Zendesk

NOVEMBER 2, 2022

Enduring that kind of bad experience can mean the end of a customer relationship. More than half of consumers will leave a brand after just one bad experience, according to the Zendesk Customer Experience Trends Report. Why insurance companies need to invest in the claims customer experience. million customers in the U.S.

Insurance 52

Insurance Financial Services Customer Experience Digitalization 52

Customer Think

NOVEMBER 18, 2021

Your customers actually feel the same way. Image via Freepik Let’s be honest, when you want to know why your computer stopped working and how to fix it, you’d rather see a video on YouTube than read a manual book to find the solution. 68% of individuals said they would prefer watching a video than […].

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118

Zendesk

MAY 5, 2021

As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.

Communication 59

Communication Media Remote Working Meetings 59

Groove HQ

OCTOBER 1, 2019

Whether you’re hiring for your first customer service representative or expanding a team, use these job interview questions to find top performers. The post The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t appeared first on Groove Blog. Hint, they’re not really questions.)

Software 75

Software Software 75

Holden Advisors

FEBRUARY 1, 2022

Your customers’ perceived value matters too, especially if you want to build lasting business relationships. But, for customers, perceived value is often derived from the experience they have during the initial purchase and while interacting with the product or service. The Value of Knowing Your Customer.

Decision-making 369

Decision-making Communication Customer Experience Marketing 369

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Why is customer onboarding essential?

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Sales Gravy

MAY 2, 2024

On this episode of the Sales Gravy podcast, Jeb Blount sits down with sales coach Cheryl Parks to discuss why modern sales professionals need to shift from traditional selling to a more consultative and insightful approach that leverages business acumen, industry knowledge, and the right questions.

Sales 83

Sales Stakeholders Meetings Marketing 83

Zendesk

FEBRUARY 12, 2024

Workforce engagement management is key to not only meeting, but exceeding customer expectations. A traditional satisfaction score won’t tell you everything you need to know. “While most QA software can only score up to 5 percent of CX interactions, Klaus automates QA across 100 percent of customer support interactions. .”

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

Arpedio

APRIL 30, 2024

Unlike traditional methods, value selling focuses on delivering unique value to customers and aligning their needs with your product or service. Simply put, it puts your customers at the center of the sales process. Value selling places your customers at the center of the sales process.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Customer Think

FEBRUARY 22, 2024

In the dynamic world of e-commerce, understanding your customers is key to success. Meeting customer needs is critical in today’s competitive e-commerce landscape. Digital platforms have raised consumer expectations by offering a wide range of products and services.

Digitalization 119

Digitalization Meetings Marketing 119

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Arpedio

APRIL 30, 2024

Defining Account Growth Strategy Account growth strategy refers to the systematic planning, execution, and management of approaches aimed at expanding your existing client base, increasing revenue, and improving customer satisfaction. One effective technique for analyzing existing accounts is to delve into customer data.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Hubspot Sales

OCTOBER 9, 2023

But the organizations that adopt this strategy often run into one particular hangup — their sales professionals lack the business acumen skills needed to ask challenging questions and understand the answers they prompt. That means not all customers need or want your products in the way you might want to sell them. Reduce costs?

Shareholders 104

Shareholders Value Proposition Profitability Decision-making 104

Hubspot Sales

MARCH 27, 2023

Long gone are the days of solely visiting brick-and-mortar businesses to find what you need. You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. How to Sell Services Online 1. How much are you going to price your services?

Media 125

Media e-Learning Onboarding Marketing 125

Flevy

MARCH 26, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants. Stage : Breaking down the customer journey into distinct stages (e.g., awareness, consideration, purchase, and loyalty) to identify key moments that matter.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Hubspot Sales

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Negotiation 105

Negotiation Telecommunications Sales Software 105

Customer Think

MARCH 23, 2024

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for continuous improvement of the brands and services you offer.

