Apptivo

MARCH 10, 2023

Are you tired of drowning in a sea of customer enquiries and support requests? It can be a game changer for businesses looking to keep their customers happy, with expert staff on call to handle any enquiry or technical issue. A help desk is a centralized system for managing customer enquiries and support requests.

Logistics 52

Logistics Software Software Sales 52

Red Star Kim

JANUARY 22, 2024

Strategic Selling by Robert B Miller and Stephen E Heiman Hope is not a strategy – the 6 keys to winning the complex sale (kimtasso.com) September 2021 Malcolm McDonald on value propositions – How to develop them (kimtasso.com) May 2019 Insight selling – building on consultative selling models (kimtasso.com) March 2017 Rainmakers – business (..)

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

MTD Sales Training

OCTOBER 17, 2018

If you find speed is becoming a bigger issue to your customers, think about your responses to their enquiries. At MTD, we find if we don’t deal with an enquiry within 10-15 minutes, we can often say goodbye to the possibility of new business, as a competitor may well have jumped in to deal with the enquiry before us.

Sales 97

Sales Digital Transformation Decision-making Banking 97

Freshworks

JUNE 30, 2021

Chatbots can really help to speed things up for customers and are perfect for straightforward tasks or simple enquiries, removing the need to wait in lengthy contact centre queues to do simple stuff. It also gives businesses the ability to provide support whenever a customer needs it on a 24/7 basis. Lack of human touch. Make it easy.

Customer Experience 55

Customer Experience Customer Value Software Software 55

Red Star Kim

APRIL 24, 2023

divorce enquiries) and business callers (e.g. 48% of financial businesses say most callers want an urgent response to an enquiry, followed by 40% who say most calls are to verify details from customers’ online research and 39% who say calls are seeking reassurance from speaking to someone”. M&A transactions).

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

Freshworks

MAY 11, 2021

By proactively reaching out to customers you can significantly reduce the volume of inbound contact centre enquiries by removing their reason to contact you. This, along with automating basic customer enquiries, allows you to redeploy your people to focus on complex and emotional customer issues where the human touch really adds value. .

Customer Experience 52

Customer Experience Logistics Communication Software 52

MTD Sales Training

JULY 2, 2019

At this point, you are in the mindset of enquiry and collaboration, not judgement. Also, you’ll know there are only two ways to connect with another person; either through advocacy , where you suggest, recommend or endorse a course of action, or enquiry , where you get the other person to build the reasons why something should be done.

Sales Training 74

Sales Training Business Planning Management Sales 74

MTD Sales Training

JANUARY 25, 2012

While it seems that everyone invests enormous amounts of time and money on increasing web presence and traffic; not as many invest equal resources on responding to those enquiries. I am also not referring to an automated response saying that you received their enquiry. Response Time. Do you have actual data or are you guessing?

Sales Training 106

Sales Training Sales Account Management Management 106

SuperOffice

APRIL 19, 2021

Because the average response time for a customer support enquiry sits at 12 hours 10 minutes. Customer engagement platforms allow you to create and manage your FAQs from the same place that you receive customer enquiries. Live chat, on the other hand, gives customers a quick and easy way to get immediate responses to their queries.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Red Star Kim

NOVEMBER 24, 2023

Mastering Digital distractions – building focus and efficiency I felt sorry for a delegate who was forced onto her laptop to deal with an urgent enquiry. Like others, I was blown away by this session and wondered how the remainder of the conference could surpass the pearls of wisdom shared.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Red Star Kim

DECEMBER 14, 2022

Expansion into sales analytics (new enquiries, new opportunities, new wins etc) was hampered by the varying sales cycles and availability of consistent data from the matter tracking system. A/B testing for newsletters with a focus on title recognition was a current activity. Other points of interest.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Red Star Kim

APRIL 17, 2023

In the professions we call this capturing, sharing and amplifying best practice. This approach works particularly well in firms where there is hesitancy about introducing “corporate” processes that are felt to stymie individual style and entrepreneurialism.

Management 130

Management Manufacturing Client Relationships Facilitation 130

Red Star Kim

JUNE 12, 2023

Facebook and Instagram were used for a few days for commercial litigation and three enquiries were received. He mentioned a solicitor in London who was resistant to social media but posted once a week on LinkedIn (Stephen advised 3 – 5 posts a week).

