Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. If you aren’t familiar with internal customer service, here are a few things you should know.

B2C 98

B2C Insurance Communication Leadership 98

Upland

JANUARY 26, 2020

Optimizing revenue requires in-depth knowledge of the executives, key players, and decision-makers to build the right relationships with your customers while focusing on how to solve their problems. To stay on top of your lead pipeline and manage your sales, you will need to have a scheduled cadence in place.

Account Planning 195

Account Planning Publishing Shareholders Communication 195

Hubspot Sales

MAY 26, 2023

In this post, we’ll go over: What an outbound call is Outbound vs. inbound calls How to make effective calls Outbound vs. Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization.

Emotional Intelligence 100

Emotional Intelligence Software Software Communication 100

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. That’s what it’s like when you provide your agents with AI-powered tools.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. Here are three ways software and cloud services companies can use AI to control costs: 1. The AI revolution has arrived just in time. ” How Unity saves $1.3

Prioritization 98

Prioritization Software Software Profitability 98

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? There is a tool designed to help you manage this: customer engagement platforms. Send a customer directly to a guide that’ll solve their specific problem in your company’s knowledge base.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. This makes it easier to keep self-service resources relevant and up to date.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

DECEMBER 3, 2021

Learn how to craft a helpful, informative Contact Us page so you can make it easy for customers to connect with your business and get the information they need. Check out these Contact Us page examples and tips to help inspire your own. People can either talk to a sales agent or get support through the help center.

eCommerce 98

eCommerce Banking Decision-making Customer Experience 98

Insightly

MAY 30, 2023

Customer relationship management (CRM) has become a critical tool for driving business success across industries. As businesses increasingly rely on CRM software and systems to manage customer interactions, evaluating the overall effectiveness of these tools is essential.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers.

Management 89

Management Organization Meetings Communication 89

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

B2C 52

B2C Customer Experience B2B Software 52

Mike Kunkle

AUGUST 8, 2023

It’s how we can break down the walls that hinder communication and cooperation between departments, to foster a shared vision, common goals, and open channels for knowledge exchange. Implement robust analytics tools that provide actionable insights in real time. So can the absence of purposeful change leadership and management.

Sales 188

Sales Prioritization Innovation Leadership 188

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Internet 52

Internet Retail Innovation Digitalization 52

Envisio

JANUARY 24, 2024

Books are knowledge. We recognize the paramount role that strategic reading plays in individual and organizational success: it helps bolster memory, sharpen concentration, and helps cultivate more nuanced approaches to strategic planning and community building. Making your plan operational can help with this!

Government 105

Government Leadership Innovation Decision-making 105

Zendesk

MARCH 25, 2021

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives.

Remote Working 92

Remote Working Software Software Communication 92

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Give them direct access to the answers and help they need through web self service. What is web self service? What is web self service? Your customer service agents will thank you, too.

Artificial Intelligence 98

Artificial Intelligence Software Software Customer Experience 98

Insightly

FEBRUARY 12, 2024

To do so, they provide an experience-focused review platform helping businesses through the software selection process as it becomes increasingly complex. It includes a data quadrant for the category where it shows an axis for innovation, leadership, service and challengers.

Software 52

Software Software CRM Small Business 52

Flevy

MARCH 26, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. Frameworks are helpful for several reasons: They provide structured and detailed process for addressing the business challenge at hand.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Help Scout

AUGUST 3, 2021

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. FAQ are readily available around the clock, so many customers will not need to wait for your help. What is FAQ software?

Small Business 96

Small Business Software Software Co-Creation 96

Zendesk

APRIL 6, 2021

You might envision a call center as a warehouse jammed with tiny desks where tired agents switch endlessly from one call to the next. While you wouldn’t be wrong in some cases—the stereotypical call center still exists for several legacy organizations—that reality is thankfully more of a rarity today. What is a call center?