Customer Experience 81

Customer Experience Innovation 81

Sales Gravy

NOVEMBER 20, 2023

Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention. Account management is vital because retaining an existing customer is often more cost-effective than acquiring a new one.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Brooks Group

FEBRUARY 12, 2024

The revenue potential of your customers doesn’t end when they sign the contract. Once a prospect buys your product or service, they represent an opportunity for future growth. If growing customer revenue is on your mind, you’re not alone. Satisfied customers are far more likely to buy than new prospects.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Nutshell

JANUARY 17, 2024

Customer reviews are a valuable asset to your business — the good and the bad. From improving your sales processes to using positive reviews for peer-driven marketing, customer reviews are your golden ticket. The key to making the most of your customer feedback? In turn, this can boost credibility and trustworthiness.

Artificial Intelligence 71

Artificial Intelligence CRM Software Software 71

Sales Gravy

FEBRUARY 25, 2024

Being able to pivot and adapt strategies in response to market changes, technological advancements, and customer needs is essential for sustaining growth. Talent Management Hyper-growth companies need to attract top talent by offering compelling opportunities for growth, learning, and impact.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. When prospects remember the stories shared by the sales professional, they are more likely to recall the key points about the product or service being offered.

Sales 95

Sales Decision-making Sales Training Communication 95

Nutshell

APRIL 3, 2024

If there’s one thing that’s bad for business, it’s unhappy customers. When your customers are frustrated with the quality of your products, services, or support team, they’re likely to ditch your company for a competitor — unless you can help resolve their issues satisfactorily. Table of Contents What is customer satisfaction?

Media 71

Media CRM Marketing Meetings 71

Kainexus

APRIL 20, 2024

Digital innovation in business enables organizations to better understand and anticipate customer needs, personalize experiences, and deliver value-added products and services in an increasingly digital-first world.

Digital Transformation 70

Digital Transformation Digitalization Organization Innovation 70

Groove HQ

MARCH 21, 2024

“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. Particularly when you are growing your business and establishing your processes, customer can run into problems that you did not even know existed. It just works.”

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Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. Lean into AI.

Media 92

Media Decision-making Customer Experience Marketing 92

Brooks Group

APRIL 9, 2024

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Help Scout

AUGUST 22, 2023

Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive. Read the full article

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Arpedio

APRIL 29, 2024

BANT stands for Budget, Authority, Need, and Timeline, and it provides a structured approach to qualifying leads and prioritizing prospects. Understanding the BANT Methodology In this section, we will delve into the details of the BANT methodology, exploring its four key components – Budget , Authority , Need , and Timeline.

Decision-making 52

Decision-making Prioritization Value Selling Value Proposition 52

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Business Growth 80

Business Growth Acquisition Customer Success Customer Experience 80

Nutshell

MARCH 15, 2024

Developing a sound lead nurturing strategy is the best way to achieve this and, when done right, can lead to future upsells, long-term customer loyalty, and brand advocacy. Lead nurturing is the process of building relationships with prospects who aren’t quite ready to purchase your product or service.

CRM 71

CRM Software Software Communication 71

Arpedio

FEBRUARY 20, 2024

A value chain is a concept used in business management to describe the sequence of activities and processes involved in creating and delivering a product or service to customers. It encompasses all the stages from the initial raw materials or inputs to the final delivery and support of the finished product or service.

Logistics 52

Logistics Transportation Procurement Manufacturing 52

Hubspot Sales

MAY 2, 2024

In order to remain competitive, small business owners need an efficient, reliable way to process non-cash payments. We’re sharing everything you need to know about payment processors so you can feel confident in your selection. Ease of Integration: Just like your customers, you also want a seamless experience.

Banking 70

Banking Small Business Digitalization B2B 70

Nutshell

AUGUST 28, 2023

A sales process is a set of repeatable steps that your sales team takes to convert prospects into customers. These potential buyers can be people who have expressed interest in the product or service that you’re selling, or who might reasonably have interest based on their demographics, industry, or other factors.

Decision-making 118

Decision-making Sales Negotiation Advertising 118