Strategic Communications

JUNE 2, 2023

In this blog post, we’ll look at some of the best tips for getting the most out of generative AI for content marketing. This technology can be used to create a wide range of content including blog posts, social media captions, emails, and even product descriptions. What is Generative AI?

Marketing 52

Marketing Artificial Intelligence B2B e-Learning 52

Customer Think

APRIL 7, 2023

ChatGPT has ushered in a new era in terms of how customers will interact with brands, and it will fundamentally overhaul the entire customer experience, especially service and support interactions. Are customer service leaders prepared for how quickly consumer behavior is about to change?

Customer Experience 71

Customer Experience 71

Strategic Communications

JUNE 13, 2023

ChatGPT—a popular generative AI tool—is top-of-mind for everyone involved in marketing and content creation these days. Multiple Use Cases We’ve only experimented with ChatGPT a little bit at this point, but based on this early experience we’ve found some of the most useful applications in our work to be: Creating outlines.

B2B 52

B2B Communication Publishing Marketing 52

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. Simply put, ChatGPT is an AI-based virtual assistant, trained to handle a variety of questions and answer them in a natural and conversational way. The response was huge.

Artificial Intelligence 64

Artificial Intelligence B2B Advertising Publishing 64

Upland

OCTOBER 17, 2023

ChatGPT and dozens of other artificial intelligence (AI) products have made a big splash for AI a bit of a novelty recently, dominating the conversation around productivity and efficiency in the B2B world. Customer success leaders leverage chatbots to lighten workloads. Many writers use AI to spark ideas.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Red Star Kim

NOVEMBER 2, 2023

As an fan of Challenger sales (and the variant Insight Selling Insight selling – building on consultative selling models (kimtasso.com) I was delighted to see that one of the originators – Matthew Dixon – turned his focus to selling in professional services. Rainmaking best practice in professional services firms (Selling behaviours).

Client Relationships 130

Client Relationships CRM Financial Services Decision-making 130

Planview

AUGUST 7, 2023

This is part two in a series of blogs on decision making in the era of financial constraints. They responded with a limited release of Google Bard on March 21st, four months after the ChatGPT release. They were caught flat-footed by the release of ChatGPT and the threat to their business but were able to respond. Let’s dive in.

Decision-making 52

Decision-making Supply Chain Manufacturing Insurance 52

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! Advancing AI Integration at UNIQA: A Future Focus Do you prefer to listen to this article? We want to become the most attractive employer in our industry by 2025. To achieve this goal, we must also be able to offer the appropriate employee experience throughout the Group.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. Applications are releasing updates with AI functions built in.

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. Applications are releasing updates with AI functions built in.

CRM 52

CRM Customer Experience Software Software 52

Hubspot Sales

MAY 3, 2024

When Open AI’s ChatGPT first burst onto the scene in late 2022, as a writer, admittedly, I was a little nervous. Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. According to our State of AI Report , customer service professionals cite this as AI's biggest benefit.

Small Business 62

Small Business Media Co-Creation Publishing 62

SmartKarrot

MAY 2, 2023

“Your most unhappy customers are your greatest source of learning.” ” – Bill Gates These words, spoken by the great world leader highlight the importance of understanding customer sentiment, even when the sentiment is negative. And in such situations, you need a little help understanding exactly what they mean.

Artificial Intelligence 10

Artificial Intelligence Customer Success Decision-making Customer Experience 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

Remote Working 10

Remote Working Finance Artificial Intelligence Financial Services 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

Remote Working 10

Remote Working Finance Artificial Intelligence Financial Services 10

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

PandaDoc

OCTOBER 3, 2023

Key takeaways AI can enhance sales processes in many ways, from providing customer insights to automating tasks. Enhanced customer insights AI analyzes vast amounts of data and can derive valuable insights about customer preferences, behaviors, and pain points. AI tools complement such software through data-driven insights.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

DemandFarm

JULY 26, 2023

How AI is transforming Relationship Intelligence in Sales Today At the core of any sales deal are several relationships, between the customers and salespeople and also between team members of the sales team. Artificial intelligence utilizes AI algorithms to analyze customer interactions and behaviors.

Artificial Intelligence 40

Artificial Intelligence Sales Prioritization Construction 40

Account Management Skills

APRIL 3, 2023

So the question has changed over time, but ultimately, the output was always the same – how do we help our customers? But ultimately, what does it do for the customer, and for the client and their business? ” and that is usually along the lines of either automation and workflow inside, or talking to customers outside.

Co-Creation 52

Co-Creation Account Management Procurement Management 52

ACT

MARCH 21, 2023

The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. That, in turn, implies further struggles for the professional services industry. In this blog, we’ll delve deeper into the current professional services market and discuss a few noteworthy industry trends.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Account Management Skills

MAY 9, 2023

So we like to say that we blend the science of data driven content, strategy and psychology, with the art of creative copywriting, basically, to help brands get their words right, every step of the customer journey and essentially grow revenue. Konrad, big warm welcome. Konrad 00:18 Thank you. So thanks for having me Jenny.

Value Proposition 52

Value Proposition Internet Co-Creation Account Management 52

Strategic Communications

OCTOBER 3, 2023

When it comes to AI, the generative variety (like ChatGPT) is by far the leading trend impacting marketing. One of the newest ones is what Gartner refers to as catalytic marketing, which has a role in driving customers’ commercial behaviors, such as brand commitment or paying a premium. AI is clearly top of mind for marketers.

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

Account Management Skills

FEBRUARY 20, 2023

Welcome to Episode 81. This episode is for you if you’re looking for inspiration on how to enhance your clients’ experience and lead them into the future. Katherine Strachan is the founder of CopyHouse , an award winning B2B content marketing agency for fast growing FinTech and Tech brands. She pops up all over my LinkedIn feed.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

PandaDoc

MARCH 6, 2024

PandaDoc PandaDoc is an AI-enabled automation software that streamlines your entire document workflow end-to-end — it’s mainly known for its ability to collect legally valid e-signatures, customize and manage documents, and get analytics based on the interactions customers had with your documents.

e-Learning 97

e-Learning Artificial Intelligence Media Government 97

SalesGlobe

SEPTEMBER 13, 2023

and tools like ChatGPT are just everywhere. AI and What It Means for Sales Arvind Malhotra Being early in that in a prompt engineering, I always tell everybody learn to be a prompt engineer. It’s an and prompt. Engineering is about asking the right question. How long have you talked about that? In this case, Ask the right questions.

Sales 52

Sales Decision-making Internet Emotional Intelligence 52