Zendesk

NOVEMBER 1, 2023

Zendesk’s Paulette Chafe , head of customer insights and thought leadership, has kept a close eye on these trends. She sat down to explore these issues with Conversations with Zendesk host Nicole Saunders, where they dove into the in-depth research that led to Zendesk’s IT leaders report.

Manufacturing 75

Manufacturing Leadership Customer Experience 75

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. and one of the powerhouses of Customer Experience.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. However, for both leaders and employees, it can also reduce mundane tasks and allow people to focus on more fulfilling and creative work.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Red Star Kim

SEPTEMBER 29, 2023

Professional Services Sector trends Richard Chaplin reported on the highlights of the Summer 2023 Quarterly Sector Trends Tracker of CEOs and C-Suite members at mainly mid-sized firms which has been running for 12 years. Experience in stakeholder management and funding is also desirable.

Meetings 130

Meetings Government Management Finance 130

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Strategic Communications

JUNE 13, 2023

Multiple Use Cases We’ve only experimented with ChatGPT a little bit at this point, but based on this early experience we’ve found some of the most useful applications in our work to be: Creating outlines. For evergreen topics though, like managing employees, providing good customer service, etc., Editing content.

B2B 52

B2B Publishing Communication Marketing 52

MDI Training

JUNE 26, 2023

Sustainable leadership is therefore not only a financial advantage for companies but also an attractive factor for applicants and employees. LinkedIn Jana Wölfl Marketing Assistant Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

Digital Transformation 98

Digital Transformation Leadership Transportation Digitalization 98

Red Star Kim

JANUARY 16, 2023

34% Employee turnover. Client Experience (CX) and thought leadership remain top business development priorities. Priority activities were ranked as follows: Making improvements to client service/experience. Many more firms expect to report publicly on this during 2023. 43% Lack of skills and talent. 43% Fee pressures.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Mike Kunkle

AUGUST 8, 2023

Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. The right KPIs are contextual to the business and the current strategic objectives, but from a growth perspective it can be helpful to track: Raw sales productivity: revenue per rep, possibly a rolling X-month report.

Sales 188

Sales Prioritization Innovation Leadership 188

Hubspot Sales

OCTOBER 11, 2019

So when you experience slow business, remember that slow and steady wins the race. How can you grow better and experience deliberate growth? Every rep experiences ebbs and flows in their pipeline. For example, holidays or seasonal trends could cause your reps to close fewer deals. Read industry blogs.

Brainstorming 125

Brainstorming CRM Media Decision-making 125

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

MDI Training

MARCH 10, 2021

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer.

Leadership 98

Leadership Digital Transformation Innovation Digitalization 98

MDI Training

AUGUST 17, 2023

Promoting Cohesion and Retaining Talent: Leadership in Focus In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. Gallup’s “State of the Global Workplace” report highlights the urgency of this problem. What is the reason for this? Leadership!

Leadership 52

Leadership Digital Transformation Digitalization Artificial Intelligence 52

Red Star Kim

JUNE 15, 2023

Evaluate a company in minutes with information on its financials, transaction history and employees. Our Product | Beauhurst Crunchbase – High growth startups and industry trends Find Next Investment – Crunchbase DataGardener – All companies in the UK (from Companies House). 800,000 global company profiles and 15,000 reports.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Brooks Group

MARCH 6, 2023

This includes providing comprehensive reports on surveys addressing client concerns, leading to improved overall client satisfaction. They have experience in leading business development and identifying and promoting company assets to help sell products. They should also screen potential candidates for previous mentorship experiences.

Sales Management 52

Sales Management Management Suppliers Sales 52

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. Together with other L&D consultants, Melanie contributed to our MDI whitepaper and shared her experiences with Boehringer Ingelheim and Mondi.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

APRIL 28, 2021

This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report. A report from Microsoft found that 86 percent of customers expect a self-service option.

Customer Experience 98

Customer Experience Communication 98

Hubspot Sales

JUNE 6, 2022

Find your buyer on the network, and check out each of the following areas of their profile: Experience at their current job: Most people list primary job duties or major projects they’ve worked on. Experience at their former jobs : Customize your messaging based on their career history. Various Blogs. Crunchbase.

Sales 127

Sales Publishing Decision-making Media 127

Red Star Kim

OCTOBER 18, 2022

Experiment with ideas (where she refers to Seth Godin’s book “ Poke the Box” ). A further trend is co-creating, collaborative or open innovation and she explores the ideas of several others here including the idea of crowd storming (where the online space is used for mass brainstorming, problem-solving and innovation).

