Customer Think

FEBRUARY 4, 2024

What is Customer Experience ROI? — A portion of customer experience management (selling, referrals, service, etc.). This is a question with a hundred different answers, inaccurately. Let’s get clear definitions for both parts of this question: […]

Customer Experience 81

Customer Experience Management 81

PandaDoc

MAY 13, 2024

You already know who your customers are — but do you know what makes them tick and drives their decision-making? There’s no doubt about it: understanding customer behaviors and the reasons behind them can not only help you close deals but is a surefire way to keep buyers happy and fulfill the dreams of every sales lead.

Emotional Intelligence 52

Emotional Intelligence Decision-making Sales e-Learning 52

Hubspot Sales

MAY 2, 2024

In this post, we’ll cover: What is payment processing? What is a payment processor? Most popular B2B payment methods How to choose a payment processor (3 considerations, what to avoid) Common mistakes to avoid when selecting a payment processor Choose a payment processor with your future needs in mind What is payment processing?

Banking 90

Banking Small Business Digitalization B2B 90

Planview

JANUARY 2, 2024

Planview’s platform is designed to empower its customers for success in their digital transformation efforts. Clients seeking assistance in ensuring their organizations are well-prepared for success can turn to Planview’s Evolve Advisory Services. I get to use my experience to become a trusted advisor for them.

Digital Transformation 98

Digital Transformation Digitalization Government Decision-making 98

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Customer Think

DECEMBER 29, 2022

My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? If you reach this point, you do need service recovery. Make service a profit centre.

Customer Value 121

Customer Value Manufacturing Advertising Profitability 121

Hubspot Sales

MARCH 27, 2023

Long gone are the days of solely visiting brick-and-mortar businesses to find what you need. You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. How to Sell Services Online 1. How much are you going to price your services?

Media 125

Media e-Learning Onboarding Marketing 125

Zendesk

APRIL 18, 2023

Every business wants to understand what makes buyers come and what makes them go. Customer journey mapping is a simple yet powerful way to gain those insights. A customer journey map frames customer behavior as a story, providing a visual overview of the experiences consumers go through when interacting with a company.

Customer Experience 98

Customer Experience Advertising Media Brainstorming 98

Nutshell

MARCH 15, 2024

Developing a sound lead nurturing strategy is the best way to achieve this and, when done right, can lead to future upsells, long-term customer loyalty, and brand advocacy. Table of Contents What does lead nurturing mean? Be sure to avoid diving in with a hard sell each time you communicate with your prospective customers.

CRM 71

CRM Software Software Communication 71

Arpedio

APRIL 30, 2024

Defining Account Growth Strategy Account growth strategy refers to the systematic planning, execution, and management of approaches aimed at expanding your existing client base, increasing revenue, and improving customer satisfaction. One effective technique for analyzing existing accounts is to delve into customer data.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Zendesk

MAY 30, 2023

In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key—whether you’re facing economic headwinds or an unexpected spike in customers needing help. But fewer resources do not have to translate into a lower-quality experience.

Onboarding 98

Onboarding Prioritization Customer Experience Meetings 98

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously.

Media 92

Media Decision-making Customer Experience Marketing 92

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Business Growth 80

Business Growth Acquisition Customer Success Customer Experience 80

Flevy

MARCH 26, 2024

Consulting firms with extensive resources pioneer their own consulting frameworks through a combination of research, years of accumulated project experience, as well as subject matter expertise gathered from working across different sectors and functional areas. Stage : Breaking down the customer journey into distinct stages (e.g.,

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Sales Gravy

JANUARY 23, 2024

Jeb and Ryan explore how buying is an emotional experience and sales pros that ask questions that get the story “why” behind the buyer’s “what” sell more. It's about understanding the customer's journey, their challenges, and what they truly value. Consider a situation where a customer is afraid of making a decision.

