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How AI can help manufacturers revamp their supply chains and be more sustainable

Zendesk

There has been plenty for the manufacturing industry to be concerned about in recent times. Despite the challenges, the manufacturing industry continued to grow in 2022. Only those manufacturers that continue to adapt will thrive, and AI plays a major role in revolutionizing operations. And yet, there are causes for optimism.

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What is Customer Experience Transformation?

Customer Think

To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation. Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank.

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How manufacturers can cut service costs with AI

Zendesk

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

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Top 10 Product Development and Innovation Management Predictions for 2024

Planview

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

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How manufacturers can cut service costs with AI and automation

Zendesk

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

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How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

Zendesk

As chief information officer for electric vehicle manufacturer Rivian , Diane Lye has a front-row seat in the carbon-free transportation revolution. We have a lot of big ideas about how we want to improve our customer experiences across sales, servicing, and support,” Lye said.

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How Construction, IT and Manufacturing Industries Can Capitalize on CRM

SuperOffice

CRM system is one of the most critical tools businesses can use to drive sales and improve customer service. But for businesses in construction, IT and manufacturing, there are additional aspects of CRM that can make daily tasks simple. CRM for Manufacturing. Your customers will be able to feel the difference, too.