Showpad

NOVEMBER 16, 2021

We’re about a $3 billion organization with six business units. We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer. Our organization is looking to add a layer of sophistication in the way we do sales enablement. I oversee global marketing for all of our business.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Hubspot Sales

AUGUST 21, 2020

However, your customer base doesn’t have to be limited to prospective customers here — it can include existing ones as well. Compiling all your contacts together will help you organize information and gain a better understanding of the people — and their unique demographics — who make up your current and target audiences.

Prioritization 136

Prioritization Decision-making Meetings Customer Knowledge 136

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

NOVEMBER 28, 2023

SaaS customer support is important because every interaction between a business and a consumer matters. Companies that can effectively educate and assist their customers have a greater chance of maintaining long-term consumer relationships.

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

JUNE 6, 2018

It also explains the rationale behind the recommendations it provides, giving the sales team valuable customer knowledge and talking points to help close the deal. Companies that adopt AI tools and supercharge performance across their sales organization will gain an unbeatable competitive edge.

Artificial Intelligence 91

Artificial Intelligence Sales Negotiation Communication 91

SmartKarrot

JULY 5, 2022

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

SBI Growth

APRIL 7, 2013

Do you know your customer? Years ago the MacKay 66 was the holy grail of customer knowledge for sales reps. Vince Koehler offered a Buyer Process Map (BPM) Template in his recent blog which is a great tool for charting customer insight. Use the BPM tool to organize your strategy, tactics, and results.

Customer Knowledge 118

Customer Knowledge Organization Marketing Meetings 118

SBI Growth

SEPTEMBER 17, 2012

Unfortunately, most Sales Organizations fail to grasp the growing importance of Lead Development. Can articulate how the product will impact the customer’s business needs. Customer Knowledge. Content and Marketing Material Knowledge. Knows high-level product features. Knows how to message to personal wins.

Construction 117

Construction Internet Customer Knowledge Sales Training 117

SmartKarrot

DECEMBER 4, 2023

With over 12 years of experience spanning early-stage to high-growth companies, Sana provides a wealth of knowledge on how customer education intertwines with customer success. Defining Customer Education Sana begins by emphasizing the importance of defining customer education.

Customer Success 10

Customer Success Onboarding Facilitation Customer Knowledge 10

SBI

FEBRUARY 25, 2020

I’m always fascinated that customer advocate programs (CAP) are rarely in the various pundits’ priority lists, at least explicitly. The anticipated priorities in 2020, for instance, include some form of: Deepen customer knowledge through advanced analytics. Improve customer experience throughout the full lifecycle.

Value Proposition 49

Value Proposition B2B Investors Decision-making 49

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Drive positive customer experiences that create customer surprise and success.

Customer Success 10

Customer Success Customer Experience Customer Knowledge Stakeholders 10

Hubspot Sales

JANUARY 31, 2018

You need product knowledge, sales knowledge, and customer knowledge to get the right results. If your manager won’t help you, find a senior person in the organization who will. Thinking you're too good to learn new things. As a sales professional, the information you need to be successful is always changing.

Sales 145

Sales Media Meetings Brainstorming 145

Hubspot Sales

JUNE 8, 2020

Marketers should attract and nurture leads with targeted content so that qualified prospects can be passed onto sales while sales reps should convert those prospects into customers. Additionally, both organizations need to collaborate to create quality content for the buyer at all the pre-purchase interactions.

B2B 92

B2B Sales Decision-making Marketing 92

Zendesk

FEBRUARY 7, 2022

“When we’re focusing on adding in new features, products, or updates/changes to the marketing site, we listen to the input of the support team who are our voice of the customer.”. There is plenty of opportunity during a support interaction to connect with customers and demonstrate empathy for their needs, Brummel says.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

SmartKarrot

APRIL 28, 2022

Metaverse is a terrific opportunity to create meaningful, personalized customer experiences. CX in the metaverse means organizations need to be virtually active. Metaverse will create deep levels of personalization in customer experience. Metaverse allows for a high level of personalization of customer experience.