Software 52

Software Software Communication Customer Experience 52

Arpedio

MARCH 26, 2024

Sales Strategy: Centers around activities and processes involved in closing deals and generating revenue, such as negotiation, contract signing, and order fulfillment. This knowledge allows businesses to tailor their offerings and messaging to address specific customer challenges and objectives.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. Our Customer Experience Trends Report 2020 found that high-performing businesses were 76 percent more likely to provide self-service options—but only one-third of companies were offering any sort of self-service. For customers, the benefits of an FAQ page are obvious.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

Zendesk

OCTOBER 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Create and manage ‘Messaging Templates’ via the Admin Panel. Create and manage ‘Messaging Templates’ via the Admin Panel. Preview a template to ensure you know exactly what the end-user will see–no surprises.

Government 52

Government Finance Retail Decision-making 52

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. To help, we’ve rounded up 31 customer service statistics that provide key insights into the preferences and expectations of today’s consumers. The impact of great customer service. Sitel Group ).

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

Flevy

MARCH 21, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. Frameworks are helpful for several reasons: They provide structured and detailed process for addressing the business challenge at hand. FlevyPro is currently used by 100s of consultants and business executives.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Hubspot Sales

APRIL 12, 2021

As a sales manager, ensuring that your team's communication with prospects is tight and effective is in your best interest. It's an essential task that isn't always intuitive, so to help you navigate that challenge, we reached out to some experts for their takes on how to nail it. Managers have to be closely involved.

Sales Management 131

Sales Management Management e-Learning Sales 131

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Be My Eyes is a one-way video, two-way audio support channel that allows your agents to see through the rear-facing camera of a customer’s mobile device, to help them resolve visually challenging issues in a remote support environment.

e-Learning 52

e-Learning Retail Communication Customer Experience 52

Zendesk

FEBRUARY 21, 2024

No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Our guide will define and compare inside vs. outside sales so your sales teams are equipped with the tools to build a loyal customer base for your brand. Table of contents What is inside sales?

Sales 52

Sales Computers and Electronics Decision-making Software 52

MDI Training

DECEMBER 4, 2023

The planned talent intelligence platform, powered entirely by AI, will unite all HR standards and processes and innovatively redesign employee development , talent management, and recruiting. Possible and suitable measures are then drawn from the Learning Management System by the Talent Intelligence Platform.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Arpedio

JANUARY 26, 2022

White Space Analysis analyzes an existing market to identify which products or services are succeeding, which are failing, and where potential gaps may be. In sales, White Space Analysis ideally helps boost top line revenue growth. White Space Analysis for Key Account Management. Example of ARPEDIO's White Space Analysis tool.

Account Management 52

Account Management B2B Key Account Management Co-Creation 52

Arpedio

JANUARY 26, 2022

White Space Analysis analyzes an existing market to identify which products or services are succeeding, which are failing, and where potential gaps may be. In sales, White Space Analysis ideally helps boost top line revenue growth. White Space Analysis for Key Account Management. Example of Arpedio's White Space Analysis tool.

Account Management 52

Account Management B2B Key Account Management Co-Creation 52

Zendesk

AUGUST 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. and build comprehensive reports to make data-informed decisions that drive strategic actions, and help companies to build better relationships with their customers. Yext User History. OCR PDF Converter by Knots.

Media 98

Media Digitalization Communication Decision-making 98

Flevy

MARCH 20, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. Frameworks are helpful for several reasons: They provide structured and detailed process for addressing the business challenge at hand. FlevyPro is currently used by 100s of consultants and business executives.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

APRIL 14, 2023

You can avoid this by investing in your employee experience management. Improving processes, like streamlining workflows and implementing new tools, can reduce employee turnover and improve productivity. In this guide, we’ll cover: What is employee experience management? What does an employee experience manager do?

Management 52

Management Onboarding Communication Meetings 52

Planview

MAY 23, 2022

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. Most if not all of their revenue is derived from services. What Are Professional Services?

Management 52

Management Cybersecurity Profitability Digital Transformation 52

Luminas Strategy

NOVEMBER 1, 2022

Sales visits, trade shows, and demonstrations present opportunities to engage with customers and highlight your knowledge, experience, and the ability to solve problems at scale are key differentiating factors that can make or break your growth curve. Leverage more flexible and modular infrastructure, digital tools and ways of working.

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52