Red Star Kim

JUNE 27, 2023

I’ve worked on a lot of digital projects in the past but want to refresh my knowledge and transfer skills to comms projects and campaigns.

Leadership 130

Leadership Management Stakeholders Communication 130

Freshworks

NOVEMBER 16, 2021

“Delighting customers should be easy,” said Girish Mathrubootham, the founder and CEO of Freshworks in his keynote address at Refresh 2021 , our just concluded global hybrid event of the year, held at Mandalay Bay in Las Vegas. Ali mentioned that their previous solution was an on-premise software. They are delighted when you care.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

MDI Training

JANUARY 26, 2022

In a world where buzzwords such as VUKA1, BANI2, digitalization and agility have found their way into the operational meetings of HR departments, it is essential to actively address the constantly new and changing realities of our society. This is a method that originated in software development. Leader Camps. What serves you next?

e-Learning 98

e-Learning Leadership Digitalization Artificial Intelligence 98

Zendesk

JANUARY 17, 2023

According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website. However, the older ecommerce back-end setups weren’t designed to support this expanded “digital shelf.” Livestream commerce.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Arpedio

APRIL 16, 2021

Arpedio er en Software-as-a-Service (SaaS) virksomhed, som specialiserer sig i Sales Excellence og digital transformation. april 2021. Du vil blive en del af et hurtigt voksende team, som pt. består af 25 medarbejdere med base i København NV. Vi glæder os til at høre fra dig. Share on facebook. Share on linkedin.

Digital Transformation 98

Digital Transformation Account Management B2B Digitalization 98

MDI Training

MAY 20, 2021

Impuls Series - The Future of Workplace Learning Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Those who already had a learning management system (LMS) in place probably found it easier to make digital learning materials and videos available to their employees and co-workers.

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86

Showpad

JANUARY 8, 2021

Whether we like it or not, the digital transformation is progressing in a fast-pacing manner, and many organizations around the globe prepare themselves for a digital and remote 2021. You may be thinking, “We run all our meetings online and provide almost every enablement service in a digital way.

Virtual Selling 144

Virtual Selling Finance Digitalization Digital Transformation 144

SalesPop

APRIL 9, 2021

Digital transformation is definitely accelerating across industries, according to Mulesoft Research’s 2021 Connectivity Benchmark Report. Of these, 77 percent say that failure to transform will impact revenue. Of these, 77 percent say that failure to transform will impact revenue.

Account Management 97

Account Management Management Digital Transformation Banking 97

Planview

AUGUST 16, 2022

A tight integration between PSA and ERP software is critical here, as it ensures the smooth flow of information necessary to get revenue recognition right (note that this can be configured as an end-to-end process with PSA, or an ecosystem with ERP running the revenue recognition). It is also a cultural evolution.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Apptivo

MAY 14, 2021

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

MDI Training

MAY 19, 2021

Be it explaining the new process, training the new employee or showing the colleague the new software program. Digital training formats for leadership development. We help make leadership development more agile with our digital training formats: E-learnings. digital learning transfer. e-consulting. Virtual Leadership.

e-Learning 98

e-Learning Leadership Digitalization Decision-making 98

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

QYMATIX

AUGUST 31, 2021

bvik), almost all decision-makers (95%) are open to both new technologies and their organization’s digital transformation, even after the crisis. Can you sell more and more efficiently with the help of AI software? Source: Colon, T (2018): Eight Tips For Boosting Sales In Your Digital Sales Transformation.

Artificial Intelligence 40

Artificial Intelligence B2B Interpersonal Skills Sales 40

SuperOffice

FEBRUARY 21, 2022

CRM software is the most used CX tool. In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. Q4 2021 has seen 93% of global companies recognize the value of personalization, understand its impact on the business strategy, or have implemented it in their CX operations.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. But in 2021 it’s absolutely essential for travel, which has been hit so hard by the effects of the pandemic. Looking Ahead in 2021.

Customer Experience 53

Customer Experience Software Software Transportation 53

Planview

OCTOBER 11, 2022

billion in 2021 to $187.60 Digitally enhanced experiences and advancements in high-speed networking technologies are hitting the medical industry at the right time. Connected medical devices had been increasing for years, but the pandemic accelerated the adoption of digital healthcare solutions for both patients and providers.

Supply Chain 52

Supply Chain Cybersecurity Healthcare Innovation 52

SmartKarrot

SEPTEMBER 28, 2020

SaaS is bringing an irrevocable shift in the business model of the software industry. Top 10 SaaS conferences in 2021. SaaStr Annual 2021. For the year 2021, if things go as per the plan, then the dates are expected to be Feb 2-4. Slush 2021: 19th – 20th November 2021. So here we go!

Investors 10

Investors Customer Success Digital Transformation Software 10

Insightly

MAY 28, 2021

I loved this work, but I felt like I had only seen one corner of the digital marketing career. If you’ve spent a few years marketing to healthcare, for example, you might want to try your hand at marketing to software developers. How to approach digital transformation in the new normal. Learn a new skill. Meet new people.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

SmartKarrot

SEPTEMBER 20, 2022

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. There are vast product and size options available for enterprise software in categories, industries, and verticals, just to name a few. What is Software as a Service (SaaS)? billion in 2021 to USD 716.52

Software 10

Software Software Internet Small Business 10

Zendesk

APRIL 10, 2021

Many brands are correcting course—the Zendesk Customer Experience Trends Report 2021 found that over 60 percent of companies are now investing in self-service, among other digital transformations meant to keep pace with changing customer preferences. That disconnect represented a missed opportunity for a majority of businesses.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. A product manager who knows the ins and outs of the software is equipped to convince and convert the end customer. Recommendations for CS and Product Management in 2022.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

Arpedio

SEPTEMBER 23, 2021

September 23, 2021. In digital transformation projects, it is very easy to get lost in the technology benefits, but miss or underestimate the impact on the people. We believe value comes from not just our CRM solutions but from software that gets adopted and used for operationalizing sales best practices. Back to blog.

Management 19

Management B2B Digital Transformation Account Management 19

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. 70 percent anticipate having more budget to invest in CX technology in 2021. To illustrate this, we can think of transforming the loan origination process as one example.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Apptivo

OCTOBER 21, 2021

Fundamentally, CRM software is a program that helps company sales teams, customer service teams, and marketing teams achieve three functions. A cornerstone of any digital tool is its ability to automate repetitive tasks. So a CRM software often comes with a knowledge hub that managers can fill out every time new information comes out.

CRM 98

CRM Healthcare Digital Transformation Software 98

Hubspot Sales

FEBRUARY 8, 2023

According to most sales reps, digital transformation has accelerated over the last 3 years. This software also continues to learn over time, increasing its accuracy. Image Source Another interesting application of AI in data enrichment is Zoho’s DataPrep solution which analyzes and transforms data into new “types.”

Artificial Intelligence 118

Artificial Intelligence Sales CRM Decision-making 118

SmartKarrot

NOVEMBER 23, 2020

As we move closer to the beginning of the year 2021, here are the top SaaS statistics and trends to watch in the coming times in the SaaS industry. But 2021 is going to be even important for the companies to adopt customer experience as a major differentiator. Customer experience is going to be a major competitive advantage.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. However, the challenges associated with a customer success software for SaaS are as below. #1

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10

SmartKarrot

AUGUST 12, 2022

The increase in demand for ordering food has put pressure on the restaurant industry for software-driven disruption. to digital transformation. Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. Top players – Doordash, GrubHub, and UberEats compete with each other for market share.

Digitalization 10

Digitalization Facilitation Transportation Digital Transformation 10