Customer Think

FEBRUARY 25, 2023

Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t.

B2B 122

B2B Marketing Digitalization 122

MDI Training

JUNE 26, 2023

“The Future of Learning in London: 3 Highlights of Learning Technologies 2023” The Learning Technology 2023 in London was a groundbreaking event that showcased the latest developments in learning and technology. In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

PandaDoc

SEPTEMBER 6, 2023

We were recently recognized as an “Essential App for Sales 2023” by HubSpot. This award from HubSpot, “Essential App for Sales 2023”, only propels us to continue to offer powerful features that optimize your sales process and drive business growth. Ready to elevate your sales strategy?

Sales 78

Sales CRM Customer Experience Business Growth 78

Customer Think

JANUARY 22, 2023

In 2023, this will remain the case as the hybrid working model continues to be adopted by more companies. The way we work has completely changed in the past few years. As economic pressures increase in the face of the recession, the gig economy could become a vital source of income for many people and […]

Customer Experience 122

Customer Experience Leadership 122

Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty.

Retail 135

Retail 135

Customer Think

AUGUST 22, 2023

The 2023 GigCX Report features the results of Limitless’ annual GigCX survey, with headline data taken from over 400 CX leaders from the U.S. and over 600 GigCX Experts across 34 countries in six continents, including the U.S., Canada, Brazil, Australia, Indonesia, India, South Africa, France and Germany. In our report research, […]

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Red Star Kim

APRIL 5, 2023

So here are two 2023 benchmarks for law firms: The Law Society/Hazelwoods and the Institute of Legal Finance & Management (ILFM)/Crowe. It’s interesting to compare the results from the two benchmarks.

Finance 130

Finance Profitability Management Remote Working 130

Customer Think

DECEMBER 4, 2023

A quick Google search will reveal dozens of blogs, companies, and social media posts espousing the benefits of positive affirmations, and the power of positive and encouraging words. Likewise, a dip into the comment section of many blog topics, news stories or social […]

Customer Experience 109

Customer Experience Media 109

Customer Think

AUGUST 3, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023! The post Good Customer Experience: CX Day 2023 appeared first on ClearAction Continuum Experience Leadership Mastery.

Customer Experience 52

Customer Experience Leadership Organization 52

Customer Think

APRIL 16, 2023

With ongoing shifts in the economic climate, customer retention continues to be a main focus—and in many cases, it has become even more important in 2023. According to a report by Twilio, in the face of recession, 67% of businesses are shifting focus from customer acquisition to customer retention.

Acquisition 111

Acquisition 111

Nutshell

AUGUST 29, 2023

In this blog post, we’re going over the best software for hospitality companies in 2023, including the software types you should look for when building your hospitality tech stack. The post Best Software for Hospitality Companies in 2023 appeared first on Nutshell. Keep reading to learn more!

Software 62

Software Software CRM Management 62

Customer Think

DECEMBER 16, 2022

The year 2023 is almost here, so that means it’s time to put your marketing plans into action and find new ways to connect with your target audience. Business leaders and marketers want to do everything they can to create a top-notch customer experience (CX). It’s no wonder why; happy shoppers turn into long-term customers […].

Customer Experience 119

Customer Experience Marketing 119

Apptivo

AUGUST 9, 2023

Release Notes – August 04, 2023 was last modified: August 9th, 2023 by R P Jagdeeswari The post Release Notes – August 04, 2023 appeared first on Apptivo. Work Order App Unable to update the existing records with custom Reference App field through import. The List of Workorders is not visible under “My View”.

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Apptivo

DECEMBER 4, 2023

Release Notes AS OF Dec 5, 2023 was last modified: December 4th, 2023 by Sandra The post Release Notes AS OF Dec 5, 2023 appeared first on Apptivo. Mobile View: The mobile view of the custom app, which is configured with another custom app as a reference, only shows one field when searching for a record.

Suppliers 52

Suppliers Decision-making CRM Sales 52

Customer Think

MARCH 6, 2023

Unsteady markets, rising inflation and a looming recession have businesses and consumers alike taking a more frugal approach, making profitability an uphill climb for SMBs in 2023. With approximately 45% of small businesses failing within their first five […]

Marketing 111

Marketing Meetings CRM Small Business 111

Customer Think

OCTOBER 12, 2023

As we look ahead to 2023, there are several web accessibility trends that are set to shape the landscape of online user experience. In the digital age, web accessibility has become a top priority for businesses. The need for inclusive design has never been more crucial. 15% of the world’s population has a disability. This […]

Digitalization 69

Digitalization Customer Experience 69

Customer Think

JUNE 4, 2023

Personalization is a popular marketing buzzword for 2023. And in today’s climate of low brand loyalty and tighter budgets, the personal touch with your prospect or customer can make all the difference.

Media 78

Media Marketing Digitalization 78

Customer Think

APRIL 13, 2023

Source: "The CMO Survey" (Christine Moorman, 2023) (This month's Research Round-Up is devoted entirely to the March 2023 edition of "The CMO Survey." This research has been conducted semi-annually since 2008, and it consistently provides.

B2B 75

B2B Digitalization Marketing 75

Hubspot Sales

APRIL 6, 2023

In this post, we highlight the top 10 for 2023: 1. Pro tip: Read more about social commerce in this blog post. In B2B, transactions involve two businesses, while in B2C, businesses sell directly to consumers. To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends.

eCommerce 107

eCommerce B2B B2C Retail 107

Customer Think

JANUARY 3, 2023

Is it possible that just one can edge out all the others as the most likely to succeed in 2023? There may be as many as a million retail reward programs in the United States. Without stepping through every one of these programs, it’s clear year in and year out that some loyalty initiatives do […].