Customer Experience 11

Customer Experience Digitalization Facilitation Customer Knowledge 11

Tidio

FEBRUARY 26, 2021

Customer Retention Definition. Customer retention refers to activities and actions companies and organizations take to reduce the number of customer defections. In other words, it helps companies retain as many current customers as possible, often through customer loyalty and brand loyalty initiatives.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Insightly

JANUARY 19, 2022

Integrations add functionality to CRMs and build a reliable source of truth you can count on to make decisions across your entire organization by connecting every single application you use to run your business. Plus, manual processes are more prone to errors, leading to a potential decrease in accuracy and, in turn, customer satisfaction. .

CRM 104

CRM Prioritization Decision-making Onboarding 104

SmartKarrot

APRIL 22, 2021

However, the role has changed with every company almost hiring a Customer Success Manager. A proactive approach with CS teams will help customers understand how your organization can add value. A typical Customer Success plan is focused on increasing customer knowledge on the value they can realise from that product.

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

SmartKarrot

AUGUST 5, 2022

In contrast to a startup that might only have a customer success onboarding playbook, a major company with numerous customer tiers is more likely to have a comprehensive set of onboarding playbooks for each customer tier. Online automated customer success playbooks must be cross-functional for this reason.

Onboarding 10

Onboarding Customer Success Customer Experience Software 10

SmartKarrot

JULY 6, 2022

Role: Customer Success Director Location: Remote, Austin, TX, US Organization: People.ai As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. data architecture, and how to integrate People.ai

Customer Success 3

Customer Success Stakeholders Onboarding Government 3

SmartKarrot

JUNE 1, 2020

It directly influences all the good aspects of a business, including customer loyalty, customer-based profits, customer purchases, and customer ambassadorship for your company’s brand. When you engage your clients, you draw them closer to the brand and increase their emotional attachment to the organization.

Management 10

Management Facilitation Profitability Media 10

Zendesk

NOVEMBER 2, 2022

To find out how CX leaders do this, Zendesk surveyed nearly 5,000 customer service decision-makers around the world and compiled the results into our 2022 CX Accelerator report. This article focuses on Risers—organizations nipping at the heels of CX Champions with KPIs that almost put them into the highest-performing zone. Impossible?

Customer Experience 52

Customer Experience Customer Knowledge Prioritization Decision-making 52

Zendesk

NOVEMBER 1, 2021

With a deep understanding of their customers, support agents can communicate with buyers in a way that makes them feel understood and appreciated, leading to increased retention and loyalty. How do you build customer intelligence? There are numerous types of data to collect and different ways to gather and organize it.

Artificial Intelligence 98

Artificial Intelligence CRM Media Software 98

Zendesk

OCTOBER 20, 2023

A customer success plan is a strategic framework (document or visualization) that ensures a customer’s long-term success and satisfaction. What is the purpose of a customer success plan? Some key functionalities of CSM software include keeping track of customer feedback , issues, requests, expectations, and data.

Customer Success 52

Customer Success Onboarding Software Software 52

Insightly

JULY 20, 2022

Businesses that choose to prioritize customer relationships find that CRMs help support teams efficiently resolve issues, and make it easy to connect customers to the right person at all times. With a CRM in place, you can better understand your existing customers and your prospects. Why CRM matters to your business.

CRM 52

CRM Prioritization Decision-making Software 52

Hubspot Sales

FEBRUARY 27, 2020

Nimble CRM’s contact management features allow you to access all your contacts — across any mobile, cloud-based, or desktop records you or your organization maintains — in a single relationship manager. Nutshell provides a central repository for all your company’s customer knowledge. Price: $19 per user per month.

Software 80

Software Software Management CRM 80

Zendesk

MAY 25, 2022

If you can find the intersection of customer knowledge and product knowledge, you’re in a prime position to make a sale. Staying organized and tracking customer insights is critical when developing the best suggestive selling strategies for your business. Be personal and specific. Zendesk Sell.

B2C 52

B2C Sales B2B Decision-making 52

Zendesk

JUNE 28, 2022

B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). Successful B2B sales reps must have a wealth of product, market, and customer knowledge so that they can convince savvy company decision-makers that their product or service will solve their problems.

Sales Training 52

Sales Training B2B Sales Profitability 52

SmartKarrot

DECEMBER 8, 2021

With the help of account intelligence, you can easily get valuable information about the decision-maker in an organization and can target them to meet your organizational objectives. Account-based intelligence is data that measures customer behavior in real-time to offer insights that will help devise strategies accordingly.

Management 10

Management Decision-making Customer Success Customer Knowledge 10