Emotional Intelligence 91

Emotional Intelligence Decision-making Sales Training Sales 91

Customer Think

DECEMBER 18, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a […]

Customer Experience 69

Customer Experience Sales 69

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Zendesk

MARCH 18, 2024

It is a known fact that the employee experience drives the customer experience. Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. They are critical to building that experience – and to delivering it.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. “They knew everyone’s name, they anticipated what they needed.”

Retail 69

Retail Digitalization Customer Experience Innovation 69

Hubspot Sales

OCTOBER 10, 2023

How do you keep a customer? In 2023, thousands of businesses are retaining clients with subscription models , which drive recurring revenue and can foster long-term customer relationships. What are the 10 best subscription billing software? There are no setup fees, monthly fees, minimums, or hidden charges. Price: Free.

Software 110

Software Software Banking Value Proposition 110

Flevy

JUNE 15, 2023

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty , and overall business success.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

Hubspot Sales

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Negotiation 105

Negotiation Telecommunications Sales Software 105

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Let’s first understand what an AI chatbot actually is.

Artificial Intelligence 144

Artificial Intelligence Decision-making Customer Experience Onboarding 144

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Nutshell

APRIL 18, 2024

Your customer data is the key to understanding your customers better so you can improve your marketing, sales, customer experience, and more. That’s where a single customer view, or SCV, comes in. In this guide, we’ll explore what SCV is, its benefits, and how to implement it. Want to learn more?

Government 77

Government CRM Decision-making Customer Experience 77

Nutshell

JANUARY 17, 2024

Customer reviews are a valuable asset to your business — the good and the bad. From improving your sales processes to using positive reviews for peer-driven marketing, customer reviews are your golden ticket. The key to making the most of your customer feedback? In turn, this can boost credibility and trustworthiness.

Artificial Intelligence 71

Artificial Intelligence CRM Software Software 71

Planview

MARCH 1, 2024

As a leader of a shared services or center of excellence team, you might wonder how to showcase your team’s business value as tangibly as sales figures do. How much does the software or other services you manage or provide cost? Understand who your customers are and their objectives Yes, you have customers.

Value Proposition 59

Value Proposition Software Software Finance 59

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Hubspot Sales

NOVEMBER 28, 2023

No one knows what it’s like to work in sales better than those in the trenches of the day-to-day — salespeople trying to hit their numbers while battling the ups and downs of the job. If you’re thinking about a career in sales, you probably want to hear the cold, hard truths about sales and what it entails.

Negotiation 104

Negotiation Sales Leadership CRM 104

Sales Gravy

FEBRUARY 25, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount sits down with KaTom CEO Patricia Bible to discuss what it takes to lead and sustain a hyper-growth company. The Essence of Courage and Wisdom Patricia's philosophy revolves around the courage to face adversity and the wisdom to learn from every experience.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. Great storytellers “sell” their tales—they relate experiences in a way that makes them believable. Storytelling in sales is a skill.

Sales 95

Sales Decision-making Sales Training Communication 95

Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. There’s a real risk in delivering subpar experiences. More than 60 percent of customers will defect after one bad experience, up 22 percent from last year.

Customer Experience 98

Customer Experience Leadership Business Growth Prioritization 98

Arpedio

APRIL 30, 2024

What is Value Selling? Unlike traditional methods, value selling focuses on delivering unique value to customers and aligning their needs with your product or service. Simply put, it puts your customers at the center of the sales process. So, what sets value-based selling apart? So, why does value selling matter?

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

SuperOffice

AUGUST 22, 2022

How does an analytical CRM benefit sales, marketing and customer service teams? Sales : Use the analytical CRM to compare the number of B2B sales closed over a certain period of time and understand what type of customer your business closes the most deals with. The 3 types of CRM. Collaborative breaks down silos.

CRM 136

CRM Decision-making Onboarding Suppliers 136

Zendesk

MARCH 7, 2024

What is workforce optimization? Businesses today walk on a tightrope when it comes to customer service and efficiency. Businesses today walk on a tightrope when it comes to customer service and efficiency. On one side, a capable workforce is always available to meet consumer demand.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52