Digitalization 130

Digitalization Marketing Advertising B2C 130

Apptivo

JULY 28, 2023

Faster response time Canned replies or email templates, which allow users to construct predefined responses to common enquiries or commonly asked questions, are frequently included in Email Response Management Software. These features enable teams to collaborate effectively, guaranteeing timely and suitable responses to client enquiries.

Management 52

Management Prioritization CRM Software 52

Freshworks

APRIL 2, 2021

What systems do you have in place to handle new types of customer enquiries? The demand for enquiries around new regulations and travel restrictions is set to continue, so you need to be proactive and ready for change. We’re all anticipating a boom in travel, but are you ready for it?

Customer Experience 53

Customer Experience Software Software Transportation 53

Red Star Kim

OCTOBER 24, 2022

71% New leads/enquiries/opportunities generated. (Multiple choice). 100% Revenue and Profit. 86% Number of new clients/transactions. 86% Additional revenue from existing clients. 86% Pitch/tender conversions. 57% Referrals/recommendations generated. 14% Number/type of engagements with target clients. How familiar are you with the DMU concept?

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Apptivo

MARCH 7, 2023

By tracking the contact history of a particular client who had called up and what were the outcomes of the previous interaction(s), the current enquiry is handled efficiently. Improving Customer Service A good contact management system helps in better customer service.

Management 59

Management Supply Chain Decision-making Suppliers 59

MTD Sales Training

MARCH 5, 2019

It could range from your marketing messages, through to your website, to the condition of your premises from the outside, to the way customer enquiries and complaints are handled, right through to the way the product works when they have bought it. It’s anytime a customer has contact with your company.

Decision-making 90

Decision-making Sales Training Customer Experience Sales 90

Planview

JUNE 2, 2016

People discover, too, that every enquiry—whether in the form of an innovation challenge or a World Café hosting or an immersion in design thinking—has two distinct phases: a front end phase and a back end phase. The front end features open enquiry and engagement. I depict this flow in Innovation Architecture , as follows (figure 1).

Innovation 49

Innovation Leadership Organization Publishing 49

Apptivo

AUGUST 24, 2023

For example, if a sales representative receives a lead’s enquiry at a trade show and answers quickly with personalized information via the Mobile CRM app, the lead is more likely to be engaged and move closer to making a purchasing decision.

CRM 52

CRM Manufacturing Transportation Logistics 52

Red Star Kim

OCTOBER 3, 2022

Qualification processes varied significantly – from structured assessment during enquiry handling through detailed discovery telephone calls to time intensive in person scoping meetings. And there was a need for someone to go through all the information to identify key issues and potential opportunities – and this took time and skill.

Decision-making 130

Decision-making Communication Meetings Marketing 130

MTD Sales Training

MAY 23, 2018

We had an enquiry last month from a sales manager who asked us to work with his sales team for half-a-day on closing techniques. He said his team was good at relationship-building but when it came to the close, they needed help. They simply didn’t know what to say to get the order without it appearing to put pressure on the prospect.

Sales Training 67

Sales Training Decision-making Profitability Sales Management 67

Red Star Kim

JUNE 27, 2023

25% No budget for research/external agencies 19% Lack of resources in marketing/BD 19% Lack of fee-earner buy-in/engagement 13% Perception of marketing/BD 6% Insufficient data and information 6% Everyone prefers to do their own thing 6% Fee-earners won’t work together/stick at things 6% Other (Fee-earners take control of the process and don’t always (..)

Leadership 130

Leadership Management Stakeholders Communication 130

Planview

JUNE 2, 2016

People discover, too, that every enquiry—whether in the form of an innovation challenge or a World Café hosting or an immersion in design thinking—has two distinct phases: a front end phase and a back end phase. The front end features open enquiry and engagement. I depict this flow in Innovation Architecture , as follows (figure 1).

Innovation 40

Innovation Leadership Organization Publishing 40

MTD Sales Training

APRIL 2, 2019

The main benefits of a CRM system become evident when its information is being utilised by just one department for every enquiry. This builds confidence in your company by the customer, as they enjoy the results of your company working together and providing the quality of service that enhances loyalty, even if things do go wrong.

