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Charting a course to digital transformation in the passenger transportation industry

Zendesk

The transportation industry has been slow to modernize its digital infrastructure, resulting in frustrating experiences for crews, support staff, and passengers alike. With more modern and flexible solutions, you can integrate old systems with newer ones and start charting a course to digital transformation.

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How to prioritize your CX budget

Zendesk

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. McKinsey & Company says digital collaboration tools can shorten the loan processing time by 15 to 40 percent, reducing the cost per customer by at least 15 percent.

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Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]

Tidio

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. As the first generation of true digital natives, they are very analytical and conscious buyers. Companies prioritize customer experience as a relationship-building business strategy.

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Your Guide To Choosing The Right Payment Processor in 2024

Hubspot Sales

According to new research , Gartner expects that 80% of B2B sales interactions will occur on digital channels by 2025. Payment processing securely facilitates digital transactions for businesses. A payment processor is the solution that handles these digital transactions for businesses. trillion in 2023.

Banking 66
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Scaling with CX is more important than ever. Here’s how to take advantage

Zendesk

To help with scaling, financial services companies can still prioritize a seamless and helpful customer experience by utilizing AI and self-service. Additionally, firms can invest more in advanced routing strategies to prioritize higher-tier clients and ensure that customers get into contact with the right agents. Prioritize CX.

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How to Cater a Sales Strategy to Gen Z

Hubspot Sales

Take Digital Steps to Support In-Store Sales. Generation Zers are digital natives. It's easy to look at that figure and assume that prioritizing ecommerce is the best way to sell to them, but it's not that straightforward. Generation Z'ers, on the other hand, tend to prioritize thriftiness.

Internet 116
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How 2 Brands Successfully Shook Up Their Sales Strategy

Hubspot Sales

The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. More recently, the company has looked to streamline its ecommerce efforts by cutting out third-parties. The company also significantly stripped back its retail efforts. The results?

Retail 69