SBI Growth

MARCH 29, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 128

Digital Transformation Management Digitalization Sales 128

DemandFarm

AUGUST 11, 2023

The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience. The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

SBI Growth

OCTOBER 19, 2018

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Digital Transformation 76

Digital Transformation Digitalization Customer Experience Software 76

Flevy

FEBRUARY 17, 2024

We will explore how leveraging the Key Performance Indicators (KPIs) associated with this functional group can empower executives and senior managers to make informed decisions, refine their marketing strategies, and achieve operational excellence. KPIs and Digital Transformation.

Management 52

Management Digital Transformation e-Learning Acquisition 52

Flevy

FEBRUARY 19, 2024

Challenges to Defining and Managing Business Growth KPIs Executives and senior managers across organizational models face the universal challenge of balancing resource allocation with growth aspirations. Relevance : High NPS is often correlated with stronger customer loyalty and can signal future growth through word-of-mouth.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

Flevy

FEBRUARY 20, 2024

Relevance : Profit margin benchmarking is crucial for assessing how well an organization is managing costs relative to competitors, which can inform pricing and cost management strategies. To understand its position, the company focused on “Market Share Growth” and “Customer Satisfaction Benchmark” KPIs.

Management 52

Management Digital Transformation Profitability Decision-making 52

SBI Growth

FEBRUARY 21, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 87

Digital Transformation Management Digitalization B2B 87

SBI Growth

FEBRUARY 26, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 77

Digital Transformation Management Digitalization B2B 77

Planview

SEPTEMBER 18, 2023

It’s true for all disciplines and describes the project portfolio management (PPM) market for several reasons. The market’s landmark evolution in 2020, which bifurcated PPM to support strategic portfolio management and adaptive project management. Why is the project portfolio management market continuously evolving?

Management 52

Management Digital Transformation Decision-making Facilitation 52

Strategic Account Management Association

SEPTEMBER 11, 2020

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.

CXM 520

CXM Account Management Customer Experience Management 520

SBI Growth

MARCH 1, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 62

Digital Transformation Management Digitalization B2B 62

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to just one thing: excelling in Customer Experience (CX).

Digital Transformation 10

Digital Transformation Customer Experience Digitalization Customer Success 10

DemandFarm

MAY 25, 2023

Everything to do with our dealings has been carefully recorded and stored in our Customer Relationship Management (CRM) system. For those of you who haven’t guessed, the right answer is digital transformation. It has created a fundamental shift in how businesses operate and deliver value to their customers.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

SBI Growth

MARCH 21, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 99

Digital Transformation Marketing Digitalization B2B 99

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Improved Customer Experience : Helps in pinpointing and addressing pain points.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

SBI Growth

JANUARY 10, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 96

Digital Transformation Digitalization Sales B2B 96

SBI Growth

AUGUST 17, 2019

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digitalization 80

Digitalization Digital Transformation B2B Customer Experience 80

SBI Growth

FEBRUARY 8, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 90

Digital Transformation Digitalization B2B Customer Experience 90

Planview

MAY 23, 2022

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. Managed services are a form of services where a business relies on a third party to manage their daily operations or business processes.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

DemandFarm

MAY 22, 2023

Is a key account manager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Flevy

JUNE 15, 2023

This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. The RATER model is a framework used in service quality management to assess and evaluate Customer Experiences.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

SBI Growth

MARCH 28, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 87

Digital Transformation Marketing Digitalization B2B 87

SBI Growth

MARCH 22, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 86

Digital Transformation Marketing Digitalization B2B 86

Showpad

JULY 21, 2020

Another aspect is how to make sales enablement the engine of your digital transformation efforts. . Even if you take all these steps the right way, there is one missing link that’s often underestimated: How well you manage and lead the change aspect that comes with any enablement initiative. . The company did really well.

Management 139

Management Leadership CRM Sales 139

SBI Growth

MARCH 14, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 83

Digital Transformation Marketing Digitalization B2B 83

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Digital Transformation is Key.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Flevy

JANUARY 10, 2024

Gilmore in their 1998 Harvard Business Review article and subsequent book, the concept of “Experience Economy” goes beyond the traditional focus on goods and services. Pine and Gilmore argue that economies evolve in stages: from agrarian to industrial, to service, and finally to customer experience.

Digital Transformation 52

Digital Transformation Customer Experience Media Digitalization 52

Zendesk

OCTOBER 2, 2023

IT leaders have been responsible for keeping systems up to date and managing security issues. While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders.

Cybersecurity 76

Cybersecurity Digital Transformation Investors Prioritization 76

Farland Group

MAY 23, 2023

Deliver on customer-centric business models – The pressures of commoditization, consolidation, and cost cutting are requiring even the laggards to find a path to digital transformation and new digital business The customer experience is core, and there is a need to reinvent the business model to deliver on the customer experience.

Digital Transformation 40

Digital Transformation Digitalization Innovation Customer Experience 40

Flevy

AUGUST 8, 2023

Inform key decisions in light of customers’ needs and jobs to be done. Innovate products that offer a delightful customer experience and are hard to imitate. As per Tony Ulwick, pioneer of the Jobs-to-be-Done Theory and founder of Strategyn, a customer typically has around 50 to 150 needs in any given market.

Innovation 95

Innovation Value Proposition Digital Transformation Customer Experience 95

SBI Growth

MARCH 31, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 70

Digital Transformation Marketing Digitalization B2B 70

SBI Growth

MARCH 23, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 59

Digital Transformation Digitalization B2B Customer Experience 59

Flevy

MARCH 26, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Desired Path

MARCH 9, 2023

For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour. Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience B2B 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98