Arpedio

MARCH 5, 2024

In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced. Account management isn’t merely about maintaining existing relationships; it’s a proactive approach to understanding and fulfilling client needs.

Account Management 52

Account Management Management Client Relationships Prioritization 52

QYMATIX

MARCH 12, 2024

According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence. This article will look at AI-based customer and buying decision analysis. from an inventory management or ERP system).

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Red Star Kim

NOVEMBER 2, 2023

As an fan of Challenger sales (and the variant Insight Selling Insight selling – building on consultative selling models (kimtasso.com) I was delighted to see that one of the originators – Matthew Dixon – turned his focus to selling in professional services. Rainmaking best practice in professional services firms (Selling behaviours).

Client Relationships 130

Client Relationships CRM Financial Services Decision-making 130

Insightly

NOVEMBER 3, 2021

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. More specifically, these two teams are at the very center of your organization’s efforts to drive adoption, retention, and ultimately, customer loyalty.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Proactive Issue Resolution: Metrics act as an early warning system.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Brooks Group

APRIL 9, 2024

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Arpedio

JANUARY 3, 2024

When it comes to customer acquisition and growth , businesses have two primary sales strategies at their disposal: inbound sales and outbound sales. Inbound sales involves drawing potential customers in through targeted marketing campaigns and personalized interactions, with a focus on building long-term relationships.

Acquisition 52

Acquisition Sales Media Decision-making 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. All you want is to attract more people who might be interested in your product or service. High-ticket vs. low-ticket customers. And you aren’t alone.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

Management 52

Management Customer Experience Communication 52

Arpedio

MARCH 6, 2024

Account management serves as the backbone of successful businesses, playing a pivotal role in fostering lasting relationships with clients or customers. In this blog post, we’ll delve into the intricacies of account management and explore key techniques for mastering this essential aspect of business operations.

Account Management 52

Account Management Management Prioritization Client Relationships 52

QYMATIX

MARCH 12, 2024

According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence. This article will look at AI-based customer and buying decision analysis. from an inventory management or ERP system).

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Mike Kunkle

AUGUST 30, 2023

And we can garner support across functions to better support the sales force, as they support their buyers and customers. We need to be proactive in identifying and addressing sales challenges, and they need to be willing to challenge the status quo. sales productivity, and customer satisfaction.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Apptivo

MAY 8, 2021

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?

Customer Success 95

Customer Success Onboarding Customer Experience Management 95

Planview

JANUARY 17, 2024

However, despite the significant advancements brought about by Agile, there’s no denying that certain challenges continue to be at the forefront of ensuring optimal efficiency within tech teams, particularly in the financial services industry. Protect sensitive customer information and adhere to data protection regulations.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Agile CRM

FEBRUARY 11, 2021

Customer relationships are at the heart of every business. It doesn’t matter what size or type of company you own, there is no substitute to creating lasting and strong customer relationships. It is no longer about making a sale because long gone are the days when customers obliged to simple product advertisements and sales catalogs.

CRM 98

CRM Decision-making Digitalization Profitability 98

Planview

MARCH 29, 2023

According to TSIA’s 2023 Professional Services Benchmark , services account for 25% of overall B2B tech revenue, on average. Professional services (I.e., Professional Services Automation (PSA) is a comprehensive platform to help automate all phases of professional services (PS) projects.

Finance 52

Finance Profitability B2B Software 52

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. Sector marketing – We know that sector marketing and developing niches is a successful strategy in professional services. This can then form the basis of targeting exercises based on those clients in the most desirable segments.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

SEPTEMBER 29, 2023

Differentiation is a critical aspect of professional services marketing and is no different in personal brands. A key consideration is the value a brand delivers to its customers or clients. What do you think is most important for a M&BD assistant? How do you stand out from your peers?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Hubspot Sales

MAY 26, 2023

You have to meet them where they are, or put yourself out there to whoever will see and value your services. Building meaningful relationships in real estate is vital to converting them into loyal customers. You have to be proactive, build relationships and stay ahead of the competition. Define your target market.

Marketing 77

Marketing Advertising Media Software 77

Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative. According to Zeke Silva, Sr.

Customer Success 98

Customer Success Communication Meetings Customer Experience 98

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

Customer Think

APRIL 22, 2021

Proactive Customer Service For so many years, customer service was reactive. 10 Unique Use Cases for Speech Analytics For those of you who use speech analytics and want to expand the ROI for them, this is for you. They are a unique tool that has become more and more accessible and less expensive.

98

98

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. We explored the fundamentals of relationships, managing inbound calls and planning outbound calls.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

FEBRUARY 15, 2024

In this blog post, we delve into the dynamic realm of sales strategy by exploring the concept of Mobilizers and the renowned Challenger Sales methodology. Unlike traditional decision-makers, Mobilizers are proactive, forward-thinking, and adept at navigating complex organizational landscapes.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In How can SaaS startups ensure they’re building a customer-focused organization – and why should they?

Software 98

Software Software Decision-making Investors 98

Jermaine Edwards

MARCH 17, 2020

How do you know what to do at the different stages in your customer relationships? This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle?

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 52

Remote Working Prioritization Communication Stakeholders 52

Hubspot Sales

NOVEMBER 8, 2023

In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. When service managers take on the role of a mentor and coach, they empower their team members to develop their skills and knowledge independently. Best Practices for Sales Managers 1. Lay a robust foundation.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

Agile CRM

MARCH 9, 2022

More sales may be generated by reaching out to prospective leads, and customer lifetime value can be increased by capitalizing on up-selling and cross-selling possibilities, among other things. Retain customers. Enhance customer service. Obtain customer feedback. Keep track of crucial metrics. Click-to-call.

Software 52

Software Software CRM Internet 52

Arpedio

FEBRUARY 15, 2024

Enter pre-sales—a fundamental aspect of the customer journey that often goes overlooked but holds immense potential for businesses aiming to drive conversions and foster customer loyalty. It encompasses a series of crucial interactions and engagements that occur before a potential customer decides to make a purchase.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

Apptivo

SEPTEMBER 20, 2023

What is a Field Service App? What Prompts a Field Service Enterprise to Opt for a Mobile App? What field service management app can do for your business? Guidelines for Selecting the Optimal Field Service App That Benefits You 5. Understanding the basics of field service management software is essential.

Telecommunications 52

Telecommunications Construction Decision-making Software 52