Red Star Kim

NOVEMBER 2, 2023

As an fan of Challenger sales (and the variant Insight Selling Insight selling – building on consultative selling models (kimtasso.com) I was delighted to see that one of the originators – Matthew Dixon – turned his focus to selling in professional services. Rainmaking best practice in professional services firms (Selling behaviours).

Client Relationships 130

Client Relationships CRM Financial Services Decision-making 130

Hubspot Sales

DECEMBER 5, 2023

When I surveyed 1,477 global sales professionals to determine the top trends and challenges that teams were facing , one key finding became apparent. Buyers already do their own research and prefer self-service tools: Before we get too deep into the future, let’s look at the present.

Decision-making 110

Decision-making Sales Prioritization 110

Red Star Kim

SEPTEMBER 7, 2023

I regularly scan the media for information relevant to professional services benchmarks and market updates. Here is a professional services benchmark from Unit4 and some data on the accountancy profession. And then used ChatGPT to design a survey. growth in UK and 2.8% This is low growth –.3% 3% in UK and 1.6%

Marketing 130

Marketing Financial Services B2B Media 130

Customer Think

APRIL 26, 2024

According to a survey from Salesforce, at least 80% of customers state that a brand’s experience is equally as important as products and services. Today’s consumers have high expectations of the customer experience, and whether or not a company meets those expectations can make or break customer retention and loyalty.

Customer Experience 52

Customer Experience Meetings 52

Zendesk

MAY 17, 2022

Customer satisfaction score is a CX metric and key performance indicator (KPI) that gauges how satisfied a consumer is with a product, a service, a specific interaction, or the overall experience with a brand. Companies measure CSAT with a survey that asks, “How satisfied are you with [product/service/experience]?”

Computers and Electronics 98

Computers and Electronics Insurance Retail e-Learning 98

Freshworks

JUNE 2, 2023

Surveyed companies represent more than 25 industries and 90 countries. The report also highlights the voice of our customers from a survey of over 650 CX leaders. The need for speed: Clocking response and resolution times Over 67% of our B2C customers say quick resolution is the top expectation from service teams in 2023.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Nutshell

DECEMBER 22, 2023

Surveys are a fantastic way to gather unique data from your customers. If you’ve come to this page, it’s probably because you want to conduct an online survey, but you haven’t found the right survey tool yet. That’s why we’ve done the heavy lifting for you and gathered 11 of the best survey apps for businesses.

CRM 62

CRM Software Software Internet 62

Red Star Kim

APRIL 5, 2023

The survey is written and produced by Hazlewoods LLP (accountants) and sponsored by Lloyds Bank. The survey is written and produced by Hazlewoods LLP (accountants) and sponsored by Lloyds Bank. Investment in staff has increased – An increase in fee-earner head count of 3.2% in 2021 to 58.9% in 2021 to 58.9% People There was a 4.2%

Finance 130

Finance Profitability Management Remote Working 130

Customer Think

MAY 18, 2023

As the recent BrightLocal’ s survey shows, 98% of consumers turned to the Internet to gather information about local companies before purchasing or engaging their services. In today’s digital landscape, having a solid online reputation is crucial for the success and prosperity of any business.

Internet 92

Internet Digitalization Marketing 92

Flevy

APRIL 14, 2024

This metric is based on the principle that customer loyalty increases when products and services are easily accessible. CES is valued for its simplicity, quick evaluation, and adaptability across various service channels, making it highly relevant for measuring business outcomes and providing actionable insights.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Zendesk

SEPTEMBER 6, 2022

The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. They’re drawn from the 2022 CX Accelerator report , which includes insights from nearly 5,000 customer service decision-makers around the world. But don’t do it. gated-cta-in-post].

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

Customer Think

NOVEMBER 6, 2023

Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on. This example uses small numbers for Service, such as a small manufacturing business, to prove the […] Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach.

