Account Management Skills

APRIL 3, 2023

There are not many people in the agency world who have such a deep understanding of emerging tech, so I was very lucky to grab his time. Account Kickstarter , Account Booster , Account Accelerator ) I’m also launching shortly a ‘managing difficult client conversations’ training. Roy, a very warm welcome. Big fan of the podcast.

Co-Creation 52

Co-Creation Account Management Procurement Management 52

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. Be Our Guest: Perfecting the Art of Customer Service”.

Customer Experience 117

Customer Experience Retail Brainstorming Publishing 117

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Transcript: Jenny 00:02.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . I oversee global marketing for all of our business. When I moved back to the U.S., We go to market in very diverse ways.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Account Management Skills

DECEMBER 19, 2022

On this episode, I chat to Dan Archer, a marketing expert for agencies. Dan shares with me: – the biggest challenges facing agencies when it comes to marketing their services. See all the benefits of joining, it’s absolutely free and for the value that you receive, you will not be disappointed. Welcome to Episode 77.

Marketing 52

Marketing Account Management Management Onboarding 52

Hubspot Sales

OCTOBER 29, 2017

If you're struggling to think of alternatives to the standard opening line, take one of these for a spin and see how they perform for you. There's nothing quite like a question to get the prospect talking. 2) "Did you know [interesting statistic]?". This one comes to you courtesy of InsideSales.com. That'll do it.

Value Proposition 111

Value Proposition Media Sales Organization 111

Showpad

MAY 12, 2022

Here’s how they did it. When I signed my contract, our manager said, ‘Nathalie, you won’t be able to start because it’s crucial that you’re able to travel to meet your colleague,’” recalls Nathalie Vervaet. “ Later, I received another phone call, and he said, ‘It’s not going to stay as a 2-week lockdown.

Telecommunications 98

Telecommunications Manufacturing Value Proposition Sales 98

Account Management Skills

JANUARY 11, 2022

So I’m going to give you a spoiler and suggest while you’re listening to this fantastic episode, you go to Chris’s website and be one of the first to sign up for his business insights bulletin. Today, I’m absolutely delighted to be speaking to Chris Merrington. It’s lovely to see you.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Account Management Skills

MAY 4, 2021

This is a fascinating episode, I really enjoyed my chat with Tim, and I hope you get some value from it. Now if you’ve been listening to the podcast for a while, I’d love to ask you a huge favour. Transcript: So I’m delighted to welcome Tim Moore to the show. So my experience was actually sales.

Account Management 52

Account Management Management Banking Insurance 52

Account Management Skills

JULY 27, 2021

In this episode, Phil Cookson and I talk about the current trends in the creative agency recruitment space. I hope you enjoy this chat with Phil. I hope you enjoy this chat with Phil. I certainly did. So on today’s episode, I’m really thrilled to have Phil Cookson with me. I can’t wait.

Account Management 52

Account Management Decision-making Management Marketing 52

Account Management Skills

JANUARY 25, 2022

I spoke to Jessica Bowler and Iris Gatzweiler , two senior procurement clients who shared some insights into the pitching process. I am super excited about this interview because I’ve asked today’s guests to come back for a second time because the first one was so popular. Welcome to Episode 54.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

Account Management Skills

SEPTEMBER 4, 2023

I asked Creative Director, Joey Tackett , to join me and discuss what’s most important to him about working with account managers so we can see account management through the lens of the creative team. Transcript: 00:00 Jenny Plant Today, I have Joey Tackett. 00:39 Jenny Plant I can imagine. I also studied journalism.

Account Management 40

Account Management Management Decision-making Meetings 40

Account Management Skills

APRIL 20, 2021

And the reason that I’m giving you top 10 tips is because we’ve now passed 26 episodes on this podcast, and we’ve had some fantastic guests sharing really, really brilliant advice for agency account managers to up their game, to be more proficient in what they do, and to be much more successful in their role.

