Arpedio

MARCH 6, 2024

At its core, account management involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction. Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Arpedio

FEBRUARY 20, 2024

KAMs serve as strategic advisors, fostering open communication, providing expert guidance, and demonstrating a commitment to the customer’s success. Strategic Planning: KAMs develop comprehensive account plans that outline strategic objectives, goals, and action steps for each key account.

Key Account Management 40

Key Account Management Account Management Management Strategic Thinking 40

Zendesk

NOVEMBER 11, 2021

Sales operations refers to any tool, plan, or training your company uses to enable its sales staff to deliver their best work. It may seem like a vague term, but having a clear sales operations plan can greatly increase the success of your sales team. Sales ops provides a systemic approach to sales.

Software 52

Software Software Sales Communication 52

Arpedio

DECEMBER 15, 2023

This involves identifying their needs, communicating effectively, and providing value through customized solutions. Effective account managers are skilled at communication, problem-solving, and strategic planning, and they must be able to manage multiple clients and priorities simultaneously.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Account Manager Tips

AUGUST 14, 2022

Sales Find the course that's right for you How to identify your skill gaps Define success What goals do you need to achieve? Related courses: Framing Your Communication to Inspire and Convince. Discover how to get management's support and inspire your team by communicating effectively. Strategic Account Management.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Arpedio

JUNE 9, 2022

Setting Sales Goals - and reaching them! ? We dived a little deeper into best practices on setting sales goals and how to be successful with key account management and account-based selling. Sales orgs may try to do everything at once and instead of reaching their goals, they end up slowing sales velocity instead.

Key Account Management 52

Key Account Management Account Management Sales B2B 52

Nutshell

JUNE 12, 2020

Promoting a sales manager internally is tricky, but hiring an outsider might be even trickier. Current sales reps can make great candidates for open positions within the company. You need both effective managers and great sales reps for a team—and your company—to reach its goals. Myths about promoting sales reps to managers.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

MDI Training

NOVEMBER 14, 2023

Automation of recurring tasks can also create more time for strategic thinking. Complex interpersonal communication Interpreting body language, non-verbal communication, and subtle signs is a human strength. Implementing strategies AI can assist in project and resource management. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

ProlifIQ

JUNE 21, 2023

Strategic accounts are not just any customers; they are the key customers that hold significant value and have the potential to contribute substantially to the company’s growth and revenue. A strategic account development plan serves as a roadmap for nurturing and growing these important accounts. We touch on this more below.

Account Management 52

Account Management Management Account Planning Stakeholders 52

ACT

AUGUST 4, 2023

But to build a successful business , you must outline a concrete sales pipeline that qualifies, nurtures, and converts leads. A robust customer relationship management (CRM) platform can give your sales team a detailed overview of each prospect and customer. Email marketing can come in handy here. A CRM solution like Act!

Insurance 52

Insurance Small Business Investors Finance 52

SmartKarrot

MAY 12, 2023

Strategic Thinking and Planning One of the most important skills for a Key Account Manager is the ability to think and plan strategically. To develop strategic thinking skills, Key Account Managers should regularly analyze industry trends, customer insights , and competitive landscapes.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

MARCH 21, 2022

As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customers’ sales, marketing, and operational leadership. into their sales/marketing stack. Communicating measurable value and proactively identify development needs at the customers.

Customer Success 19

Customer Success Onboarding Stakeholders Strategic Thinking 19

SBI

JULY 1, 2020

5 Ways to Uncover Strategic Account Revenue. Now, with the economic uncertainties of 2020, sales teams of all sizes are desperate for a more strategic approach to building dependable and ongoing opportunities to optimize customer revenue in their most strategic accounts. Collaborate Beyond Sales.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Communicating measurable value and proactively identify development needs at our customers.

Customer Success 19

Customer Success Finance Strategic Thinking Facilitation 19

SmartKarrot

AUGUST 22, 2022

Develop, test and iterate on customer engagement strategies in collaboration with your partners in sales, engineering, and product management to proactively ensure overall customer health. Be a customer advocate, providing feedback to sales, marketing, engineering, and product organizations. Apply here: [link].

Customer Success 19

Customer Success Profitability Account Management Strategic Thinking 19

PandaDoc

DECEMBER 12, 2018

If you’re in sales, sending cold emails is a part of your life. Whether you’re a sales rep following up on cold leads, a freelancer trying to connect with new clients or a sales manager thinking holistically about your lead generation approach: creating cold emails that convert is essential. Set up a meeting.

Decision-making 61

Decision-making Software Software Meetings 61

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Communicating measurable value and proactively identify development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers.

Customer Success 19

Customer Success Procurement Account Management Digitalization 19

Hubspot Sales

NOVEMBER 21, 2017

The Sales Acceleration Formula. The author’s incredible use of real blue-chip and no-name company stories effectively communicates his point.”. Think your problems are hard? 16) “ Predictable Revenue: Turn Your Business Into a Sales Machine with the $100 Million Best Practices of Salesforce.com ” by Aaron Ross.

