Blue Canyon Partners

DECEMBER 4, 2020

These changes impact B2B suppliers in two different ways: On one hand , some disruptions enable unexpected and unwelcomed competitors to enter a market with aggressively priced offers. When players find a way to exploit an inefficiency in the market they can change how a customer’s problem is solved or need is met. Place Your Bets.

Management 52

Management Suppliers Supply Chain B2B 52

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

FEBRUARY 3, 2022

Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Development and maintenance of all onboarding material for new clients to WTP assistance services.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Gather feedback from other departments (Sales, Client Services, Product, etc.)

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Assist with critical requests or issue escalations as needed.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

JUNE 30, 2021

Director, Customer Success Location: Salt Lake City, UT, US Organization: PointClickCare As a Sr. Collaborating with Sales and Marketing teams to drive growth. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Work with Sales and Marketing to help show the value of the product offering.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. Evaluate, optimize current and recommend new strategies to grow client business. Develop and advise on best practices in change management, and identify opportunities for continuous improvement.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients. Provide mentoring to your team members as needed.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

APRIL 20, 2021

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Set the strategic plan for the Customer Success and Implementation organization and guide process improvements, reporting, and KPIs; monitor and report upon progress and performance.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Strong verbal and written communication skills.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Caroline Andreola.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Manager Tips

APRIL 26, 2021

Earning potential Key account managers earn significantly above the national average of major markets. Hard work Key account managers are responsible for the most important clients a company has. As a key account manager, you lead the relationship between your organization and your most important clients.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MAY 9, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Monitor client KPIs and targets to ensure success.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

Brooks Group

JANUARY 2, 2024

Sales Training Need: Sales Process Great salespeople follow a consistent sales process , know how to best approach your market, and provide a consistent buyer experience. Sales leaders and managers should not only seek individuals who can hit targets but those who can forge meaningful, lasting relationships with clients.

Sales Training 91

Sales Training Decision-making Sales Communication 91

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

Flevy

MARCH 30, 2024

It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others. Despite the criticisms of its validity and effectiveness as a predictor of organizational growth, NPS is widely used by organizations to assess customer satisfaction thereby improving services.

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52

Blue Canyon Partners

OCTOBER 13, 2020

You may find new ways to serve your customers, target new markets, or change how you do business. In our experience, exploring innovation opportunities can be organized into three separate tracks. Companies have an opportunity to leapfrog competitors in their core market by developing next level technologies.

Innovation 52

Innovation Energy and Utilities Manufacturing Brainstorming 52

Blue Canyon Partners

OCTOBER 13, 2020

You may find new ways to serve your customers, target new markets, or change how you do business. In our experience, exploring innovation opportunities can be organized into three separate tracks. Companies have an opportunity to leapfrog competitors in their core market by developing next level technologies.

Innovation 52

Innovation Energy and Utilities Manufacturing Brainstorming 52

Agile CRM

DECEMBER 14, 2022

The market for business phone systems has evolved significantly over the years. However, with the advent of new technologies, such as VoIP (Voice over Internet Protocol), the market for business phone systems has shifted towards more flexible and scalable solutions. Advantages of Business Phone Systems. Multi-tier Menus.

CRM 52

CRM Software Software Communication 52

Arpedio

AUGUST 24, 2022

Think of it like this: a marketing strategy that sales, marketing and account management professionals use in order to maintain marketing efforts to their existing clients. This will help you stay organized and thus get a better understanding of how to prioritize your tasks and increase efficiency.

Account Planning 52

Account Planning Account Development Management Account Management 52

Nutshell

OCTOBER 19, 2020

B2B marketers rely on SEO , or search engine optimization, to generate high quality leads at very low cost through organic search. Hung Nguyen, Content Marketing Manager of Smallpdf. Chryssa Rich, Director of Marketing at Primary Health Medical Group. Liam Quinn, Head of Marketing at Reach interactive. INTEGRATION.

Publishing 133

Publishing B2B Small Business Manufacturing 133

Arpedio

JANUARY 11, 2023

In fact, it’s particularly important for B2B organizations, as a lot of their success rests on the quality of their account management. Now that you have your key account partners established, the next step is to develop valuable relationships that will last. And this is where account management comes in.

Account Management 52

Account Management Management Key Account Management B2B 52