Flevy

MARCH 26, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Insights and Opportunities : Analyzing the journey map to uncover insights and identify opportunities to enhance the customer experience.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Planview

DECEMBER 28, 2022

Organizations must constantly adapt through strategic decision-making to ensure success with minimal risk or cutbacks. How High-Performing Organizations Stay Ahead of Uncertainty. Strategy requires organizations to define, focus, and plan the intended customer value and required functions that match the team’s goals.

Management 52

Management Prioritization Decision-making Innovation 52

Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Planview

NOVEMBER 29, 2023

To achieve a significant boost in this area, it is imperative to establish and maintain end-to-end visibility into the value streams that comprise an organization’s operations. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. 30% of customers actually agree.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

ClearPoint Strategy

JULY 28, 2021

How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. A typical strategy map organizes objectives into four categories, or perspectives. The four perspectives for for-profit organizations include: Finance.

Value Proposition 98

Value Proposition Software Software Government 98

SalesGlobe

MARCH 7, 2022

The feedback not only drives product/service improvements but provides a valuable perspective into the customer’s decision-making process, the company’s reputation, and the lifetime customer value. Focus Groups: Like the interview, focus groups allow for an open discussion with multiple customers.

Government 52

Government Value Proposition Sales Innovation 52

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Know your customers’ goals Too many sellers start with what their product can do and go from there.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SalesGlobe

MAY 4, 2022

Some accounts and prospects represent greater sales opportunity, and once onboarded, are more likely to stick around as valuable customers. How do B2B sales organizations identify those diamonds in the rough that are more likely to purchase products and services? location, account size), customer account intent (e.g.,

Value Proposition 52

Value Proposition Profitability Innovation Onboarding 52

Cosawi

SEPTEMBER 13, 2021

They are accountable for aligning the organization to the business and strategic account planning processes, as well as connecting and aligning how the strategic accounts engage with the rest of the commercial teams in the markets and local affiliates. In short, the COE helps the SAM elevate his and her game. View the Full PDF Article Here.

Account Management 52

Account Management Leadership Account Planning Communication 52

Arpedio

APRIL 3, 2024

The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape. It involves engaging with stakeholders at various levels of the organization to uncover opportunities and develop tailored solutions that align with the customer’s strategic objectives.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

Planview

JULY 11, 2023

Other decisions are made at the individual level on prioritization and focus on a given day. Particularly with digital product delivery, technology has advanced such that the barrier to placing a digital product in a customer’s hands is much lower. So how can you make smarter decisions faster? They also must be made at high speed.

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

Zendesk

FEBRUARY 12, 2024

The Modern Customer Podcast Listen here Best for: Understanding modern customer behavior The Modern Customer Podcast offers a deep dive into the evolving behaviors, needs, and expectations of today’s customers.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Planview

APRIL 6, 2023

It examines anonymized data from over 3600 value streams, representing over 38K individuals across the value chain from ideation to value. To my knowledge, we are the only organization with access to such a large and complex value stream data set. They have that awareness, and they organize around it.

Software 52

Software Software Decision-making Digitalization 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. So, what does marketing bring to the table?

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

APRIL 15, 2022

It presents the readers with a fresh perspective on customer relations and also throws light on failproof strategies for long-term customer value. This book helps CRMs solve complex customer relations concerns. It talks about service quality over the internet and how it plays a significant role in customer retention.

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

NOVEMBER 2, 2020

In response to providing customers value during the COVID-19 pandemic, he said, “Personally addressed email newsletters are working exceptionally well to build stronger relationships with your customers.”. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21