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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. 2: Reset your shared success plan. Why is this important?

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Building and optimizing your diverse, multifunctional “Dream Team”

Strategic Account Management Association

Our aspiration, I believe, should be to create a workforce that reflects the incredible diversity of our customers, our partners, our suppliers and our community. So how do we as leaders effectively partner and connect with this workforce and, most importantly, with our multi-generational customers? The business case for diversity.

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6 Ways To Turn Around a Client That Doesn’t Like You

Account Manager Tips

And when they are wrong, for the sake of peace and customer retention, we say sorry. Subscribe at : Apple Podcasts | Google Podcasts | Spotify | Stitcher. I've just returned from Vilnius in Lithuania - wrapping up some training and I had the best time. About 45 minutes from Vilnius. Table of Contents.

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How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

Zendesk

In this episode of Conversations with Zendesk, Lye spoke about leadership lessons she’s learned over her career, why it’s so important to find meaning in your work, and the challenges Rivian faces as it expands globally while fine-tuning the customer experience. “We

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Book review: The Strategy Book by Max McKeown

Red Star Kim

Book review: The Strategy Book by Max McKeown Author and book overview of The Strategy Book Author Max McKeown, with both an MBA and PhD from Warwick Business School, is a strategy and innovation coach for leading companies. Unusually, he has accolades for both customer service and human resources. overall purpose?)

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Top Strategies to Streamline Your Performance Metrics for Better Results

AchieveIt

To truly enhance your strategic and business performance, it’s about more than just dreaming big. This is where organizational performance metrics come into play, acting as the secret sauce to your organization’s success. This link is key to making sure your efforts lead to real progress, growth, and long-term success.

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A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back

Nutshell

In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers. So today, we’re diving deep into the world of customer retention.