SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Co-create new features with our internal teams.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

SmartKarrot

SEPTEMBER 24, 2021

Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.

Customer Success 19

Customer Success Finance eCommerce Onboarding 19

Geehan Group

JUNE 27, 2016

Enter Customer Success, the professional function which is becoming increasingly critical to companies in the subscription economy. As such, Customer Success has become equal in importance to Sales, Marketing, Engineering, and Product teams within SaaS companies. More than $150M in investment has gone into the industry.

Customer Success 52

Customer Success Profitability Investors eCommerce 52

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

APRIL 30, 2021

Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Customer Experience Leadership 10

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

APRIL 26, 2021

Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Continually develop improvements and embed successful change projects. Be a trusted advisor, thought leader, and subject matter expert to customers. Apply here: [link].

Customer Success 10

Customer Success eCommerce Stakeholders Onboarding 10

Zendesk

FEBRUARY 12, 2024

Businesses aiming to convert satisfied customers into loyal advocates will find this podcast particularly helpful. Customerland Listen here Best for: Customer service in retail and ecommerce Customerland specifically focuses on customer service challenges in the retail and ecommerce sectors.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

SmartKarrot

JULY 9, 2021

Role: Director of Customer Success Location: Minneapolis, MN, US Organization: Avenica As a Director of Customer Success, you will provide strategic oversight to the Talent Delivery Connect Team. Apply here: [link] Role: Head of Customer Success Location: New York, United States Organization: Riverside.fm

Customer Success 10

Customer Success eCommerce Onboarding Account Management 10

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

Customer Success 10

Customer Success Onboarding eCommerce Government 10

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Apply here: [link].

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

FEBRUARY 9, 2021

Role: Vice President of Customer Success – SaaS Experience Required! Location: Remote, United States Organization: Jarvis Elliott Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space. Also, deliver product demonstrations. Apply here: [link].

Customer Success 10

Customer Success eCommerce Customer Experience Healthcare 10

Hubspot Sales

DECEMBER 23, 2021

Cross-selling and upselling are often used interchangeably, but different scenarios with different customers can call for one specific approach over the other. Cross-selling and upselling often occur at the point-of-sale with a salesperson — as in the examples above — but customer success managers can also play a role in either process.

eCommerce 141

eCommerce Software Software Customer Success 141

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

DECEMBER 23, 2020

Role: VP of Customer Success Location: Jersey City, NJ, US Organization: Infobip As a VP of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 10

Customer Success eCommerce Stakeholders Business Growth 10

Hubspot Sales

OCTOBER 15, 2019

Customer Success Integrations. If your customer service organization uses a customer success software tool such as Zendesk or Service Hub , integrating it with your CRM can provide useful information for future sales. Ecommerce Integrations.

CRM 105

CRM eCommerce Software Software 105

SmartKarrot

JUNE 15, 2022

Every business, whether big or small, depends on its clients, and customer success can be a huge deciding factor in the growth of your business. That is why it is essential to pursue the best customer retention strategies. Challenges with Traditional Customer Success Strategies. Lack of accountability.

Customer Success 10

Customer Success Artificial Intelligence eCommerce Onboarding 10

Miller Heiman Group

JUNE 4, 2019

Let’s start by considering how customer perception has evolved in the past few years. In the past, customer complaints needed to be either of great magnitude or multitude before they received any attention. But the rise of ecommerce platforms and social media has caused a shift. Take Zappos, for example.

eCommerce 96

eCommerce Sales B2B Prioritization 96

Apptivo

MAY 30, 2022

B2C, or Business-to-Consumer are sales between a business and its individual customers. These sales, unlike the B2B sales, are less complex and low ticket sales and can involve multiple transactions and deals with many customers. eCommerce Sales. For Account Based Sales, the account is not handed off to one sales rep.

B2C 52

B2C eCommerce Sales Acquisition 52

SBI

MARCH 27, 2019

As a new tech savvy generation enters the workforce, new tools should recommend the next best sales and pricing action based on the available data and support self-service eCommerce channels wherever possible. Here are a few resources on our site: Video: Delivering insights into eCommerce Platforms in Manufacturing.

eCommerce 30

eCommerce Organization Manufacturing Sales 30

Insightly

FEBRUARY 2, 2022

At a small scale, individual customer success equals corporate viability. Large brands with solid reputations enjoy more initial customer enthusiasm than smaller organizations. Their positive legacy marketing efforts mean users are less likely to jump ship when frustrated. User Activity.

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

Insightly

FEBRUARY 2, 2022

At a small scale, individual customer success equals corporate viability. Large brands with solid reputations enjoy more initial customer enthusiasm than smaller organizations. Their positive legacy marketing efforts mean users are less likely to jump ship when frustrated. User Activity.

