Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. Value-based selling is more important now than ever.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Hubspot Sales

SEPTEMBER 27, 2023

Excited about the potential of subscription-based offerings, you convince your team to launch a new subscription service. The initial response is promising, with customers signing up left and right. They're spending hours manually managing subscriptions and dealing with frustrated customers. Why Manage Subscriptions?

Management 90

Management Software Software Decision-making 90

ProlifIQ

APRIL 12, 2024

Upsell & Cross-Sell From Your CRM Implementing effective cross-selling and upselling strategies can provide tremendous benefits for growing your business revenue and building customer loyalty. Cross-selling refers to offering customers additional products or services that are related to their original purchases.

CRM 52

CRM Prioritization Profitability Business Growth 52

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting support. Consumer behaviorists have looked at this problem and have defined it as, “You are the Expert” expectation that customers have when approaching support.

Management 102

Management Decision-making Organization Innovation 102

Customer Think

JANUARY 14, 2024

Are your customer service staff spending too much time answering repetitive questions? Do you want to improve customer satisfaction and reduce your support team’s workload? Then, it’s time to consider implementing a knowledge base.

76

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Nutshell

AUGUST 22, 2023

Since AI is revolutionizing sales , marketing, and many other aspects of business, it’s no surprise that many CRM providers are also using the technology to enhance customer relationship management. Because AI imitates the way humans learn from our knowledge and experiences, it can produce insights and make decisions based on what it learns.

Artificial Intelligence 114

Artificial Intelligence CRM Management Decision-making 114

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Use an automated conversational approach to encourage more customer self-service: Help customers find answers themselves by guiding them step by step to the right self-service options. Rules-based chatbots. AI-based chatbots.

Artificial Intelligence 144

Artificial Intelligence Decision-making Customer Experience Onboarding 144

Zendesk

FEBRUARY 23, 2024

What is a customer persona template? A customer persona template is a tool businesses use to create a detailed description of their ideal customer based on market research and customer data. Think of a customer persona as the ultimate fishing guide. More in this guide: Why are customer personas important?

Decision-making 52

Decision-making Brainstorming Media Communication 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Customer Think

FEBRUARY 4, 2024

What is Customer Experience ROI? It’s not that complicated, but CX ROI advice is typically based on: — Inside-out viewpoints rather than outside-in perspectives. — A portion of customer experience management (selling, referrals, service, etc.).

Customer Experience 80

Customer Experience Management 80

Customer Think

APRIL 23, 2024

Behind every great customer experience (CX) is a happy, satisfied customer. Many […]

Customer Experience 67

Customer Experience 67

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

DemandFarm

MAY 13, 2024

Customer retention is directly proportional to customer loyalty, reflecting how satisfied your customers are with your products and services enough to return for more. Simply put, churn rate is the percentage of customers leaving your organization while retention rate is the ones that stay with you.

Account Planning 52

Account Planning Key Account Management Client Relationships Communication 52

Brooks Group

MARCH 21, 2024

14% of underperforming teams) use the most effective strategy (needs/wants-based approach). The sales professional asks questions to uncover the buyer’s pain points, priorities, and what they hope to achieve by purchasing a product or service. Only 23% of successful teams (vs.

Sales 91

Sales Sales Training Decision-making Value Proposition 91

Flevy

MARCH 26, 2024

At FlevyPro , our team of former McKinsey and Big 4 consultants with several decades of combined experience have developed the largest publicly available knowledge base of consulting framework presentations, known as the FlevyPro Library. Stage : Breaking down the customer journey into distinct stages (e.g.,

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Customer Think

MARCH 4, 2024

Traditional models of selling software and services have given way to subscription-based models, where customers pay on a recurring basis for access to products and ongoing support. In recent years, the landscape of business-to-business (B2B) technology has undergone a significant transformation.

