AchieveIt

FEBRUARY 20, 2024

Employee motivation plays a central role in Strategy Implementation. When team members are engaged and enthusiastic, they are more likely to contribute effectively and propel strategic goals forward. Luckily, there are tools to help managers drive employee motivation.

Leadership 52

Leadership Brainstorming Prioritization Communication 52

Zendesk

JANUARY 23, 2024

What is agent scheduling? Agent scheduling isn’t as simple as inputting employee names on a spreadsheet. When creating schedules, workforce managers must plan for future call volume, assign agents to the right roles, and factor in breaks and time-off requests. Read on to add this skill to your workforce management (WFM) arsenal.

Software 52

Software Software Customer Experience Construction 52

Mike Kunkle

APRIL 8, 2023

And by “radically,” I mean improve opportunity management effectiveness and skyrocket win rates by 25-40%. The second step is to determine the level of qualification needed later, to continue pursuing the opportunity. Let’s dig in. Qualification First up, is qualification. Qualification is also very contextual.

B2B 211

B2B Decision-making Sales Stakeholders 211

OnStrategyHQ

APRIL 24, 2023

As your organization begins to sketch out what your strategic plan might look like, it’s likely to come to your attention that you’ll need to gain consensus around what your key performance indicators will be and how they will impact your organization. So what is it is it? We can help! Our number one is your measure.

Profitability 105

Profitability Publishing CRM Insurance 105

Zendesk

MARCH 7, 2024

What is workforce optimization? Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency. In this guide, we cover workforce management in detail so you can traverse the tightrope of your day-to-day operations.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

ACT

APRIL 29, 2024

What’s the secret to building a successful small business? Case in point: Employees who are energised and excited about their work are 31 percent more likely to go above and beyond. Case in point: Employees who are energised and excited about their work are 31 percent more likely to go above and beyond.

Small Business 52

Small Business Management Leadership Communication 52

MDI Training

FEBRUARY 27, 2023

Greater employee retention through generational diversity Over the last few decades, generational diversity in the workplace has increased significantly. Keynote speaker Karen McCullough talks about such generation management in an interview. How do generational biases impact employee engagement and employee retention?

Leadership 97

Leadership Digital Transformation Meetings Innovation 97

PandaDoc

MAY 8, 2024

Thousands of small and midsize businesses (SMBs) are joining the market every week. Read on as we cover everything you need to know about the SMB sales process, and how your sales team can crush it in the competitive landscape. What are SMB sales? Small businesses are companies with fewer than 100 employees. In the U.S.

B2C 52

B2C Small Business Sales Decision-making 52

Zendesk

JANUARY 10, 2024

What are workforce management metrics? Workforce management metrics are statistics businesses can use to measure, analyze, and optimize their operations. These figures provide information on team performance, employee engagement, and the organization’s overall productivity.

Management 52

Management Decision-making Onboarding Organization 52

Zendesk

DECEMBER 15, 2023

What is a workforce manager? A workforce manager is a professional responsible for optimizing the performance and productivity of a company’s workforce. Overall, workforce managers seek to get the most out of employees and processes to ensure businesses can meet and exceed their goals.

Management 52

Management Software Software Decision-making 52

Flevy

MARCH 21, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Business Transformation frameworks used by management consultants.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Hubspot Sales

NOVEMBER 28, 2021

When you first start out in business, you can probably manage to keep all of your customers or clients top-of-mind … because you don’t have that many. It becomes harder to keep every customer and prospect straight. Once you're there, you need to find a tool that will help you stay organized and on-task. Increase Teamwork.

CRM 131

CRM Communication Decision-making Profitability 131

Zendesk

JULY 21, 2021

As companies navigate the uncertainty around reopening and tackle big questions when it comes to how and where they want to work, there’s a lot on the table: What is the new role of the office? What does collaboration and innovation look like in this new environment? How have employee needs changed?

Prioritization 85

Prioritization Remote Working Innovation Communication 85

Strategic Communications

DECEMBER 11, 2023

Corporate giving to charities has seen a significant increase since 2016. charities, marking an increase of 23.8% This trend continued into 2022, with corporate giving estimated to have increased by 3.4%, totaling $29.48 Not only to consumers, but also to employees. Employee Support. billion to U.S. But which ones?

Marketing 52

Marketing Banking Communication B2B 52

MDI Training

MARCH 27, 2023

What does it represent? Especially big companies tend to organize themselves in a way that weakens the WeQ and sometimes even the IQ of their employees. Now, as the leaders need to communicate more, the leadership team needs to organize themselves more and communicate better. This is what a truly agile team looks like.

Leadership 96

Leadership Digital Transformation Digitalization Meetings 96

Zendesk

JUNE 26, 2023

Several studies show that employee engagement increases team productivity, job satisfaction, and profitability—encouraging positive business outcomes. In this complete guide, we will focus on employee engagement surveys and provide sample questions, best practices, and tips for using employee engagement survey data.

Brainstorming 52

Brainstorming Leadership Organization Decision-making 52

MDI Training

MARCH 22, 2022

5 tips to increase trust when working hybrid. Especially in a hybrid setup, where some new challenges await you and the dynamics of your team are constantly changing, you need to be able to trust each other. Here are 5 tips to increase trust when working hybrid. Attract employees to the office. Build an informal exchange.

Leadership 98

Leadership e-Learning Digitalization Digital Transformation 98

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Having a process for handling internal questions is one thing you can do to improve the employee experience at a time when workers are increasingly dissatisfied at work. Internal requests from corporate employees increased 31 percent last year.

