Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

The Congruity Group

APRIL 20, 2023

The importance of falling in love with your customer rather than your product With over 5.7 Many have personal reasons for diving deep into the question of “What is my why?” Many have personal reasons for diving deep into the question of “What is my why?” Fall in love with your customer, not your product.

Facilitation 52

Facilitation Publishing Innovation Organization 52

Hubspot Sales

JUNE 6, 2022

LinkedIn has become a staple of prospect research — it has a case for being the most centralized, effective platform for gathering valuable information on potential customers. Experience at their former jobs : Customize your messaging based on their career history. Either way, that deal is probably going nowhere.

Sales 128

Sales Publishing Decision-making Media 128

Showpad

JANUARY 8, 2021

For some organizations this wasn’t really new, apart from the fact that it was the only way to interact with prospects and customers. And most of us are realistic enough to see that there is no way back to what was perceived to be “normal” about a year ago. What almost nobody expected, happened: it worked.

Virtual Selling 144

Virtual Selling Finance Digitalization Digital Transformation 144

Farland Group

JULY 1, 2021

My colleague Anne Taylor wrote a blog around collaboration and ultimately, how everyone defines it differently. However, if you take that whiteboarding exercise and conference room out of the equation, what are you left with? I wanted to share my take on collaboration and why it has evolved since pre-pandemic times.

Brainstorming 40

Brainstorming Meetings 40

MDI Training

NOVEMBER 14, 2023

Read this blog post to see the results. “What can humans do better? Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Geehan Group

MAY 31, 2016

In the B2B World, 80% of your revenue comes from 20% of your customers. The reality is that losing just 5% of those customers could potentially sink your organization. So in this age of big data and rapidly evolving technology, what are the best ways to retain and ultimately grow those customers? Educate, Don't Sell.

B2B 52

B2B Innovation Communication Marketing 52

Geehan Group

AUGUST 28, 2015

If you're considering a Customer Advisory Board (CAB) for your organization, but fea r r ecruiting customers may be an overwhelming, nearly impossible task, please read on. "Our customers will think we just want to sell to them." Have you had these worries about recruiting? " Fear not.

Innovation 52

Innovation Meetings Organization Marketing 52

Showpad

JULY 7, 2020

Welcome to the second post of this blog series for executives. . Think about the selling potential of customer service and success teams, and think about the growing number of online shops, product and checkout pages also in the B2B space. Did sales enablement success factors change during COVID-19? .

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

The Congruity Group

APRIL 20, 2023

Test this within your own company by asking a cross-section of employees and leaders to read the same customer story and then tell you what the customer’s challenges were. The C-suite will focus on what it means for their department’s operations. We hear through our paradigms.

Co-Creation 52

Co-Creation Retail Customer Experience Innovation 52

Agile CRM

JANUARY 14, 2021

Customer relationship management (CRM) and marketing automation has evolved over the years with each change or tweaks refining the systems for the better. Marketing automation begins with raw leads leading up to qualified well understood leads, which are then passed on to the sales team to customize the sales experience.

CRM 52

CRM Marketing Small Business Software 52

Yesler

OCTOBER 23, 2019

If you buy something you love, what do you do? Living in the B2B customer advocacy world, specifically for technology companies, advocacy has a more complicated dimension because of the considered way that businesses approach investments in new technologies. You tell someone. It has the same crispy taste without the deep-fried fat!”

Decision-making 64

Decision-making Stakeholders Customer Experience Account Management 64

Hubspot Sales

MAY 1, 2018

Regular readers of the HubSpot Sales Blog know they should "Always Be Helping." When a prospect has a challenge or goal you can help with, you know what to do -- you take them through your sales process. What should you do in these scenarios? Figuring out what's accurate and trustworthy is hard too. Regards, [Your name].

Sales 107

Sales Marketing Organization Communication 107

Geehan Group

AUGUST 17, 2016

The 6sense math is paying off for its customers. Shortly after a first round of funding in 2014, the company reported that one of its customers closed $300 million in new business as a result of the 6sense method.2 " (and their Customer Success team is still forming!) …And lots of behavioral, intent-related data."1.

Investors 52

Investors B2B Innovation Decision-making 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy. Peter Armaly.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

ClearPoint Strategy

APRIL 20, 2021

Table Of Contents: What is Sustainability? What is Sustainability? Happy Earth Day! A day dedicated to educating the public about the environment, Earth Day is a worldwide holiday that we’ve celebrated for over 50 years. This year, we were curious – how are cities around the country working to do the same? Washington, DC. Conclusion.

Energy and Utilities 52

Energy and Utilities Transportation Government Meetings 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Customer Experience 80

Customer Experience Publishing Artificial Intelligence Leadership 80

SalesGlobe

AUGUST 25, 2022

But now that you’ve done the acquisition, what’s next right? And that’s what we’re going to talk to our expert about today. He is president and founder of calmly consulting, where he does advisory consulting for due diligence for m&a in the PE space. Slowed down just a bit. Michelle Seger.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Aaron Levie. Alexander Theuma. Asia Orangio.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

AUGUST 11, 2022

What is automation? Digital transformation continues to introduce innovative solutions to level up your business and automation can free up your time to focus on what’s new. Automating your email responses can help increase customer engagement , build loyalty, and increase sales. Like what you are reading?

Media 10

Media Decision-making Customer Success Digital Transformation 10

SBI

NOVEMBER 4, 2019

MINNEAPOLIS, MN (November 4, 2019) – Gartner, the world’s leading research and advisory company, named Modus to its Market Guide for Sales Engagement Platforms. Gartner Names Modus in its List of Top Sales Engagement Platforms. Modus is among 11 vendors to be named in this industry list. This is where Modus thrives. About Modus, Inc.

Account Planning 20

Account Planning Sales Acquisition Software 20

SBI

SEPTEMBER 10, 2019

As a result, customers gain a highly actionable 360-degree view of contacts, companies, and opportunities to target and convert. The company will continue to support both ZoomInfo and DiscoverOrg solutions for existing customers, and will offer an upgrade path to any of three subscription packages available for the new platform.

B2B 27

B2B Innovation Marketing Account Planning 27

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Doug Winter, Seismic co-founder and CEO.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20