SmartKarrot

NOVEMBER 26, 2021

Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Build relationships and maintain the health of your accounts.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

Hubspot Sales

OCTOBER 15, 2019

You can create custom integrations to facilitate specific tasks to create automated workflows. Customer Success Integrations. If your customer service organization uses a customer success software tool such as Zendesk or Service Hub , integrating it with your CRM can provide useful information for future sales.

CRM 106

CRM eCommerce Software Software 106

Nutshell

SEPTEMBER 10, 2020

I’ve strived to carry this philosophy over into all of the resources we offer customers, including the content and appearance of our articles and tutorial videos, proactive messages, and training webinars. It also serves as the basis for the development of our Customer Success program.

Customer Experience 108

Customer Experience CRM Decision-making Customer Success 108

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Maximize customer retention metrics.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

Hubspot Sales

JULY 2, 2020

If you're looking to spread awareness or facilitate consideration, consider positioning yourself as a thought leader, sharing stories of customer success, projecting a more cohesive brand identity, or telling brand stories. Optimize your videos' duration based on your objective.

Facilitation 115

Facilitation Decision-making Finance Media 115

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer.

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Apply here: [link].

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

MAY 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. 25-35 accounts). Apply here: [link].

Customer Success 10

Customer Success Onboarding Customer Experience Facilitation 10

SmartKarrot

NOVEMBER 4, 2020

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success.

Customer Success 10

Customer Success Stakeholders Facilitation Account Planning 10

Hubspot Sales

JUNE 8, 2020

Sales collateral for the Awareness Stage is all about introducing your brand and attracting customers. At this stage, your sales collateral should facilitate conversations, build trust, and reinforce the value of your products. Customer newsletters. Sales collateral for the Awareness Stage includes: Blogs and e-books.

e-Learning 108

e-Learning Sales Decision-making B2B 108

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Serve as an advocate to the executive team for all things customers (e.g.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Lead and mentor a team of passionate customer champions.

Customer Success 10

Customer Success Onboarding Account Management Innovation 10

SmartKarrot

JANUARY 18, 2022

Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels. Day-to-day management and development of the team and facilitate sharing or information and knowledge transfer. Apply here: [link].

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

MARCH 28, 2022

Role: Customer Success Director Location: Remote, New York, NY, US Organization: Impact As a Customer Success Director, you will be delivering world-class support to the top clients. Collaborate with other OwnBackup teams (Support, Product, Sales) to serve customers best.

Customer Success 3

Customer Success Onboarding Facilitation Stakeholders 3

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Customer satisfaction and is the voice of the customer within GTT.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Apply here: [link].

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

SmartKarrot

MAY 30, 2022

Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for.

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

Arpedio

FEBRUARY 15, 2024

Ultimately, the importance of pre-sales in the sales funnel lies in its ability to facilitate seamless transitions between each stage, guiding prospects towards a purchasing decision with clarity, confidence, and conviction. Monitoring this metric helps you gauge the effectiveness of your communication and engagement strategies.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

MAY 19, 2023

Leverage virtual brainstorming sessions or chatbots that facilitate collaboration and idea-sharing among team members. This can include webinars , online courses, or other relevant resources. Furthermore, ChatGPT can provide marketing teams with valuable real-time insights into customer behavior and trends.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

Leverage virtual brainstorming sessions or chatbots that facilitate collaboration and idea-sharing among team members. This can include webinars , online courses, or other relevant resources. Furthermore, ChatGPT can provide marketing teams with valuable real-time insights into customer behavior and trends.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. Technical Customer Support. The post Comparative Analysis: Pendo.io

Decision-making 10

Decision-making eCommerce Customer Success Advertising 10

SBI

MARCH 22, 2018

That is quite a significant difference from other solutions which can require months of customization and several third-party consultants to get the system up and running. From the start of purchase, our Customer Success team reaches out to assist clients with onboarding the CRM.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Customer Success 10

Customer Success Stakeholders Onboarding Innovation 10

Mike Kunkle

JULY 2, 2022

The goal of enablement is to support sellers in supporting their buyers and customers, to help them facilitate buying decisions, improve the buying experience, and as a result, improve sales performance. Sales Effectiveness Straight Talk Webinars: [link] (60 Free Recorded Webinars). Follow my work and connect.

Sales 130

Sales Sales Training Leadership Decision-making 130

Nutshell

APRIL 17, 2020

KRISTEN GRAY, CUSTOMER SUCCESS MANAGER. “I I was the event emcee and had the honor of presenting the event to thousands of online viewers, and interviewing some of the most prominent thought leaders in sales, service, and customer success. KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

MAY 3, 2023

Some additional factors of Saas platforms include: Scalability: Meeting facilitators can quickly add and remove users from the platform and the meetings themselves. Most video conferencing platforms offer customer support and tutorials for users who are having trouble learning how the application works.

Meetings 10

Meetings Digitalization Transportation Digital Transformation 10

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. Webinars: Target employees from a single company. Albro proposes we use “Account-Based Everything,” or ABE.

Stakeholders 85

Stakeholders Finance Sales Decision-making 85

SmartKarrot

APRIL 26, 2022

Considering the above, let’s shed some light on a multitude of ways to facilitate thought leadership with ease. How to facilitate thought leadership on LinkedIn? For example, for a webinar, make a short promotional film highlighting the benefits your audience will receive from participating. Define your area of expertise.

Leadership 10

Leadership Facilitation Media Value Proposition 10