Remove industries life-sciences
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Introducing CX1™ – Our Salesforce Strategic Customer Engagement Tool

Clarity Engagement Solutions

The 1st Industry Cloud Solution on Salesforce to focus exclusively on Strategic Customer Engagement. Built for each industry, it takes account teams in every market to the next level and enables commercial teams to understand their customers at a deeper level and mean more to them. That’s where Clarity CX1™ comes in.

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What are the 4 Zones™ of Customer Engagement?

Clarity Engagement Solutions

The 4 Zones™ of Customer Engagement is a practical, coachable, and repeatable framework of industry-leading best practices for strategic customer engagement. It is a tailored approach that has already been rolled out to commercial Life Sciences and Medical Devices organisations in over 35 countries worldwide.

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Introducing CX1™ – Our Salesforce Strategic Customer Engagement Solution

Clarity Engagement Solutions

It directly supports our 4 Zones™ of Customer Engagement technology and is the 1st Industry Cloud Solution software on Salesforce Lightning to focus exclusively on Strategic Customer Engagement for organizations and field teams calling on key accounts. That’s where Clarity CX1™ comes in. CX1™ is different.

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Life science and CX: The impact of customer service

Zendesk

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations.

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What is 4 Zones™ Customer Engagement?

Clarity Engagement Solutions

The 4 Zones™ of Customer Engagement is a practical, coachable, and repeatable framework training delivered by Clarity that combines the setting of everyday language and industry-leading best practices.

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Virtual Alliance Launch Best Practices

Vantage Partners

This past year, alliance launches across the life sciences industry shifted from in-person to completely virtual.

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Knowledge Management: The Cure for Contact Center Agent Training Ills in the Variant-Era

Customer Think

In fact, it costs almost $16,900 to train a new call center agent in the pharmaceutical industry over a 12-month period, according to Cutting Edge Information, a life sciences research firm. Training is clearly not an inexpensive endeavor. The training […].