Manufacturing 80

Manufacturing Customer Experience 80

Zendesk

FEBRUARY 15, 2024

Additionally, customer service chatbot templates can collect key details upfront, so agents can resolve complex issues without asking the customer repeat questions. Using a customer satisfaction bot template, you can automatically reach out to customers with a satisfaction survey following their support interactions.

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Customer Think

NOVEMBER 4, 2023

What’s going on with Providence’s healthcare surveys? Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? Or is Providence Health & Services unaware that it collects deeply flawed survey data? Seems unlikely. Seems more likely.

Healthcare 44

Healthcare 44

Envisio

FEBRUARY 22, 2024

Tracking key organizational metrics enables universities to make data-driven decisions, ultimately delivering more efficient and effective services. Student satisfaction surveys: Student surveys can help gauge trickier concepts, such as students’ “sense of belonging”. But what do universities measure?

Innovation 52

Innovation Publishing Management Onboarding 52

Zendesk

FEBRUARY 7, 2022

Data analysis helps you discover how consumers use your product or service to solve problems; it also reveals the roadblocks they face on the customer journey. Companies can collect customer data from a number of touchpoints, including websites, apps, social media, and surveys. Descriptive analytics would highlight this trend.

Retail 98

Retail Media Software Software 98

Customer Think

NOVEMBER 26, 2021

A broadly accepted notion is that a customer service interaction is an isolated, one-time experience for the individual.

135

135

Hubspot Sales

MARCH 16, 2022

When it comes time to price your products or service, you may be struggling with the numbers. Having this number will allow you to set a fair price for your product or service that makes you money while providing the value and quality your customers expect. Surveying Customers. Willingness to Pay. Don’t lose hope just yet.

Profitability 103

Profitability Manufacturing Marketing Meetings 103

OnStrategyHQ

DECEMBER 20, 2023

Our cloud-based software and hands-on services closes the gap between strategy and execution. How and where must we innovate our products and services? You need some of the key individuals and decision makers for this team. It should be a small group of approximately 12-15 people.

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98

Zendesk

OCTOBER 31, 2023

While some applications are obvious—customer service chatbots, for example—other use cases are more creative or abstract. Lack of direction and prioritization Over half of the IT leaders surveyed in the report expressed concern that the AI landscape is changing quickly, affecting their ability to keep up with the competition.

Information Technology 52

Information Technology Customer Experience Finance Prioritization 52

Hubspot Sales

JANUARY 17, 2024

To find out, I surveyed 150+ consumers to get their take — and to learn how salespeople can best navigate these preferences. In-Person vs. Self-Service: Who Wins? Despite the growing trend of self-service, most consumers still prefer in-person interactions. However, preferences change depending on the product or service.

Value Proposition 90

Value Proposition Decision-making Sales Internet 90

Hubspot Sales

OCTOBER 11, 2022

Without a solid pulse on how consumers discover, consider, and ultimately decide to purchase products and services like yours, you're bound to sell both departments short. Our survey also pointed to some interesting trends beyond the ones detailed here. How the Buyer's Journey Could Change.

Internet 113

Internet Retail Media Decision-making 113

Insightly

MARCH 31, 2023

To help you answer this question, Ascend2 and Insightly fielded The 2023 State of Marketing Automation Survey in February, 2023. According to half (50%) of those surveyed, optimization of their overall automation strategy will be a primary goal in the year ahead. View The State of Marketing Automation 2022 Survey Summary Report.

Marketing 52

Marketing B2B Media Facilitation 52

Customer Think

JULY 27, 2021

Research surveys and survey reports have become important marketing tools for many kinds of B2B companies, including those that offer marketing technologies and various kinds of marketing-related services. Many B2B companies are conducting or sponsor.

