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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

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The Future of Cashless Payments [+ How to Get Ready With Affordable Tools]

Hubspot Sales

In PwC's 2025 & Beyond: Navigating the Payments Matrix , PwC explored the ongoing transition from cash-based to cashless payment methods, the development of digital economies, and the impact of new payment trends. Global cashless payment volumes are set to increase by more than 80% from 2020 to 2025, and to almost triple by 2030.

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3 Predictions for What’s Next in Project Portfolio Management 

Planview

The pressure to evolve is mounting for the PMO, which needs to adapt to new digital strategies – and more strategic, product, or initiative portfolios – while bridging traditional practices. Teams must have a common language to facilitate connected work and break down silos and other barriers to communication.

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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

Now, the Fourth Industrial Revolution is taking shape, characterized by “a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”. trillion in value by 2025. For those in the manufacturing space, there are a few key trends to watch for: Advances in digital technology.

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Advancing AI Integration at UNIQA: A Future Focus

MDI Training

Advancing AI Integration at UNIQA: A Future Focus Iris Brachmeier , Group Chief People Officer of UNIQA Insurance Group AG since August 2023 and therefore responsible for international HR , provides insights into the company’s groundbreaking transformation up to 2025 in an interview with our colleague Melanie Holzner.

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5 key strategies to run successful remote sales teams

ACT

Did you know that by 2025, 80 percent of B2B sale s interactions between buyers and sellers are predicted to happen virtually? It’s difficult to find specialised remote sales professionals In conventional sales, you leverage both verbal and non-verbal communication to build trust with your prospects and close deals.

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We’re placing some bets on the future of customer experience

Zendesk

In fact, the future of customer experience is, in many ways, not so uncertain in the near term—much of what we can expect by 2025 is simply an extension of what’s happening today. Conversational communication will dominate. We communicate differently and sometimes more frequently. And this has changed everything.