B2C 98

B2C Insurance Communication Leadership 98

Hubspot Sales

JUNE 16, 2022

The sales manager is responsible for creating, advancing, and managing the people, processes, and systems for their team to be successful. While this job routinely requires setting goals for the team, sales managers must set goals for themselves as well. How to Create Sales Goals as a Sales Manager. What resources exist?

Sales Management 86

Sales Management Management Sales Construction 86

Brooks Group

OCTOBER 19, 2022

The problem with generalized, task-focused training is that not everyone in your organization may need training on that specific skill. The problem with generalized, task-focused training is that not everyone in your organization may need training on that specific skill. Sales Manager. That’s where role-based training comes in.

Sales Training 85

Sales Training Sales Account Management B2C 85

Zendesk

APRIL 14, 2023

Building a team of talented employees is already a challenge. You can avoid this by investing in your employee experience management. Having a dedicated representative focus on treating employees like they’re valued customers can have far-reaching effects. What does an employee experience manager do?

Management 52

Management Onboarding Communication Meetings 52

AchieveIt

OCTOBER 17, 2023

To accelerate execution and move from a reactive organization to a proactive one, strategy leaders need to develop a system that effectively doles out responsibility — that’s where accountability comes in. In This Article How to Use Accountability to Amplify Execution Excellence What Happens Without an Accountability System?

Leadership 52

Leadership Communication Stakeholders Organization 52

Chally

DECEMBER 8, 2022

For business owners, CEOs, and HR managers, a solid ability to answer why employee engagement is important is essential in addressing multiple workforce problems and ultimately increasing revenue and return on investment for labor costs. What Is Employee Engagement? What Impacts Employee Engagement?

Innovation 52

Innovation Leadership Communication Profitability 52

Zendesk

DECEMBER 6, 2021

Leaders first need to define the strategy, understand what success looks like, and look for ways to not only deliver a customer-first experience today but also set up for tomorrow. What is a customer-first strategy? In short, a customer-first strategy is just what it sounds like. Customer first means business success.

Co-Creation 98

Co-Creation Customer Experience Profitability Decision-making 98

MDI Training

MARCH 4, 2024

What can attendees expect to learn and gain from your presentation? We will explore how AI can revolutionize productivity and performance, but also how this does not need to be at the expense of wellbeing. Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article?

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Chally

AUGUST 30, 2022

The Pros and Cons of Talent Management Strategies. Having the best team in place to support business needs and opportunities enables everyone to find greater success in their careers and as a team. It can also strengthen morale and company success; turnover can be reduced by 29-59% if employees are adequately aligned – and engaged.

Acquisition 59

Acquisition Onboarding Advertising Decision-making 59

Zendesk

OCTOBER 13, 2023

The most successful sports teams have reliable playbooks—which use tested strategies to improve a team’s chances for success—that coaches and athletes can reference for nearly every situation. What is a customer success playbook? What’s in a customer success playbook? What’s in a customer success playbook?

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. Every year, new trends come up in the CRM space. Keeping track of these trends will help you plan ahead, meet changing business needs, and gain a competitive edge. It’s a lucrative business.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Mercuri International

SEPTEMBER 30, 2022

The challenge of learning engagement in an increasingly less attentive world: theory and advice to engage your team. In fact, knowing how to create an effective learning engagement experience is one of the biggest challenges faced by HR managers. What are the most important factors for learning engagement?

Profitability 52

Profitability Media Digitalization Management 52

ACT

FEBRUARY 2, 2023

Working from home helps employees improve productivity by cutting commute times and eliminating distractions. But these benefits come at the cost of face-to-face time and employee engagement. But these benefits come at the cost of face-to-face time and employee engagement. That’s what a hybrid workspace delivers.

Remote Working 52

Remote Working Small Business Brainstorming CRM 52

Zendesk

FEBRUARY 15, 2024

What is a chatbot template? 20 popular chatbot templates Benefits of using chatbot templates How to use chatbot templates Frequently asked questions Use chatbot templates to boost agent productivity What is a chatbot template? From answering customer questions to collecting contact information, chatbots wear many hats.

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

AchieveIt

MARCH 6, 2024

You need a solid, data-driven plan to gauge your organization’s performance and steer decisions in the right direction. A successful performance measurement approach needs a strategic tech partner who gets the complex relationship between technology, strategy, and culture. Key performance indicators (KPIs) are vital.

Decision-making 52

Decision-making Profitability Finance Advertising 52

Arpedio

MAY 23, 2023

Sales Coaching – Make Every Sales Rep a Top Performer ← Back to blog Coaching sales reps is vital! And therefore, this blog post is going to be all about sales coaching: What is it, what’s the value, and what does it take to make every sales rep a top performer. What is Sales Coaching? Table of Contents 1.

Sales 52

Sales Account Management Stakeholders CRM 52

PandaDoc

APRIL 29, 2024

The index is used to simplify the search of information for all parties engaged in any business activity carried out via the data room; in particular, VDRs speed up conducting due diligence. The main benefits of data room index are increased searchability, speed, transparency, automation and enhanced communication.

Organization 52

Organization Investors e-Learning Shareholders 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized Resource Management. Optimized Resource Management. Enhanced Customer Experiences.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Hubspot Sales

JANUARY 30, 2023

Learning how to network effectively is one of the most important professional skills you need to master, regardless of your industry or expertise. In this post, you’ll learn why networking is important and how to network effectively based on your unique needs. Networking increases your visibility in your industry.

Construction 90

Construction Media Communication Meetings 90

PartnerTap

FEBRUARY 12, 2024

In this article I’ll share why sales transformation has hit the tipping point in 2024, how partner and channel teams can save sales, and what it takes to build and scale a high-performing co-selling motion that accelerates growth. When your team needs a solution, you call someone you consider an expert in this area for advice.

Sales 52

Sales Decision-making B2B Suppliers 52