B2B 78

B2B Marketing Digitalization 78

Customer Think

NOVEMBER 3, 2023

As the holiday season approaches, customer service becomes a critical factor that influences shopping decisions. In a recent Black Friday survey, 32.3% It is also the perfect time for maximizing sales. of respondents shared that they plan to spend up to $500 dollars on the day, and 18.3% – see themselves parting with $500-$1000.

Sales 70

Sales 70

Freshworks

DECEMBER 19, 2022

consumer sentiment, we surveyed 2,000 Americans about their expectations and priorities when it comes to customer service. When the price of things increases, expectations also increase: Over half (58%) of consumers said they expect better customer service since they’re paying more for everything. To understand U.S.

Customer Experience 59

Customer Experience Prioritization Software Software 59

Arpedio

APRIL 30, 2024

Relationship Building: Fostering strong relationships with your clients through regular communication, personalized interactions, and exceptional customer service. By engaging in meaningful conversations with your clients, you can uncover their pain points and identify areas where your products or services can provide solutions.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

ACT

JANUARY 23, 2024

Premium Cloud, Link2forms+ is a powerful lead generation tool that streamlines the collection of customer data for things such as newsletter signups, service or quote requests, information requests, surveys, and much more. Ready to try forms for your own quote requests, surveys, and newsletter signups?

Facilitation 52

Facilitation Decision-making Business Growth Communication 52

Customer Think

AUGUST 29, 2021

A pricing survey helps you determine how much people value your product and what they’re willing to pay for it. Instead of guessing what price might be successful based on varying competitor prices or what seems like a fair markup on your product or service, pricing surveys can pinpoint your optimal price based on real […].

76

76

Zendesk

AUGUST 22, 2023

Your business’s success depends on your ability to create a product or service that satisfies its target market, also known as product-market fit. Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations.

Value Proposition 52

Value Proposition Marketing Customer Experience Finance 52

Zendesk

OCTOBER 2, 2023

Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities.

Cybersecurity 76

Cybersecurity Digital Transformation Investors Prioritization 76

Zendesk

MARCH 8, 2022

What makes for the best customer service experience? Surveys have long been a go-to for customer insights. Yes, customer surveys can work in certain circumstances but they don’t always deliver the whole picture. Successful companies are constantly asking questions. Does the fastest response time always mean a satisfied customer?

Customer Experience 98

Customer Experience Innovation Communication Organization 98

ACT

FEBRUARY 28, 2024

To create new products and services that solve real problems and optimise customer retention , you must listen to customer feedback and base your decision-making on what users want. You can use various tools like feedback surveys , interviews, focus groups , live chat, and support tickets to collect customer data. Ready to see how Act!

Decision-making 52

Decision-making CRM Customer Experience Innovation 52

Nutshell

MARCH 25, 2024

And you wouldn’t be alone—this is how many businesses introduce their clients to their products and services. Client onboarding is a structured procedure that includes a series of steps to welcome new customers and provide them with the information they need for success using your product or service. But there’s more to do.

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

ACT

APRIL 22, 2024

Conduct online surveys, social media polls, and customer interviews to dig deeper into their changing expectations and needs. to monitor their purchase history and recent customer service interactions. Diversify revenue streams The next step is to tap into alternative revenue streams by diversifying your product/service offerings.

Supply Chain 52

Supply Chain Small Business Investors Sales 52

Zendesk

JUNE 30, 2022

The key to customer retention and lifetime value is after-sales service. In this guide, we’ll explain what after-sales service entails and reveal 10 core activities that can improve your after-sales statistics. What is after-sales service? Why is post-sale service important? Cross-sell with paired products or services.

Sales 98

Sales Decision-making B2C Profitability 98

Zendesk

JANUARY 18, 2022

This is likely something your customer service team observes, but it may not be as clear to those with budget authority. Now is a good time to demonstrate to leadership how quality customer service interactions are essential and what ultimately impact a customer relationship most, regardless of how many tickets are processed in a given day.

Customer Experience 98

Customer Experience Leadership Business Growth Prioritization 98