Account Management 52

Account Management Management Procurement Decision-making 52

Account Management Skills

MARCH 2, 2021

In this episode, she shares lots of tips and insights into what its like being a client and how you can improve the way you work with your client: * How to engage with your clients when they’re not responding to you. * And so I’m going to hand over to you in a moment, Sam to give you to give your background. So welcome.

Marketing 52

Marketing Account Management Meetings Media 52

Account Management Skills

JUNE 22, 2021

I spoke to experts in this area, Ryan O’Keeffe , and Steve Richards from Jago. They share some really powerful insights and tips, not only how personal branding works for agency owners, but also how it can benefit agency account managers. I would highly recommend you follow Steven and Richard on LinkedIn. Ryan 00:48.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

SuperOffice

MARCH 28, 2022

I have been working in marketing for many years now. It’s not an easy task, as quite often sales and marketing seem to blame each other for not contributing enough. One of my key concerns has always been to establish closer relationships with my colleagues in sales. A situation like this is no news to many companies.

Marketing 57

Marketing Sales Profitability B2B 57

Hubspot Sales

MARCH 12, 2018

Yes, you read the title right -- I guarantee that these templates will get responses from prospects. But, compared to the overly salesy prospecting email templates most salespeople are sending, I am confident that these will work better -- or your money back. I don't know what happened exactly. But I do have a theory.

Publishing 145

Publishing Sales Software Software 145

CoSell

FEBRUARY 4, 2022

Insights into Vanta's sales process from lead to close. Thanks for listening to the Cosell show I have with me an awesome guest, Eric Martin, VP of sales over at a company called Vanta. Let's see, so, okay. So how did I get into SaaS? My background is in engineering, so I have two engineering degrees.

Marketing 52

Marketing Software Software Investors 52

Help Scout

SEPTEMBER 14, 2021

In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business leaders who’ve created great customer service programs of their own. They just need to be a little more focused with their efforts.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

Zendesk

JANUARY 19, 2021

Voss and other conflict resolution experts see conflict as a valuable opportunity to uncover crucial information. Thanks to neuroscience, psychology, and sociology, we now have insight into what’s happening in the minds of people who clash: Conflict causes stress, and stress causes poor communication. Those are high stakes!

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Showpad

DECEMBER 16, 2021

Our sales enablement function is orchestrated across three pillars: (1) Content & Training, (2) Platform Adoption and (3) Data Insights. Where is your team’s focus when it comes to supporting sales in this new virtual world of selling? Our last area of focus, and probably the most relevant, is customer engagement.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Account Management Skills

MARCH 16, 2021

He has spent four years studying why humans don’t understand humans and how brands are missing a trick when it comes to engaging their customers and understanding why they make purchasing decisions. I hope you find this episode as intriguing and eye opening as I did. Transcript: Jenny.

Advertising 40

Advertising Decision-making Profitability Marketing 40

Account Management Skills

APRIL 6, 2021

I hope you enjoy the chat with Mark and come away with a few ideas for how you could perhaps empathise more with your clients. Well, today, I’m absolutely thrilled that Dr. Well, today, I’m absolutely thrilled that Dr. Mark Goulston has joined me. So I’m honoured to have him on the show today.

Account Management 40

Account Management Management Meetings Client Relationships 40

Hubspot Sales

OCTOBER 29, 2017

To help you find the right ones, I invested a few hundred hours over the last few months sifting through dozens of these channels to create what I think is the first-ever guide to sales training video channels on YouTube. Warning: If you’re supposed to be productive today, bookmark this post and come back to it.

Sales Training 112

Sales Training Sales Publishing Co-Creation 112

Hubspot Sales

MAY 3, 2024

When Open AI’s ChatGPT first burst onto the scene in late 2022, as a writer, admittedly, I was a little nervous. All I kept hearing was how AI was going to take my job and how human writers would go the way of the dinosaur … yada yada yada. And it was quite some time before I tried it myself.

Small Business 73

Small Business Media Co-Creation Publishing 73

PandaDoc

NOVEMBER 15, 2021

There is no one-size-fits-all approach to creating a strong sales culture; they come in all shapes and sizes. While your sales culture may not reflect all (or even half) of these characteristics, addressing each is quite necessary. Consider organizing a competition to see who can arrange the most team meetings in the first month.

