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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. But that’s a topic for a different day. It all starts with selecting the right accounts. #4:

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. The ability to uncover customer needs, develop solutions, communicate value propositions and negotiate effectively doesn’t vanish just because a salesperson can’t meet her customer face to face.

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“LIQUIDITY,” ORGANIZATIONAL RESILIENCE AND YOU

Strategic Account Management Association

Unfortunately, the amount of teamwork expected in matrix structures has not materialized, and rather than focusing on making the best possible decisions, negotiated decision making is the norm. Liquid organizations use team-based structures to increase the quality, speed and innovativeness of outcomes. Entrepreneurial.

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Digital Health Industry Value Chain: Deep Dive

Flevy

Effective value chain management enhances operational efficiency, reduces costs, and fosters innovation, thereby creating significant value for patients and stakeholders. Procurement secures essential materials and services, while technology development drives continuous innovation.

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Consumer Packaged Goods (CPG) Industry Value Chain: Deep Dive

Flevy

Effective value chain management enhances operational efficiency, reduces costs, and fosters innovation, thereby creating significant value for customers and stakeholders. Procurement secures essential materials and services, while technology development drives innovation.

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Agriculture Industry Value Chain: Deep Dive

Flevy

R&D drives innovation in agricultural practices and technologies. Collaborate with suppliers and customers to align the value chain with market expectations. Reaping Rewards: Innovation in the Value Chain Continuous improvement and innovation are the lifeblood of the Agriculture industry.

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Consumer Electronics Industry Value Chain: Deep Dive

Flevy

Effective value chain management enhances operational efficiency, reduces costs, and fosters innovation, thereby creating significant value for customers and stakeholders. Product design and development are at the heart of innovation, driving the creation of new and improved products.