QYMATIX

SEPTEMBER 27, 2022

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. The customer journey to purchase involves today several stages, and these are likely to be interchangeable.

Digital Transformation 40

Digital Transformation B2B Digitalization Artificial Intelligence 40

DemandFarm

AUGUST 11, 2023

The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience. The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

Planview

MARCH 20, 2019

Most companies will agree that innovation is critical to sustaining growth and remaining competitive. Creating a culture of innovation is seen by most business leaders as the number one way to drive innovation for the business. A culture of innovation relies on employee engagement and a shared vision for a company’s success.

Innovation 80

Innovation Digital Transformation Profitability Digitalization 80

Planview

DECEMBER 19, 2023

Value Stream Management (VSM) solutions shine a light on these friction points, enabling leaders to identify areas needing improvement and take quick corrective action. Many forward-thinking companies embrace VSM to gain a competitive edge, accelerate innovation, and avoid costly overhiring. VSM emerges as an indispensable asset.

Management 59

Management Digital Transformation Software Software 59

Flevy

FEBRUARY 20, 2024

Without an industry benchmark, it’s difficult to gauge success, identify areas of improvement, or recognize innovation opportunities. Relevance : Profit margin benchmarking is crucial for assessing how well an organization is managing costs relative to competitors, which can inform pricing and cost management strategies.

Management 52

Management Digital Transformation Profitability Decision-making 52

Flevy

AUGUST 8, 2023

Most Innovation efforts fail because of a lack of understanding of customers’ needs. The enormous amount of data available today should have made it easy for organizations to capture what customers hope to achieve. The objective behind JTBD Theory is to modify the Innovation process into a scientific method.

Innovation 95

Innovation Value Proposition Digital Transformation Customer Experience 95

DemandFarm

MAY 25, 2023

Everything to do with our dealings has been carefully recorded and stored in our Customer Relationship Management (CRM) system. For those of you who haven’t guessed, the right answer is digital transformation. It has created a fundamental shift in how businesses operate and deliver value to their customers.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Farland Group

MAY 23, 2023

While the way in which the themes manifest themselves in individual roles may differ, there is overall agreement on where change is needed: Become agile – Leaders describe the call for speed, flexibility, and agility in how they operate within their functions and how the whole enterprise works, innovates, and goes to market.

Digital Transformation 40

Digital Transformation Digitalization Innovation Customer Experience 40

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Flevy

MARCH 26, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

SEPTEMBER 20, 2023

In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party vendors, is essential. They enable organizations to visualize, analyze, and optimize their Customer Experiences systematically. Manage divergence and complexity.

Digital Transformation 52

Digital Transformation Innovation Customer Experience Organization 52

Planview

AUGUST 3, 2022

An Agile transformation accomplishes this by embracing creativity , encouraging innovation, and empowering employees to experiment. Read Next: 6 Agile Transformation Challenges Facing Post-Pandemic Leaders. Servant leadership means that the primary role of leaders is to serve their employees and customers.

Digital Transformation 52

Digital Transformation Digitalization Leadership Innovation 52

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Planview

MAY 23, 2022

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. Managed services are a form of services where a business relies on a third party to manage their daily operations or business processes.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Digital Transformation is Key.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. First and foremost, rising inflation rates and economic slowdowns impact consumers’ budgets and might force customers to cut costs, decreasing the demand for professional services.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Desired Path

FEBRUARY 17, 2021

45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 40% of the organizations had the % of growth from existing customers > 30%. 60% saw the contribution of customer expansion grow in 2020. Digital transformation.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Desired Path

FEBRUARY 17, 2021

45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 40% of the organizations had the % of growth from existing customers > 30%. 60% saw the contribution of customer expansion grow in 2020. Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 40% of the organizations had the % of growth from existing customers > 30%. 60% saw the contribution of customer expansion grow in 2020. Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. So, self-service is often a great option for customers with common concerns.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized Resource Management. Enhanced Customer Experiences. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Excelerate

MARCH 26, 2024

Research shows that organizations with strong change management programs are more likely to succeed in the adoption of digital transformations. People need to follow the new processes and use the new tools to realize business benefits.

Government 52

Government Prioritization Digital Transformation Organization 52

Zendesk

MAY 24, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. Bots are also able to collect information from customers if needed, for agent escalation. Self-service automation With the focus on factory efficiency, it can be easy to overlook customer experience. The results?

Manufacturing 52

Manufacturing Supply Chain Artificial Intelligence Logistics 52

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. Bots are also able to collect information from customers if needed, for agent escalation. Self-service automation With the focus on factory efficiency, it can be easy to overlook customer experience. The results?

Manufacturing 52

Manufacturing Supply Chain Artificial Intelligence Logistics 52

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best proceed when there is still uncertainty. It supercharged a pivot to customer-centricity. VP of Customer Success, ARPEDIO.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best to go ahead when there is still uncertainty. It supercharged a pivot to customer-centricity. VP of Customer Success, Arpedio.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Flevy

APRIL 24, 2024

This involves setting up formal structures and control systems that align resource management with overarching strategic goals, ensuring that resources are not just present but are actively driving competitive superiority. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Flevy

MARCH 21, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Business Transformation frameworks used by management consultants.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Flevy

APRIL 25, 2024

FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

Construction 52

Construction Digital Transformation Communication Decision-making 52

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Arpedio

MARCH 18, 2024

Effective expansion tactics call for a blend of solid customer relationship management , astute data analytics, and personalized experiences that cater to diverse customer needs. Fostering Customer Relationships To fortify your position and pave the way for future growth, cultivating strong customer relationships is key.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

ACT

JANUARY 13, 2023

SMBs are adopting new and innovative tech faster. In 2023, more small businesses are looking at workplace automation to save money, address problem areas, and automate tedious manual tasks such as managing data, reminders, and even customer engagements. Since we can’t clone ourselves (yet), automation is the next best thing.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

OnStrategyHQ

JANUARY 31, 2024

Developing an AI transformation strategy is paramount for any organization looking to multiply its mission. By systemically adopting and leveraging AI technologies within their teams, organizations can achieve digital transformation and uncover new insights and opportunities for growth.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

ReviewTrackers

OCTOBER 9, 2018

Online reputation management for real estate agents is more important than ever. Research shows that 80 percent of customers believe that a business – or in this case an agent – cares more about them if management responds to their feedback. Reviews Add a Human Element in a Digital World.

Management 34

Management Digital Transformation Digitalization Innovation 34

ReviewTrackers

OCTOBER 9, 2018

Online reputation management for real estate agents is more important than ever. Research shows that 80 percent of customers believe that a business – or in this case an agent – cares more about them if management responds to their feedback. Reviews Add a Human Element in a Digital World.

Management 32

Management Digital Transformation Digitalization Innovation 32

Showpad

OCTOBER 24, 2019

Last week Sales Enablement leaders from around the world gathered at TRANSFORM London for a day-and-a-half of learning, networking, and inspiration from some of the most forward-thinking, innovative leaders in the space. Get Laser-Focused on Your Customers. Here are three takeways from my time in London: 1.

Digital Transformation 56

Digital Transformation Sales Stakeholders Onboarding 56