Decision-making 111

Decision-making Leadership Investors Profitability 111

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. Proficiency in time and project management, along with strategic thinking, is crucial.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

Liston Witherill

MARCH 17, 2021

I was doing production only serving to sabotage our capacity, because it took me away from my strengths, strategic thinking, creativity, sales, marketing, and put me in a role I underperformed in. Now I focus on high end strategic engagements, making courses and content and running growth a gold front.

Manufacturing 40

Manufacturing Profitability Marketing Strategic Thinking 40

Account Management Skills

JUNE 15, 2021

?. This week I invited my good friend, Ceylan Boyce to talk to us about strategic thinking and getting brief writing right. Listen, I think I’m a naturally curious person, which was one of the characteristics that kind of made me interested in strategy. This is about a skill in communication. where briefs go wrong.

Account Management 52

Account Management Management Advertising Healthcare 52

Red Star Kim

JUNE 7, 2023

I was delighted to return to Dublin to lead an in person training workshop for PM Forum Ireland on “ Being more strategic” with delegates from law, accountancy and consultancy firms. We considered strategic thinking, business strategy and marketing and business development strategy.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

DemandFarm

APRIL 26, 2023

They must also collaborate with marketing, sales, and product development teams to ensure that their clients receive the best possible service and support. They must be able to communicate effectively with different stakeholders and adapt to the client’s changing needs and expectations.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. The Account Managers ’ are also tasked to partner with the company’s sales reps to follow up on sales. Like what you are reading? Sign up for our newsletter. contact-form-7].

Account Management 10

Account Management Management Negotiation Stakeholders 10

Zendesk

JANUARY 24, 2022

But before they can even get to that point, they need to make their biggest sale ever: themselves. When you’re applying for a sales job, you’re essentially selling your value to a hiring manager. The hiring process is almost like a “sales funnel” if you think about the application stage through the onboarding stage.

Sales 98

Sales Acquisition Sales Management Leadership 98

SmartKarrot

JUNE 11, 2021

You will also learn how to manage time effectively, deal with customer discontent, NPS for customer success, and communication management. Customer Success Master class Level 1 is one that covers the fundamentals like strategic thinking, customer engagement and more. For course details, click here.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

Liston Witherill

APRIL 16, 2021

And mindfulness will improve your sales conversations. A sales conversation is one of the most high-stakes conversations you're likely to have. Now think about it in the context of sales conversations. Sales conversations are rife with emotion because they have real consequences. Here's why.

Sales 52

Sales Meetings CRM Strategic Thinking 52

SmartKarrot

JULY 1, 2020

The starting point of any given customer success company should delve into a couple of terms like product knowledge, Task orientation, Strategic thinking, Domain Knowledge, etc. Of course the Communication. It is more than obvious that a massive part of enterprise customer success has to do with a perfect blend of communication.

Customer Success 10

Customer Success Innovation Strategic Thinking Communication 10

SmartKarrot

MAY 29, 2020

When it comes to the roles and responsibilities of an account manager, it is to foster the customer relationships, interact with the marketing and sales team to prepare sales pitches, establish innovative marketing strategies as well as media proposals. The account manager also handles customer communications and write custom reports.

Account Management 10

Account Management Management Healthcare Negotiation 10

SmartKarrot

MAY 24, 2022

Gain a deep understanding of the client’s business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve the client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map.

Customer Success 3

Customer Success Strategic Thinking Advertising Stakeholders 3

SmartKarrot

APRIL 11, 2022

Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Role: Strategic Customer Success Director. As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on strategical level with decision-makers.

Customer Success 3

Customer Success Onboarding Client Onboarding Strategic Thinking 3

Account Manager Tips

APRIL 26, 2021

Achieving quotas (yes, key account managers have sales targets too through product upselling and cross-selling ). Key account managers can increase earning potential through additional incentives and bonuses (somewhere between 10% to 30% of your base.) You'll be paid extra for: High Client retention/renewals. High-performance scores.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Red Star Kim

OCTOBER 13, 2023

But there are different proficiency levels The McKinsey Modern Marketing model (2020) which splits capabilities from enablers I like the inclusion of neuroscience, predictive, innovation and adaptability skills in the 2018 advanced marketing management model of Dimitriadis, Dimitriadis and Ney Ever changing digital marketing skills frameworks – see, (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

For example, learning a sales process including documents and offers for clients that use colour and images to explain simply. The author makes it clear that you need to “do” in order to learn and created the Brain Friendly Learning Group. Throughout the book there are comments and case studies from others (“Other Voices”).

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Hubspot Sales

DECEMBER 6, 2023

When I first dipped my toes into the startup scene, I was tasked with assembling a sales team from scratch. If there’s a steady stream of interest and your product has proven its place in the market, it’s time to consider passing the sales baton. Agile Startups are like quicksilver, and your sales approach should be just as fluid.

Sales 74

Sales Onboarding Innovation Construction 74

Account Management Skills

FEBRUARY 22, 2021

I suppose it also arms you with the types of questions that you want to be starting to ask the clients at the briefing stage, the more that you are exposed to their different business challenges and communication challenges and problems, right. So quite polarisation is possibly a little bit to do with COVID.

Account Management 52

Account Management Management Banking Meetings 52