B2B 70

B2B Software Software 70

Hubspot Sales

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Negotiation 105

Negotiation Telecommunications Sales Software 105

SuperOffice

AUGUST 22, 2022

Operational is based around automating workload. How does an analytical CRM benefit sales, marketing and customer service teams? Sales : Use the analytical CRM to compare the number of B2B sales closed over a certain period of time and understand what type of customer your business closes the most deals with.

CRM 136

CRM Decision-making Onboarding Suppliers 136

Apptivo

DECEMBER 12, 2022

Does your business require you to conduct transactions, use equipment, and provide services out in the field? If the answer is yes, one of the smartest investments you could make is in a Field Service Management system (FSM). What software to use for Field service management? Benefits to Customers. billion in 2021 to $8.06

Software 98

Software Software Management Decision-making 98

ACT

APRIL 22, 2024

Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales. There are ways to build your customer base and generate revenue despite an economic slowdown. You can use detailed customer profiles available on Act!

Supply Chain 52

Supply Chain Small Business Investors Sales 52

Arpedio

DECEMBER 20, 2023

In the world of subscription-based business models , Annual Recurring Revenue ( ARR ) is a crucial metric that represents the revenue a company can expect to receive from its customers on a yearly basis. One of the key benefits of ARR lies in its relationship with customer retention.

Innovation 52

Innovation Acquisition Investors Decision-making 52

Help Scout

AUGUST 22, 2023

Customer service jobs from home are increasingly common — here’s what you need to know to acquire and excel at a home-based customer service job. Read the full article

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QYMATIX

MARCH 26, 2024

Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.

Management 52

Management Artificial Intelligence CRM Software 52

Arpedio

DECEMBER 20, 2023

Upselling is a sales technique that can help businesses to boost revenue and enhance customer satisfaction. With its purpose to encourage customers to purchase products or services that are of higher value or complementary to their intended purchase, upselling is a powerful tool that can lead to increased sales and profits.

Profitability 52

Profitability Customer Experience Sales Marketing 52

QYMATIX

MAY 6, 2024

For B2B companies, possessing the tools to explore customer behaviour and prioritise leads not only aids productivity but helps boost that all-important bottom line. Ten years ago, only big technology companies could afford to develop or to implement sales analytics software to find cross-selling or to reduce customer churn.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

Freshworks

JUNE 2, 2023

As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Insightly

JUNE 1, 2022

During the last few months, the Insightly team has worked diligently to bring a full suite of feature updates to all four Insightly products: CRM, Marketing, Service, and AppConnect. What’s new with Insightly Service? In September of 2021, Insightly Service was added to the platform. Customer Portal .

CRM 98

CRM Marketing Finance Publishing 98

Hubspot Sales

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Media 125

Media e-Learning Onboarding Marketing 125

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. When prospects remember the stories shared by the sales professional, they are more likely to recall the key points about the product or service being offered.

Sales 96

Sales Decision-making Sales Training Communication 96

Flevy

MARCH 30, 2024

The Net Promoter Score (N PS) is a metric used to measure customer loyalty and satisfaction. It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others. ” NPS respondents are then categorized into groups depending on their scores.

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52

Zendesk

MARCH 1, 2024

Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. ICR optimizes call handling and improves customer experiences by using data points and algorithms to connect callers with the most qualified agents.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

Planview

MARCH 8, 2024

Antara Kundu Product Manager, based in India Conversation fosters a sense of belonging like nothing else. I learned about her frequent interstate transfers, exposure to customers and colleagues from diverse social backgrounds, the many ways in which gender bias manifested in her surroundings, and how they could never hold her back.

Banking 105

Banking Government Innovation Leadership 105

Zendesk

MARCH 1, 2022

Jared Loman, VP of Customer Experience at Kajabi. As part of Zendesk’s CX Moment virtual event series, we spoke with Jared Loman, VP of Customer Experience at Kajabi. Get creative with self-service tools. To manage the influx of inquiries, the company decided to get creative with its self-service options. Jared Loman.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Organization Meetings 98

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52