Organization 130

Organization Innovation Leadership Management 130

Apptivo

APRIL 21, 2021

To accommodate the changing business ecosystem, the Apptivo CRM and Project Management combined Software has advanced with the changing trends for a better user experience, easy tracking of milestones, and timely delivery of services. Dashboards and Reports. Streamlined Project Management.

Management 97

Management Artificial Intelligence CRM Software 97

MDI Training

JUNE 28, 2023

In line with the last blog post on our MDI website “ Inner Development Goals For a Better Leadership World “, this time we dedicate ourselves to the megatrend topic of individualization and the connection with the Inner Development Goals (IDGs) towards sustainable leadership. These megatrends are the central trends of our time.

Leadership 52

Leadership Digital Transformation e-Learning Digitalization 52

Zendesk

AUGUST 4, 2021

According to CX Trends, more than half of surveyed customers said they would switch to a competitor after just one bad customer service experience. Without dedicated roles, specialized tools, and strategic reporting, bad CX can put startups in a bad position among competitors. The golden rule of customer service?

Software 98

Software Software Decision-making Investors 98

Insightly

JANUARY 10, 2024

This report, titled The Future of Martech 2024 , represents the opinions of the 310 marketing professionals responding to the survey who represent companies with fewer than 500 employees. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. Not all of them.

Finance 52

Finance CRM Acquisition Decision-making 52

ACT

APRIL 11, 2023

Invest in high-quality content According to a recent report, 71 percent of B2B marketers believe content marketing became more important to their organisation in the last year. Seventy percent of B2C marketers report the same. For instance, you can create an infographic using key data and findings from an industry report.

Marketing 52

Marketing Small Business Supply Chain Publishing 52

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales.

Media 52

Media Onboarding Advertising Customer Experience 52

Red Star Kim

MAY 11, 2023

Consultancy KPMG publishes an annual report into the effects of customer experience on brands using its six pillars – see Client Experience Management CEM Two research reports (kimtasso.com). Oliver developed the Expectation-Confirmation Theory to accommodate the customer’s post-purchase rationalisation.

Management 130

Management Co-Creation Publishing Leadership 130

Apptivo

JULY 25, 2023

In this blog, we will provide you with a comprehensive guide on how to handle customer complaints like a pro. These tried-and-true tactics will assist in navigating the complex chore of complaint resolution and improve the overall customer experience, from active listening to providing efficient solutions and follow up.

Retail 52

Retail Customer Experience Decision-making Profitability 52

Apptivo

AUGUST 25, 2023

This blog tries to shed light on these important issues. Similarly, a CRM system helps the shop owner remember their customer’s preferences, making it possible to offer personalized experiences. Businesses can personalize their engagements and services with this unique information, raising the client experience to new heights.

Small Business 52

Small Business CRM Retail Sales 52

Mike Kunkle

JULY 2, 2022

According to Paul Krajewski’s blog , where he tracks the profession, there were 15,000 LinkedIn users with “sales enablement” in their job title, as of June 17, 2022. Concerning Trends in Enablement (or That Affect It). At a high level, the current state of sales enablement commonly includes: Sales messaging.

Sales 130

Sales Sales Training Leadership Decision-making 130

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Agile CRM

DECEMBER 23, 2022

Employing LMS systems that are more advanced and sophisticated and that can give each student a personalized learning experience has grown in popularity in recent years. Students may choose the learning experience that most closely matches their needs and interests thanks to this. a reminder about user experience and customer support.

Management 52

Management e-Learning Artificial Intelligence CRM 52

Apptivo

APRIL 13, 2021

When it comes to a contact center, reporting the performance of your employees and predicting customer demands is a stressful task. FCR directly tells you the performance or the ability of your employees to resolve tasks On the first contact with the customers. Firstly, you need to refrain from overstaffing in your call center.

Prioritization 69

Prioritization Management Organization 69

Brooks Group

MARCH 28, 2024

If you only engage with lower-level employees, you may get bogged down discussing product features, technical requirements, etc. Tactical or logistical decisions are made daily by frontline employees. In this research report, Best Practices of High-Performing Sales Teams, we share what the best sales teams do differently.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Planview

APRIL 29, 2019

If you are reading this blog, you know that ideation and engaging the power of the crowd is at the heart of any innovation program. Through the research, we examine innovation program performance, identify market trends, and share best practices that drive innovation maturity and business impact. Employee Engagement. What’s new?

Innovation 40

Innovation Management Marketing Software 40

Agile CRM

DECEMBER 27, 2022

Additionally, companies should keep an eye out for emerging technologies and trends that could help improve their website performance and increase their website analytics capabilities. This includes improving the user experience, optimizing pages for search engines, and more. Source: Transparency Market Research. Tweets by CrazyEgg.

Software 52

Software Software Digitalization Decision-making 52