CRM 74

CRM Communication Sales Training Customer Knowledge 74

MTD Sales Training

APRIL 7, 2020

We’re receiving a relatively large number of enquiries from sales people asking what advice we can offer for those who are still offering products and services, without being able to meet clients face to face. So, what are the best practices when a country is in lockdown, but still needs to move stock and clients still need to buy form us?

Decision-making 84

Decision-making Digitalization Virtual Selling Sales Training 84

MTD Sales Training

MARCH 12, 2019

He would make enquiries as to what was wrong and ask you some deep questions to ascertain exactly which direction he should take the conversation. Imagine you’re a doctor. What would the doctor say to you when you went into his surgery? Would he just give you prescription straight away? No of course not.

Decision-making 72

Decision-making Sales Training Sales Marketing 72

LinkedFusion

SEPTEMBER 22, 2022

This enables companies to get more enquiries for testing. Benefits of building a SaaS Startup Companies get more benefits from SaaS as compared to selling the software. End-users are inclined to test the software through the rental period. Buying software is a big decision and involves a tedious process for the end users.

Internet 52

Internet Acquisition Customer Life Cycle Decision-making 52

Red Star Kim

JULY 11, 2022

As a starting point, develop meaningful (to fee-earners) M&BD objectives – such as enquiries, engagement, conversations and new projects – where it is usually easier to obtain benchmark and results data.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Agile CRM

MARCH 13, 2022

Simply said, contacting businesses for product or service inquiries is a kind of sales lead, whereas storing pertinent information via consent such as a phone number, email address, or subscription for a “call back” or feedback on enquiries is referred to as a lead generation. What is a Lead Generation Tool?

Small Business 52

Small Business Meetings Software Software 52

Red Star Kim

SEPTEMBER 5, 2023

Client Service & Sales Opportunities for Professionals in the Digital Age The Art of Selling Professional Services & Winning Business How to Manage & Grow Your Private Client Practice Boosting Your Confidence at Work – A Toolbox for Success For inhouse clients, my workshops have covered topics such as: Business development basics, (..)

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

MTD Sales Training

JULY 17, 2012

The lessons from this exchange: Respond in a very timely manner to email enquiries. I’m trying to give them some money here! Not the other way around! There are excuses on nearly everyone line of that email! Make it easy for your prospective clients to meet with you. Do go out of your way to help them!

Meetings 106

Meetings Sales Training Sales 106

MTD Sales Training

APRIL 18, 2018

Keeping promises and following up with enquiries when possible. Building deep relationships with team members of the decision-makers. Listening for background information as you’re discussing ideas with people. Identifying key personnel who have an influence on buying strategies.

Value Proposition 72

Value Proposition Decision-making Suppliers Negotiation 72

MTD Sales Training

AUGUST 9, 2016

B2B buyers are self-educating online before making any enquiries about the products and services you may be offering. By embracing the new way buyers are making decisions these days , you become the kind of salesperson that buyers actually want to see.in the future.

Decision-making 48

Decision-making Digitalization Negotiation Sales 48

SmartKarrot

MAY 22, 2023

To quickly respond to client enquiries, troubleshoot technological problems and work with our technical support team. Actively seek for chances to improve the client experience and offer specialised advice and remedies.

Customer Success 19

Customer Success Client Onboarding Onboarding Organization 19

SmartKarrot

MAY 9, 2023

Apply here: [link] Role: Customer Success Associate Location: Chicago, IL, United States (Remote) Organization: Genesis10 As a Customer Success Associate, you’ll respond to client enquiries and priority accounts by working internally with sales partners, customer support teams, and other partners.

Customer Success 19

Customer Success Interpersonal Skills Onboarding Stakeholders 19

MTD Sales Training

APRIL 25, 2017

Write A Weekly Email Tip To Be Sent To All Businesses Who Make Enquiries Of Your Services. Ensure You Create Details On Your CRM System Of Every Prospect Opportunity. So you have something to share with them on each contact. Even if they don’t buy now, they will see the value of dealing with you sometime in the future.

Advertising 48

Advertising Sales Training Media CRM 48