Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? 42% Yes it’s all agreed 33% Yes but it changes 25% No How well do you understand the DMU and decision-making processes at your key clients?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Zendesk

AUGUST 3, 2021

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Hubspot Sales

AUGUST 11, 2020

It’s safe to say 2020 has been the year of virtual meetings. Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Video conferencing tools are a worthwhile investment for organizations of all sizes, especially with remote work becoming the norm. month per host.

Software 143

Software Software Meetings Decision-making 143

Mike Kunkle

JUNE 12, 2022

I originally posted it as a LinkedIn Article in August of 2020 and unfortunately, find it relevant again already in mid-2022. Unfortunately, many company executives still needed to make tough choices, even with their revenue-producing teams. Another rep might work in an office and sell virtually, without every leaving HQ.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Hubspot Sales

DECEMBER 15, 2020

How did your leadership priorities change in 2020? According to recent HubSpot research, 65% of sales leaders who outperformed revenue targets in 2020 reported having a dedicated person or team working on sales enablement efforts instead of making it an initiative someone works on off the side of their desk.

Sales 131

Sales Leadership Sales Management Decision-making 131

Insightly

JUNE 3, 2022

Even in the best of times, attrition makes it difficult for sales teams to operate effectively. Develop clear messaging about your company’s culture, your mission, and your products—and show how you’re making a difference in the world. How to make it work for you. Gen X has unique communication preferences.

B2B 98

B2B Value Proposition Decision-making Sales 98

Showpad

OCTOBER 9, 2020

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. In fact, 77% of B2B buyers feel that making a purchase is too complicated and time consuming. We’re making the course creation experience significantly easier.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

APRIL 26, 2021

While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Working across channels. Communication skills. Remote work skills. Businesses might also consider allowing agents to make exceptions to certain policies in situations that require empathy.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Jermaine Edwards

APRIL 16, 2020

On March 1st, 2020 the world was hit with a global pandemic that literally transformed the way every business viewed themselves, their markets and their own position within them almost overnight. Every person and every organisation is currently seeking to make one or all of these adaptations. The New Normal.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

Hubspot Sales

JUNE 23, 2020

This includes adopting practices such as sustainable remote work strategies for the health and safety of your employees. Humanity at the core: Perhaps the most important thing that businesses have learned during the COVID-19 pandemic, is how important it is to keep the needs of their people at the heart of their decision making.

B2B 119

B2B Digital Transformation Virtual Selling Digitalization 119

Zendesk

APRIL 15, 2022

And what do best practices look like as we make the transition back to cubicles and swivel chairs? Most prospects are happier to communicate through email than via phone, text, social media, or in person. 8 out of 10 prospects prefer emails to other forms of communication. What’s important to know? Cold calling sales stats.

Sales 52

Sales Sales Technology CRM Remote Working 52

Hubspot Sales

OCTOBER 28, 2020

The events of 2020 have fundamentally changed the way sales leaders need to engage with, manage, and empower their teams. When sales leaders provide consistent support to their sales managers through clear expectations and constant communication, the entire team benefits. Use remote work to your advantage.

Prioritization 103

Prioritization Leadership Sales Sales Leadership 103

ACT

JANUARY 13, 2023

Learning about the newest small and mid-sized business ( SMB ) technology trends in the coming year can help you make superior data-driven decisions on which tech to buy and implement in your business. The very definition of SMBs separates them from larger businesses, making their SMB solutions and technology requirements will differ.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Nutshell

APRIL 28, 2020

Last year, remote work was a growing trend. In 2020, it’s the new normal. As the COVID-19 pandemic continues to sweep across the globe, professionals in nearly every industry have been forced to work from home in order to follow social distancing best practices. Make Comfort a Priority. Download it today!

Remote Working 121

Remote Working Sales Software Software 121

Showpad

MARCH 17, 2020

While there was a time when working remotely was the sole domain of field sales representatives, it’s become the new normal for sellers of all types. The other half is making sure they can find and access it when the moment comes. Teaching salespeople when to use the right piece of content at the right time is half the battle.

Sales 80

Sales Prioritization Remote Working Decision-making 80

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. The pipeline gives account executives a list of pre-screened potential buyers to connect with, in hopes they’ll make a purchase down the road. Today’s customers also care about different things than they did pre-pandemic.

