OnStrategyHQ

DECEMBER 20, 2023

The Strategic Planning Process in 4 Steps To help you throughout our strategic planning framework, we have created a how-to guide on the basics of a strategic plan, which we will take you through step-by-step. A good strategic plan dictates “how” you travel the selected road. Questions to Ask: Who is on your Planning Team?

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98

Flevy

JANUARY 13, 2024

As organizations strive to enhance their performance management processes, they often encounter common pitfalls that can undermine the effectiveness of their KPIs. This misalignment can significantly hamper the organization’s growth and competitiveness in the market. How do we identify this pitfall?

Retail 52

Retail Healthcare Decision-making Performance Review 52

Brooks Group

JULY 14, 2023

In a rapidly changing world, the success of your business may depend on one key factor: how effective the company’s sales leaders are. Yes, there are multiple ingredients in a recipe for success: your product value proposition, go-to-market plan, and strength of your sales training to name just a few. Sales leaders are no exception.

Sales Training 52

Sales Training Virtual Selling Sales Decision-making 52

Account Manager Tips

AUGUST 9, 2022

How do you get your client to move forward when the deal stalls? Sales process checklist Establish the next commitment The Thermometer Technique Favourite podcast: How to Succeed Just for fun Quote of the week. A listener of the podcast, Ben Patton asked how to get a client to move forward with your proposal when it stalls?

Negotiation 130

Negotiation Value Proposition Brainstorming Suppliers 130

Hubspot Sales

JANUARY 5, 2023

Here, I spoke with Mike about how the software buyer's journey has changed, according to new data from G2's 2022 Buyer's Behavior Report — plus, how your sales strategy should pivot in 2023 to meet new buyers' expectations. How to Shift Your Sales Strategy to Match the New Buyer's Journey in 2023. Let's dive in.

Stakeholders 111

Stakeholders Software Software Decision-making 111

Red Star Kim

JUNE 20, 2022

She explains that the book was designed to help people understand what coaching is, how it works and how to do it. She confirms that the coach usually prepares the client for the first session with some introductory paperwork and exercises – including the client’s draft of their goals for the entire coaching process.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Red Star Kim

NOVEMBER 2, 2023

As rainmakers, they must build awareness of their expertise in the market to generate demand, identify and close new client business, deliver the work, and then renew and expand the relationship over time. The article What Today’s Rainmakers Do Differently (hbr.org) was published in Nov-Dec 2023. And predict it will continue to decline.

Client Relationships 130

Client Relationships CRM Financial Services Decision-making 130

Nutshell

JANUARY 30, 2023

What is lead scoring: A beginner’s ultimate guide Every marketer knows that not every lead will turn into a paying customer. So how do you identify which leads will most likely convert? Moreover, how can you improve your campaigns so they generate high-quality and converting leads? Enter lead scoring. What is lead scoring?

Prioritization 62

Prioritization CRM Marketing Organization 62

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. When one person holds knowledge about a particular product, service, process, or system, have them document it. When customers are commenting about a service, update documents with that feedback. Centralize your knowledge 2. Keep it updated 3. Aspects of Updation 4. Write right 7.

Management 102

Management Decision-making Organization Innovation 102

Planview

NOVEMBER 11, 2022

Value stream management (VSM) is about helping teams work smarter and faster, but how do you begin? This process will take time, but it is necessary to begin understanding the “true flow of your work.”. These types of issues clog the backlog and negatively affect your flow. Getting from here to there requires several steps.

Management 52

Management Financial Services Communication Prioritization 52

Insightly

FEBRUARY 2, 2022

So here’s how to use your CRM to track customer engagement and the appropriate Key Performance Indicators (KPIs) for your business size. Engaged customers create emotional bonds with your brand, and can create a valuable feedback loop for product improvements. . What is customer engagement? Why measure customer engagement?

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

Insightly

JUNE 17, 2021

Marketers tend to be heads-down. It’s how your customers share their experiences with your product and services to inform your product and marketing. . The customer’s voice can include negative and positive feedback, and it can be delivered in a variety of ways. How to create a customer voice strategy.