Retail 80

Retail 80

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Below, we’ve gathered our highlights and key takeaways from our time at #SAMAcon 2023.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Customer Think

SEPTEMBER 26, 2023

We’re in 2023 and customers in the travel sector […] Source: Freepik Customer journey in the travel industry, especially airline customer experience, has undergone a significant shift in the last couple of decades.

Customer Experience 72

Customer Experience 72

Arpedio

MAY 10, 2023

ARPEDIO Recognized in 2023 Account-Based Selling Technologies Landscape Report by Forrester ← Back to blog Copenhagen, Denmark. May 15, 2023. Prev Previous post ARPEDIO is Acknowledged in The Forrester Tech Tide : B2B Sales Technologies, Q1 2023 #1 Account-Based Selling Platform Powerful alone. Superior together.

Account Planning 52

Account Planning Innovation Stakeholders Government 52

Customer Think

MARCH 15, 2023

Without a coherent idea of what tools and strategies can boost your business’s growth in 2023, as well as ways to differentiate yourself from your competition, it’s easy […] As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. You need a clear plan for this, however.

Business Growth 72

Business Growth Customer Experience Digitalization Marketing 72

Apptivo

SEPTEMBER 7, 2023

As wе stеp into 2023, thе choicеs for mobilе CRM apps arе abundant, but making thе right sеlеction rеquirеs carеful considеration. In this blog, wе’ll guidе you through thе procеss of choosing thе right mobilе CRM app to mееt your spеcific businеss nееds. appeared first on Apptivo.

CRM 52

CRM Logistics Supply Chain Manufacturing 52

Customer Think

DECEMBER 30, 2023

Reflecting on 2023, it’s clear that the Customer Experience (CX) Landscape continues to undergo a profound Transformation. In my experience working with leading organizations at McorpCX, it’s clear that these shifts aren’t just trends…but are actively reshaping the foundations of how businesses interact with their customers.

Customer Experience 64

Customer Experience Organization 64

Customer Think

JANUARY 16, 2023

TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception. In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de.

B2B 72

B2B Marketing Digitalization 72

Hubspot Sales

APRIL 5, 2023

Explore different salary stats (as of 2023) that different sales positions provide and what skills these roles require. Check out this blog on how to improve your customer’s phone experiences. Understanding how leads are generated in 2023 can help you predict what your career in sales has in store this next year.

Software 120

Software Software Sales Meetings 120

Customer Think

OCTOBER 18, 2023

(This month’s Research Round-Up discusses two recent surveys that examine how marketers are using artificial intelligence in mid-2023. Source: Marketing AI Institute/Drift 2023 State of Marketing AI Report […]

Artificial Intelligence 69

Artificial Intelligence Marketing Digitalization 69

QYMATIX

DECEMBER 19, 2022

The year is coming to an end, and with that, we present you in this post our five most successful blog articles from 2022. ” With these five posts from our Predictive Sales Analytics blog, we ring in a restful and reflective holiday season and we also want to say THANK YOU. Stay healthy, and we will see you again in 2023!

Artificial Intelligence 52

Artificial Intelligence Sales Analytics e-Learning B2B 52

Customer Think

NOVEMBER 14, 2023

Source: “The CMO Survey” (Christine Moorman, 2023) (This month’s Research Round-Up is devoted entirely to the Fall 2023 edition of “The CMO Survey.” The findings of the Fall 2023 edition of “The CMO […]

B2B 53

B2B Marketing Digitalization 53

Agile CRM

DECEMBER 13, 2022

15 Best SEO Tools in 2023. You can use these tools to optimize your blog posts, social media, and other online channels to increase your visibility and reach potential customers. The team at 500apps has experience in every phase of the process from writing articles to creating blog posts to optimizing them for search engines.

Media 97

Media Internet Marketing Management 97

Customer Think

SEPTEMBER 16, 2023

The News Dreamforce 2023 has started. It is the first post-Covid physical Dreamforce. The event has more than 40,000 participants from all over the world, which is almost small, considering past events. As usual, Dreamforce was opened by a keynote that.

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Brooks Group

DECEMBER 14, 2022

When the out-of-office replies start rolling in, take a few moments and answer these five questions so your team can hit the ground running in 2023. Before you can optimize your sales funnel for 2023, you’ll need to get your salespeople on the same page. That makes right now the perfect time for managers to evaluate their sales funnel.

CRM 88

CRM Sales Sales Training Decision-making 88

Customer Think

OCTOBER 1, 2023

To thrive in 2023, it’s essential to identify and address the critical pitfalls that threaten your organization. In today’s rapidly evolving business landscape, companies face numerous challenges that can hinder growth and negatively impact long-term success. Customer Churn Losing customers is […]

Customer Success 72

Customer Success Organization Leadership 72

Customer Think

DECEMBER 21, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: The article was originally posted on Eglobalis by Ricardo Saltz Gulko: [link] During 2022 and December 2023, I read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The good […]

Customer Experience 58

Customer Experience Digitalization 58

Customer Think

APRIL 21, 2023

Welcome to the world of 2023, where customers have endless options and limited patience. In this fast-paced digital era, businesses constantly strive to provide a frictionless customer experience to stand out.

Customer Experience 59

Customer Experience Digitalization Marketing 59