Sales 52

Sales Communication Decision-making Meetings 52

SalesGlobe

FEBRUARY 21, 2024

I’m your host, Michelle Seger. And we would be remiss if we did not discuss the impact that AI is having in improving the outcomes that are possible to provide performance, visibility and support from leadership to front line sales. Michelle Seger I’m really glad I know that we’ve been looking forward to this time.

Innovation 52

Innovation Sales Retail B2C 52

SalesGlobe

FEBRUARY 21, 2024

I’m your host, Michelle Seger. And we would be remiss if we did not discuss the impact that AI is having in improving the outcomes that are possible to provide performance, visibility and support from leadership to front line sales. Michelle Seger I’m really glad I know that we’ve been looking forward to this time.

Sales 52

Sales Retail B2C Management 52

Upland

MAY 5, 2023

Being a trusted advisor is how you get into that room. In Not Just Another Vendor, the latest, indispensable book on account planning to come out of Altify, we learn about one seller who took a long time to learn this lesson. Obviously, there was competition out there, but I was showing up on a frequent basis, and they were saying yes.

Account Planning 195

Account Planning Healthcare Decision-making Stakeholders 195

Arpedio

MARCH 7, 2022

Dominique strongly suggests that marketers join sales at the ignition point during the account planning process: “ It’s about time that ABM or marketers come to the table and be part of that business discussion. For key or strategic accounts, does it matter if marketing works with sales? Absolutely yes! Dominique Coté.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

Tidio

SEPTEMBER 21, 2020

No consumer is the same so figuring them out is quite a complicated task. The bad news is that you still have a job to do when it comes to putting the theory into practice. Sample use cases— See how people use live chat on their websites here. How did they find out about my brand, product, or service? Try Free Live Chat.

Decision-making 52

Decision-making Communication Acquisition Marketing 52

Hubspot Sales

APRIL 23, 2024

Low-Hanging Fruit” or “Quick Wins” In conversations about improving my client’s marketing strategies, the terms “low-hanging fruit” or “quick wins” inevitably come up. Think about a traditional business consultant who comes into an organization to identify which things are working and which aren’t.

Co-Creation 83

Co-Creation Artificial Intelligence Decision-making Brainstorming 83

Jeffrey Gitomer

OCTOBER 14, 2011

See Jeffrey Live! Why do some persist and some quit? Why do people quit too soon? Why do you quit too soon? Rather than be so presumptuous as to paraphrase the great Napoleon Hill, I am going to give you the EXACT words of the master. ” You will get beat by someone who did. .” Online Training.

Leadership 65

Leadership Media Sales Sales Training 65

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. There are quite a lot of fantastic things to expect in the customer success field in 2022. Last year was quite eventful for the CS world, to say the least. Keep reading….

Customer Success 10

Customer Success B2B Software Software 10

Account Management Skills

JULY 17, 2023

Transcript: Jenny Plant I’m delighted to introduce today Luke Bowler. Now, Luke has over a decade of experience working in the creative industry, and I’ve invited him to share his perspective on the role of client services director and any tips for those in account management who aspire to be head of client service.

Account Management 52

Account Management Meetings Management Digitalization 52

SBI

SEPTEMBER 17, 2013

I think of these as “Aha Revelations.” A year ago, on this blog, I wrote on experiential selling as a powerful stimulant for bringing about Aha! I’ve taken the post, dusted it off, and have updated it as an SSTools Classic. It is a means to help buyers come upon their Aha! revelations.

Software 51

Software Software Decision-making CRM 51

Account Management Skills

NOVEMBER 2, 2021

James Potter enlightens me on so many things I didn’t realise about LinkedIn. If you’re in an agency account management role, and you’re responsible for forecasting and firming up the account growth, I’m running my next Account Accelerator programme starting on 27th January 2022. Transcript: Jenny 00:03.

Account Management 72

Account Management Decision-making Meetings Management 72