Decision-making 98

Decision-making Media CRM Marketing 98

Planview

FEBRUARY 29, 2024

According to McKinsey , this “tax” on development comprises about 40 percent of IT balance sheets, stemming from the intense pressure to enter the market and gather feedback swiftly. This process becomes cumbersome, weaving a web of management complications as the automotive codebase simultaneously grows and matures.

Prioritization 59

Prioritization Innovation Suppliers Manufacturing 59

Insightly

FEBRUARY 2, 2022

So here’s how to use your CRM to track customer engagement and the appropriate Key Performance Indicators (KPIs) for your business size. Engaged customers create emotional bonds with your brand, and can create a valuable feedback loop for product improvements. . What is customer engagement? Why measure customer engagement?

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. How can you know whether your customer support department is consistently delivering high-quality service? Existing CSAT and NPS comments that focus on positive or negative customer service interactions.

Onboarding 116

Onboarding Customer Value Marketing Management 116

Hubspot Sales

AUGUST 1, 2022

Therefore, hiring the right person for the role is crucial, as such a hire will handle ‘backend’ stuff like lead management, data analysis, process optimization, and even sales strategy. How can you improve our CLV? How can you optimize the sales process? How do you measure success? Measuring success.

Sales 115

Sales Stakeholders Communication CRM 115

Flevy

MARCH 26, 2024

Frameworks are helpful for several reasons: They provide structured and detailed process for addressing the business challenge at hand. They accelerate the problem-solving process, as they allow consultants to apply proven methods and best practices, rather than reinventing the wheel each time or wasting time and effort pursuing dead ends.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Zendesk

APRIL 18, 2023

With a customer journey map, you can see how your storyline tends to play out—where you’re succeeding and where you’re losing customers. How to create a customer journey map 3 customer journey map examples Customer journey mapping best practices Customer journey map templates What is a customer journey map?

Customer Experience 98

Customer Experience Advertising Media Brainstorming 98

Brooks Group

OCTOBER 25, 2023

Consistently focusing management attention on negatives can lead to tension between sales managers and their team members or even turnover. An adaptive approach means that instead of prescribing what their team members should do and how to do it, managers vary their recommendations based on each individual’s personality type.

Sales Management 52

Sales Management Management Sales Artificial Intelligence 52

Outbound Engine

NOVEMBER 18, 2019

The best marketing ideas for auto repair shops are the ones that increase your referral business through word of mouth. You can spend money on TV ads, SEO and PPC campaigns, and even direct mail, but you’re investing a small fortune on marketing channels that don’t grow your word-of-mouth business. Get Yours Now.

Marketing 80

Marketing Media 80

Zendesk

FEBRUARY 7, 2024

Customer win-back campaigns are marketing efforts designed to reengage inactive or churned customers. In this guide, we detail the basics of win-back campaigns, explain how they can contribute to an enhanced customer experience (CX) , and share several win-back email campaign templates you can use to jump-start your efforts.

Decision-making 52

Decision-making Prioritization B2C Profitability 52

Zendesk

JUNE 30, 2022

It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? While neck-deep in that process, however, it’s easy to lose track of what happens to customers after the deal is done.

Sales 98

Sales Decision-making B2C Profitability 98

Zendesk

FEBRUARY 29, 2024

In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact. Increased revenue: You can improve your processes by understanding why customers leave. More in this guide: Why is revenue churn rate important?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

ACT

JANUARY 11, 2023

In this article, we’ll show you how to find customer pain points and why it’s crucial for your small business. Let’s discuss the four main types of customer pain points to help you better understand the concept: Process pain points : Problems and inconveniences customers experience because of a company’s customer-related processes.

Small Business 52

Small Business Customer Experience CRM Communication 52

Hubspot Sales

FEBRUARY 21, 2020

A mentor can coach them on how to become more efficient with their time, or how to appropriately frame this challenge to their boss. A mentor can coach them on how to become more efficient with their time, or how to appropriately frame this challenge to their boss. Sales Burnout. Causes of Burnout for Sales Reps.

Meetings 136

Meetings Account Management Management Performance Review 136

ACT

NOVEMBER 8, 2023

A sales funnel flooded with tons of leads—it’s a cherished dream that unites marketing and sales teams. It isn’t surprising that 68 percent of marketers use lead scoring and generation as a metric to assess the effectiveness of their campaigns. That’s where lead scoring comes in.