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

Hubspot Sales

AUGUST 9, 2019

A CRM system organizes one function of the business: to streamline a company’s interaction with current and potential customers -- usually through the automation and data sharing of Sales, Marketing, and Customer Success. Odoo has had thousands of developers work on its apps. ERP and CRM Integration.

CRM 91

CRM Supply Chain Finance eCommerce 91

Apptivo

MAY 14, 2021

With Apptivo CRM apps, you get a centralized customer relationship management system that allows for better collaboration between your employees. It also gives you the advantage of different CRM solutions such as Sales & eCommerce apps to strengthen your digital presence. Change your way of marketing.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

SmartKarrot

MAY 26, 2022

Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. Generating customer references and case studies.

Customer Success 3

Customer Success eCommerce Customer Experience Onboarding 3

PandaDoc

JUNE 23, 2021

Thanks to the digitalization of the marketplace, online and ecommerce businesses can now reach more clients than ever. Put simply, upselling is making your current customers pay more for your services or products. It may seem like a quick way to lose customers, but there are many ways to upsell without losing clients.

B2C 94

B2C B2B eCommerce Software 94

SmartKarrot

JUNE 24, 2022

Role: Director of Customer Success (Remote) Location: Remote, Irving, TX, US Organization: Epsilon As a Director of Customer Success, you will formulate joint success plans with customer stakeholders and Epsilon teams to define business outcomes with mutually agreed upon ROI benefits. Apply here: [link].

Customer Success 3

Customer Success eCommerce Stakeholders Account Management 3

SBI

MAY 2, 2018

Our AI software delivers real-time sales and pricing guidance for all sales channels – direct, inside, eCommerce and more. By integrating our actionable guidance with eCommerce systems, companies accelerate digital revenue through smarter pricing and product upsell and cross sell. Our guidance is fully traceable.

Profitability 55

Profitability Artificial Intelligence eCommerce Sales 55

SmartKarrot

FEBRUARY 14, 2022

Role: Customer Success Director Location: Remote, United States Organization: Astound Commerce As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Help drive customer references and case studies.

Customer Success 3

Customer Success eCommerce Onboarding Client Relationships 3

Tidio

FEBRUARY 26, 2021

Because 92% of customers will buy again if a brand offers “no-questions-asked,” easy returns. Many of your potential customers read your return policy before deciding to make a purchase, so a friendly policy will attract more repeat business. Best practices for eCommerce return policies: No urgency. Salesforce.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Hubspot Sales

AUGUST 30, 2023

Next, AI tools prompt relevant product listings, like for ecommerce, or give recommendations for personalizing content at different sales pipeline stages to increase the chances of a sale. Here, AI can locate patterns in user data of those with repeated purchases and compare it against the entire customer base.

Decision-making 90

Decision-making Sales Profitability Artificial Intelligence 90

Zendesk

APRIL 18, 2023

Customer journey stages Break the customer journey down into steps so you can gain a better understanding of the buyer’s needs and state of mind at every touchpoint. Different companies have different stages for their customers to go through. These departments interact with buyers at certain stages.

Customer Experience 98

Customer Experience Advertising Media Brainstorming 98

Tidio

FEBRUARY 26, 2021

While shopping, Gen Z customers are more likely to switch between devices than the remaining part of the adult US population. Almost 59% of them do it regularly, compared to 55% of Millenials, and only 40% of older customers. Gen Z shoppers are the most loyal eCommerce customer segment.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Agile CRM

MARCH 11, 2021

In this article, we look at some of the worst Ecommerce failures and how these could have been prevented using a powerful tool such as Agile CRM. The CRM software records customer information such as name, email address, telephone number, and communication preferences. Conclusion.

CRM 52

CRM eCommerce e-Learning Healthcare 52

SmartKarrot

JULY 26, 2022

What was the industry- education, technology, oil and gas, health, eCommerce, etc. You can get the case study reviewed by customer success teams and get feedback to revise the content. You can also share the case study draft with the customer to ensure they have any points they want to add. Who are the users?

B2B 10

B2B Publishing eCommerce Customer Success 10

SmartKarrot

JUNE 2, 2022

So, if the customer has a problem with the app version, they can move to the web version without losing their support chat data. UPS is a global shipping company that has made customer experience simple. The platform has APIs integrated into eCommerce platforms. They can access, track, and get their delivery with a click.

Customer Experience 10

Customer Experience B2B B2C Banking 10

Zendesk

MAY 19, 2022

Being able to understand and identify customer pain points is a key sales skill for reps. If a customer’s biggest need is ecommerce software and you’re trying to sell them customer service software, you’re unlikely to make the sale. A parent purchasing baby clothes is a customer, but the infant is the consumer.

B2C 98

B2C Sales CRM Profitability 98