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How to raise your account management game (part one), with Jenny Plant

Account Management Skills

I get to speak to a lot of account managers who work in creative agencies. And I get a lot of questions about how they can progress their career, how they can be better at the account management role, and some of the key things that are most important when it comes to being more efficient and more effective in the role.

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How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Director Global Account Management, Aramex. Aramex is a leading global provider of comprehensive logistics and transportation solutions, headquartered in Dubai and listed on the Dubai Financial Market. Aramex was the recipient of the 2021 SAMA Excellence Award for “Outstanding Young SAM Program.”. Responding to Market Shifts.

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Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Red Star Kim

I’ve known Claire for more years than either of us care to remember and her long-established agency is known as one of the best for legal PR. Bolt Burdon Kemp – E-scooter rights and personal injury law E-scooters that are part of trials are insured and legal whereas private-owned e-scooters are not.

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6 Ways To Turn Around a Client That Doesn’t Like You

Account Manager Tips

5 reasons you shouldn't apologize to your clients How to say sorry without saying sorry How to say sorry and mean it Worth a click Quote of the week. We were wrapping up my Key Account Management Master program and it was so exciting to see the progress everyone has made. Table of Contents. Vilnius rocks!

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Cultivate a cross-selling culture

Red Star Kim

We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. While we discussed various tools and methods to promote cross-selling and referral management, a key theme emerged around changing culture.

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How to raise your management game (part two) with Jenny Plant

Account Management Skills

This is part two of a two part episode about raising your account management game. If you haven’t listened to part one, I’d recommend you go back and give it a listen, it’s episode 74. This is part two of a two part episode about raising your account management games.

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations. So I’ve selected three books – depending on whether you are a beginner or a pro and whether you are in the UK or the USA.