CRM 52

CRM Marketing Prioritization Media 52

ReviewTrackers

AUGUST 5, 2020

What is Customer Experience Marketing? Customer experience marketing is the strategy of focusing marketing efforts on the customer and improving how the customer experiences your product or services. . Is Customer Experience Really Marketing? That’s why marketers need to step up to the plate.

Customer Experience 49

Customer Experience Marketing Media Decision-making 49

Mike Kunkle

OCTOBER 24, 2021

At a minimum, these leaders must tackle quota setting, territory optimization, account assignments, account plans, any compensation plan updates, go-to-market strategy shifts, tactical plans, playbooks, and more. How can you use them as a diagnostic tool to identify gaps to close? Five Questions That Will Help You Plan for Impact.

Sales 130

Sales Prioritization Sales Analytics Sales Training 130

Nutshell

MARCH 7, 2023

Data privacy refers to the handling of personal information , also known in marketing as personally identifiable information (PII). A lack of data privacy policies will reflect negatively on your brand. That’s why data privacy and compliance are incredibly important facets of collecting, understanding, and storing customer data.

CRM 62

CRM Insurance Healthcare Banking 62

Hubspot Sales

AUGUST 22, 2022

Let’s start by taking a look at how the sales field has changed from 2021 to 2022, and dive into the biggest sales trends of the year. The number of interactions with prospects during the sales process is growing. How B2B Sales Pros Are Exceeding Targets/Quotas. UK, Japan, Canada, Australia, France, and Germany.

B2C 89

B2C Sales CRM B2B 89

Arpedio

OCTOBER 24, 2023

Discover how to leverage your strengths, mitigate your weaknesses, seize opportunities, and defend against threats. These might be emerging markets, new technologies, or trends that could help you reach your destination faster. You’re armed with a compass, and you need to chart a course that will lead you to success.

Decision-making 52

Decision-making Account Management Prioritization Software 52

Brooks Group

JANUARY 19, 2023

The buyer decision process is between various products and services on the market. 5 Steps to Consumer Decision-Making Process The decision-making process of a product or service is similar to the decision-making process of consumers and businesses. However, there are a few points that set them apart.

Decision-making 52

Decision-making Investors Sales Training Banking 52

OnStrategyHQ

APRIL 1, 2022

A key concept to remember is identifying the attribute and its impact, be it positive or negative. A key concept to remember is identifying the attribute and its impact, be it positive or negative. How to Do a SWOT Analysis in 5 Steps. Profitability – Operating costs, EBITDA by line of business or market.

Supply Chain 52

Supply Chain Prioritization Media Organization 52

Arpedio

DECEMBER 20, 2023

The key to successful Solution Selling is knowing how to identify customer needs and pain points and use that information to tailor solutions that solve their specific problems. This approach entails active listening, strategic questioning, and solution development to craft personalized offerings that address specific customer needs.

Prioritization 52

Prioritization Decision-making Meetings Organization 52

Hubspot Sales

SEPTEMBER 1, 2023

But how do you do that ethically? The good news: There’s a way to leverage AI with ethics intact, and we’re showing you exactly how to do so. How to Train Your AI Ethically Remember this: If we weren’t thinking about AI ethically, then something would be wrong. And there are threats of lawsuits against OpenAI. Manage leads.

Artificial Intelligence 103

Artificial Intelligence Decision-making Sales Software 103

ClearPoint Strategy

FEBRUARY 15, 2022

Mistakes early on in your strategic plan can have major negative impacts and consequences later. Looking for more guidance on how to do strategic planning step by step? You could need to redo your plan after eighteen months, lose staff buy-in, or fail to implement the strategic plan altogether. 6 Strategic Planning Steps To Follow.

Decision-making 98

Decision-making Government Performance Review Communication 98

OnStrategyHQ

APRIL 25, 2024

Introduction to AI guiding principles and responsible AI. Welcome to the journey of defining responsible AI within your organization! AI is crucial for driving innovation and improving operational efficiency in today’s business environment. However, as we harness Artificial Intelligence’s potential, we must do so responsibly.

Artificial Intelligence 52

Artificial Intelligence Government Energy and Utilities Healthcare 52