Remove key-influences-on-sales-motivation
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Elevating Sales Performance: 6 Simple Tweaks for Big Impact

Mike Kunkle

Introduction I’ve published newsletters and blog posts recently about overhauls and full-fledged transformations, but today, I want to talk about some minor tweaks that can deliver significant improvements in sales force performance. Read more here: How Buyer Centric is your Sales Organization?

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Building and optimizing your diverse, multifunctional “Dream Team”

Strategic Account Management Association

Leadership and social influence. Social influence is at the core of where our culture is going, so building the capability to show up that way and to lead that way is going to be incredibly important. 3: Understand what motivates people. 3: Understand what motivates people. We have to build resiliency. Yelp counts.)

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Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

Taking time to learn about fee-earners – their work, their clients, their priorities, their motivations – is the starting point. That’s the nature of the often long and protracted sales cycles in professional services. Time for informal, social engagement – so important for getting to know people – has reduced.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. The terms (e.g. one-to-one or group, confidentiality, payment etc) under which each is conducted may be different.

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What is Buying Intent?

Upland

It encompasses the motivation, need, and desire behind any activity. Not only does it help with sales enablement, but it also helps craft better buyer journeys. It encompasses the emotional and rational factors that influence their decision-making, culminating in either a purchase or an abandonment of the buying process.

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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Bill Quiseng is a well-known influencer in the customer service space.

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Why are questions so important? (Questioning skills)

Red Star Kim

Calibrated questions – These are open-ended questions (typically starting with “how” or “what”) which are designed to keep a conversation flowing by extracting information, uncovering motivations and introducing new perspectives. The purpose of your enterprise, its motivating aspiration. See the section below on negotiation.