Nutshell

FEBRUARY 22, 2023

Effective and speedy responses to customer inquiries can significantly affect customer satisfaction. Front-line service departments like sales and support thrive when they receive a substantial number of calls daily. But do sales representatives really know how to pitch their products and services to potential clients?

Software 62

Software Software CRM Facilitation 62

Hubspot Sales

MAY 26, 2023

Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. You could also consider shadowing top-selling salespeople to learn about their techniques, or having them shadow you and offering feedback.

Emotional Intelligence 99

Emotional Intelligence Software Software Communication 99

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

B2C 52

B2C Customer Experience B2B Software 52

Zendesk

NOVEMBER 27, 2023

The vast majority of customer service isn’t critical, but that’s not the case for nonprofits working at the forefront of some of the most pressing challenges facing our planet and society today. The Signpost Project is an innovative digital platform aimed at helping crisis-affected communities around the world.

Information Technology 52

Information Technology Decision-making Innovation Digitalization 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Sales Management Plus -- SMP

OCTOBER 23, 2023

Customer relationships are more important in distribution than making individual sales. Following up with customer post-sale is an important way to make sure your customers know they mean more to you than just a sales transaction. But how is your post-sale follow-up? Troubleshooting Assistance : Things go wrong.

CRM 52

CRM Sales Suppliers Manufacturing 52

Zendesk

AUGUST 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The component displays all of the actions a customer has taken in Yext search. The component displays all of the actions a customer has taken in Yext search. Yext User History. Power BI Connector by Alpha Serve.

Media 98

Media Digitalization Communication Decision-making 98

Zendesk

FEBRUARY 29, 2024

Revenue churn measures the monthly recurring revenue (MRR) loss from existing customers over a specific period. This metric focuses on customers who have canceled or downgraded their monthly subscriptions. Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. Here are a few examples of tools that help employees excel.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. What is customer trust?

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. However, her capacity often fluctuates based on the complexity of the tasks.

Artificial Intelligence 52

Artificial Intelligence Decision-making Brainstorming Software 52

Zendesk

AUGUST 22, 2023

Your business’s success depends on your ability to create a product or service that satisfies its target market, also known as product-market fit. Achieving this fit means finding the right balance between what your customers want and what you can offer. Product-market fit definition Why is product-market fit important?

Value Proposition 52

Value Proposition Marketing Customer Experience Finance 52

Envisio

NOVEMBER 17, 2023

Because public dashboards help local governments and other public sector organizations craft compelling narratives about the amazing work they do! Being able to transform raw data into engaging stories using visualizations, scorecards, and progress updates helps connect your community and key stakeholders with the work being done.

Media 52

Media Stakeholders Digitalization Customer Success 52

Apptivo

AUGUST 31, 2023

Mobile CRM: Final Consideration In the business world, imagine your customer relationships as fragile plants needing care to grow. Mobile Customer Relationship Management (CRM) is like a gardener, equipped to help these relationships thrive, whether online or offline. Think of your mobile CRM as a special watering can.

CRM 52

CRM Customer Experience Onboarding Software 52

Hubspot Sales

NOVEMBER 29, 2021

You need to take a thorough, comprehensive look at how you're spending money, how you're producing your product or service, your acquisition and retention strategies, and any other crucial factors that impact your revenue generation or production costs. Why would a potential customer be inclined to buy your product at a higher price point?

Profitability 106

Profitability Food and Beverage Computers and Electronics Energy and Utilities 106

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. But many times, the best way to serve your customer is to get out of the way. Give them direct access to the answers and help they need through web self service. What is web self service?

Artificial Intelligence 98

Artificial Intelligence Software Software Customer Experience 98

Arpedio

FEBRUARY 22, 2024

As businesses strive to differentiate themselves and capture the attention of increasingly discerning consumers, traditional sales approaches centered solely on product features and pricing often fall short. Understanding Value Selling Value selling is rooted in a deep understanding of your customers’ needs, desires, and pain points.

Value Selling 52

Value Selling Value Proposition Negotiation Prioritization 52

Zendesk

DECEMBER 18, 2020

While a rich, modern messaging experience is a technical reality, it may feel out of reach for startups who are, say, establishing a customer support team for the first time. Already, 69 percent of customers use messaging to contact customer service , and the reality is, they will expect this even from startups.