Sales 104

Sales Digitalization Media Software 104

Zendesk

APRIL 12, 2021

Job seekers in customer service roles want to know that the work they do makes people happy. Cultivating the right organizational culture is critical for attracting the right employees, and making that culture customer-centric is critical for keeping buyers happy and employees engaged. Why is being customer-centered important?

Logistics 98

Logistics Decision-making Customer Experience Organization 98

Zendesk

FEBRUARY 11, 2021

The shift to remote working wasn’t the only notable workplace development in 2020. The Zendesk Customer Experience Trends 2021 report found that 75 percent of decision-makers are increasing their investment in offering multiple channels, and 64 percent of customers have tried a new way to get in touch with customer service.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. The way customers expect to interact with businesses has changed.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Hubspot Sales

MAY 25, 2020

For instance, consider going for mid-tier decision-makers, rather than continually trying to communicate with busy business owners. Make the Most of Your Data. For instance, in 2020 we have seen many areas implementing stay-at-home orders. This provides a more complete and accurate view of what’s happening in your market.

Digitalization 108

Digitalization CRM B2B Software 108

Insightly

MAY 28, 2021

Insightly CEO Anthony Smith shares a few must-reads for entrepreneurs in 2020. Make a list of your career goals outside of a certain job title or salary bracket. Oftentimes, this decision is made for you. They will make different hires at different times. You’ll become a pro at communicating your process and results.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

CoSell

MARCH 16, 2021

As we’ve all seen in 2020, we’re engaged in what researchers have called, “the greatest experiment of all times in remote working.” We’re working virtually and there are few indications that we’ll return to our previous normal. We don’t have the benefit of working face-to-face in meetings, lunches, and conferences.

e-Learning 52

e-Learning Sales Remote Working Decision-making 52

PandaDoc

APRIL 3, 2023

Closing more sales makes for a more successful business, but how can you figure out what kinds of sales suit your company best? Whether you favor inside or outside sales can have a large effect on your sales proposals and goals, making it important to understand and consider both. Although, this isn’t always the case.

Sales 52

Sales Decision-making Client Relationships Software 52

Insightly

MAY 28, 2021

Make a list of your career goals outside of a certain job title or salary bracket. Oftentimes, this decision is made for you. They will make different hires at different times. This is a crucial decision when deciding whether to take a promotion at your current company, or fill a role at a new company.

Marketing 98

Marketing Decision-making Media Management 98

Zendesk

DECEMBER 1, 2020

Thus, the shift to remote work resulting from COVID-19 is a driver in the direction business was already headed. “We Once you know how people feel about the change, it’s easier to plan communications, training activities, and manager support. Communicate “the why” upfront. A comprehensive plan incorporates both parts.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. The pipeline gives account executives a list of pre-screened potential buyers to connect with, in hopes they’ll make a purchase down the road. Today’s customers also care about different things than they did pre-pandemic.

Sales 52

Sales Digitalization Media Software 52

Showpad

JUNE 14, 2021

70% of B2B decision-makers say they are open to making new purchases over $50,000 in a fully self-serve or remote fashion, and 27% would spend more than $500,000.*. Old school personal relationship selling no longer works. Tadaam, a cable broadband service provider, tuned into the effects of remote working.

Meetings 59

Meetings B2C Stakeholders B2B 59

Account Management Skills

AUGUST 2, 2021

The first ever episode of this podcast went live on August the fifth 2020. Because if you are making this initial sale, your job is to beat the status quo. So here is Nathan, and what he shared about what makes a great podcast. *. In my book just listen, I use a bunch of acronyms to make something easier to remember.

Account Management 52

Account Management Client Relationships Management Meetings 52

SalesGlobe

NOVEMBER 15, 2022

Those are back in the days when he was making all those old spaghetti westerns. And the people really liked them that before they were big, they make all the spaghetti westerns. And, you know, and salespeople are saying, what I just be making more of, I sold that one time upfront, you know, cash, right. Michelle Seger.

Sales 52

Sales Value Proposition Retail Acquisition 52

SmartKarrot

SEPTEMBER 24, 2021

But the profound changes that we are observing in the B2B customer experience management will only make B2B organizations toughen up. Today, B2B decision-makers are looking for more humane, personalized, and helpful customer experiences. Take Maximum Advantage of the Remote Working and Remote Learning Trend.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11