Zendesk

SEPTEMBER 3, 2021

Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. Does your business support flexible and remote work?

Remote Working 94

Remote Working Brainstorming Insurance Acquisition 94

Zendesk

JUNE 11, 2021

. . . Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzz words aside, all this means is that they’re putting the customer at the center of everything they do. 50% of support teams are fully remote. Customer expectations have changed (41%).

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

SmartKarrot

MAY 19, 2023

As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. This can help ensure that the integration team works efficiently and meets project deadlines. Communication One of the primary challenges faced by remote teams is effective communication.

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

SmartKarrot

MAY 19, 2023

As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. This can help ensure that the integration team works efficiently and meets project deadlines. Communication One of the primary challenges faced by remote teams is effective communication.

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

Insightly

JUNE 3, 2022

That’s especially true in the world of B2B sales, where deals have traditionally closed over meetings, handshakes, and other face-to-face interactions. . Performance suffers as depleted teams struggle to meet revenue goals. How do sales meetings work when my prospects work remotely?

B2B 98

B2B Value Proposition Decision-making Sales 98

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Freshworks

APRIL 14, 2021

Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can leverage multiple software from Freshworks that are intuitive and easy to use. . Freshchat : A modern live chat software built to help organizations acquire, engage, and support customers wherever they are—on web, mobile, or social messengers.

Remote Working 98

Remote Working Software Software CRM 98

Insightly

NOVEMBER 3, 2021

To explore this concept in more detail, we spoke with Zeke Silva, Insightly’s Senior Director of Client Services , and Luke Via, Insightly’s Senior Director of Customer Success. They share key takeaways on their partnership in delivering exceptional customer experiences at Insightly. . Securing a complete view of the customer.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105

Zendesk

MAY 14, 2021

This is something that’s going to stick with us ,” said Frances Brittingham, a customer experience manager at Calm , a meditation app. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Zendesk

SEPTEMBER 3, 2021

Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. Does your business support flexible and remote work?

Remote Working 52

Remote Working Brainstorming Insurance Acquisition 52

Zendesk

DECEMBER 16, 2020

If your call center is understaffed, your team may not be able to answer calls quickly—that’s frustrating to your customers. In fact, customers have a higher expectation a quick response by phone support than any other channel. Better customer experience. How workforce management benefits call centers.

Management 98

Management Software Software Customer Experience 98

Zendesk

JANUARY 10, 2023

And while many support organizations already rely on business process outsourcing (BPO) as part of their operational strategy, even more businesses are looking to augment their ability to meet customer needs with help from third-party vendors. 79% of organizations already are or will start outsourcing customer support this year.

Management 52

Management Customer Experience Remote Working Decision-making 52

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Insightly

NOVEMBER 3, 2021

To explore this concept in more detail, we spoke with Zeke Silva, Insightly’s Senior Director of Client Services , and Luke Via, Insightly’s Senior Director of Customer Success. They share key takeaways on their partnership in delivering exceptional customer experiences at Insightly. . Securing a complete view of the customer.

Remote Working 52

Remote Working Customer Success Facilitation Communication 52

Freshworks

APRIL 2, 2021

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

SBI

SEPTEMBER 16, 2020

We have a free resource to help with building a coaching culture that will lead to improvements in the buying experience. Now, candidly, in this new era of remote work, a lot of the responsibility is put on the individual sales reps. The mentions of burnout on sales calls is up 26% since the end of Q1.

Artificial Intelligence 68

Artificial Intelligence Remote Working Onboarding Prioritization 68

SmartKarrot

SEPTEMBER 24, 2021

The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. Digital transformation and customer experience. What is the connection between digital transformation and customer experience?

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic. Seventy-five percent will spend more for a good customer experience. Dig into your connections.

Sales 104

Sales Digitalization Media Software 104

Zendesk

JULY 19, 2022

This attitude puts customers at ease and encourages them to build a relationship with your brand. A positive customer experience pays off, too. Ask managers to schedule weekly 30-minute meetings with each direct report. 10 best practices to improve employee satisfaction. Offer competitive pay and perks.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

This attitude puts customers at ease and encourages them to build a relationship with your brand. A positive customer experience pays off, too. Ask managers to schedule weekly 30-minute meetings with each direct report. 10 best practices to improve employee satisfaction. Offer competitive pay and perks.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. Bringing the omnichannel experience to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. Meet customers where they are.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. 65% of customers want to buy from companies that offer quick and easy online transactions.

Media 52

Media Digitalization eCommerce Customer Experience 52

SuperOffice

FEBRUARY 8, 2021

To coordinate your efforts, revisit the customer journey first. When both teams have a shared vision of what happens to a customer at every stage of the sales funnel , it’s easier for them to create a single customer experience and add value to potential clients.

CRM 100

CRM Management Remote Working Communication 100

ACT

JANUARY 13, 2023

One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. Adding new channels to engage with new customers —such as social media messaging, chatbots, and SMS—allows buyers to get the fast response they are looking for. Remote onboarding.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic. Seventy-five percent will spend more for a good customer experience. Dig into your connections.

Sales 52

Sales Digitalization Media Software 52

Showpad

AUGUST 17, 2020

Carly Lehner of Axiom will cover onboarding new sales hires in the new reality of remote working in her session “Remote Onboarding at Scale.”. How to leverage Advanced Experiences. Improving your sales meeting IQ. Be sure to check the agenda often , as we’re continuously adding new speakers and sessions.

Onboarding 52

Onboarding Healthcare Remote Working Organization 52

Insightly

SEPTEMBER 28, 2023

An effective revenue operations function improves countless processes along the entire revenue lifecycle — and creates a critical link between top-line sales, profitability, and customer experience. Revenue operations specialist: Oversees key tools and technology for sales, marketing, and customer success. Want to learn more?

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

An effective revenue operations function improves countless processes along the entire revenue lifecycle — and creates a critical link between top-line sales, profitability, and customer experience. Revenue operations specialist: Oversees key tools and technology for sales, marketing, and customer success. Want to learn more?

Finance 52

Finance CRM Customer Success Decision-making 52

CMOE

APRIL 22, 2020

From handling the customer experience to performing small tasks, AI has improved many overall business operations. In combination with other advanced technologies, cloud computing is enabling organizations to not only improve internal operations but also innovate in the way they interact with their customers.

Innovation 64

Innovation Artificial Intelligence Remote Working Software 64

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

JULY 29, 2021

And for industries that saw the greatest impacts from the global shutdowns (think food and grocery delivery, e-commerce, and remote work and education platforms), these rates were even higher. And these companies are now relying more on agents that can work across channels, so-called “blended agents.”

e-Learning 52

e-Learning Prioritization Remote Working Customer Experience 52

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace. What is digital business transformation?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

SBI

DECEMBER 23, 2020

The dramatic increase in remote working and virtual business meetings is causing a revolution in Sales, as budgets previously spent on traditional buyer/seller interactions are now moving to digital. “The Sales Enablement market continues to grow, and with market growth comes consolidation.

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Remote Working 26

Strategic Communications

JANUARY 12, 2021

These tools increase the efficiency of support, sales, and marketing teams and enable businesses to connect with customers and prospects online at scale, he says. This is particularly relevant in a post-COVID world, as remote working is the new norm,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59