Retail 98

Retail Media Software Software 98

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? The secret to delivering a great customer experience is shifting your focus from simply serving your customers, to engaging with them in a seamless way. Because this is what customers actually want from brands.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Zendesk

APRIL 14, 2023

Having a dedicated representative focus on treating employees like they’re valued customers can have far-reaching effects. Instead, by actively soliciting employee feedback, you can create more buy-in at the employee level by simply motivating people to take an active role in improving the company.

Management 52

Management Onboarding Communication Meetings 52

Zendesk

JULY 9, 2021

In the early 2000s, the thought of companies connecting with customers over instant messaging would have seemed ludicrous. According to the Zendesk Customer Experience Trends Report 2021 , messaging channels like WhatsApp and Facebook are becoming new consumer favorites. It helps us solve their concerns without any delay.

Communication 98

Communication Small Business Software Software 98

Nutshell

FEBRUARY 14, 2023

In today’s competitive market, running a business—whether a small one or an enterprise—requires customer relationship management (CRM) software. CRM tools help companies nurture their leads and stay in touch with current customers to cultivate relationships. As a result, you can make decisions backed by data.

Small Business 62

Small Business CRM Decision-making Software 62

Zendesk

FEBRUARY 7, 2024

What are customer win-back campaigns? Customer win-back campaigns are marketing efforts designed to reengage inactive or churned customers. For the latter, you need a system to recapture those customers. Customer win-back campaigns help businesses regrow customer loyalty through strategic, personalized messages.

Decision-making 52

Decision-making Prioritization B2C Profitability 52

PandaDoc

OCTOBER 3, 2023

Key takeaways AI can enhance sales processes in many ways, from providing customer insights to automating tasks. Sales enablement software remains vital for managing sales activities efficiently. AI tools complement such software through data-driven insights. Here’s a deep dive into the benefits, each with hypothetical examples.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

Hubspot Sales

JUNE 16, 2022

They usually center on your key performance indicators (KPIs). Examples of sales goals include increasing customer retention (the number of first-time customers that turn into repeat buyers) or decreasing customer churn (the percentage of customers that stopped using your company’s product or service during a specific time frame).

Sales Management 82

Sales Management Management Sales Construction 82

Hubspot Sales

NOVEMBER 16, 2023

Her talk was on customer connection in the new era — how information has transformed into intelligence, and how this intelligence is what allows you to connect with your customers. And the most intelligent way to use intelligence as a B2B GTM professional is to drive customer retention.” – Yamini Rangan, CEO at HubSpot Yes!

CRM 77

CRM B2B Decision-making Business Growth 77

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The impact of great customer service.

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

MARCH 30, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Mavenoid (Support) combines self-service and live support in one, so companies can effortlessly support their customers in every step. Mavenoid’s self-service solves repetitive requests before they reach your human support team.

Future of Work 98

Future of Work Business Planning Software Software 98

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service?

Internet 52

Internet Retail Innovation Digitalization 52

CMOE

OCTOBER 14, 2021

Working remotely can be easier said than done, however; you need to ensure that you’re preparing your team to help them stay productive even when they’re away from the office. Keeping the lines of communication open will help you maintain trust with employees. Let’s get started. Start by building a foundation of trust.

Remote Working 52

Remote Working Software Software Digitalization 52

Freshworks

NOVEMBER 12, 2020

Your current ticketing workflow may be designed to have operations moving as swiftly as possible, but are your customers getting the seamless experience they deserve, even when they run into problems? Instead of outsourcing customer care and brushing it under the carpet, make incredible customer relationships your USP.

Customer Experience 59

Customer Experience Software Software Prioritization 59

Zendesk

FEBRUARY 17, 2022

The buyer’s journey (sometimes called a purchase journey) describes the process a customer goes through to purchase a product or service. Mapping out the journey provides an in-depth view of how your potential customers behave at every step in the buying process. That’s where the buyer’s journey comes in. Consideration.

Decision-making 98

Decision-making Media CRM Software 98

Envisio

OCTOBER 25, 2023

Strategic Plan Example 1: Data-Driven Strategy for Equity with Green River College, Washington In the spring of 2020, Green River College initiated an Equity-Centered Strategic Visioning and Planning process. All of this input played a crucial role in shaping the College’s Equity-Centered Strategic Plan.

Innovation 52

Innovation Government Stakeholders Onboarding 52

Planview

JUNE 23, 2022

As technology solution providers emerge from the unprecedented volatility of the last couple of years, services leaders are asking what are the most important capabilities that they need to master? What ways have customer expectations changed and increased? Are you connected to customer success to ensure adoption and retention?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52