Flevy

FEBRUARY 26, 2024

Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models. We’ve living in the Digital Age.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Flevy

SEPTEMBER 19, 2023

A multitude of industry sectors find themselves ensnared in relentless competition as organizations strive vigorously, frequently contending over identical attributes, all the while presenting comparable goods or services. This fiercely competitive environment has clear and accepted boundaries with well-defined competitive rules.

Value Proposition 96

Value Proposition Digital Transformation Profitability Innovation 96

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Motivations and Goals : Identifies what drives the persona to look for solutions, what they value most, and what their end goals are regarding the product or service.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Planview

JANUARY 2, 2024

Planview’s platform is designed to empower its customers for success in their digital transformation efforts. However, achieving success in any digital transformation initiative necessitates the alignment of people, methodology, and governance. I get to use my experience to become a trusted advisor for them.

Digital Transformation 98

Digital Transformation Digitalization Government Decision-making 98

Zendesk

FEBRUARY 27, 2024

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.

Digitalization 59

Digitalization Customer Experience Organization 59

OnStrategyHQ

FEBRUARY 16, 2024

Embracing AI within your business strategically can transform your organization, helping you multiply your mission and achieve what was impossible without adding additional human labor. It can be used with individuals as well, but this framework is really designed to be used to align your entire organization from an executive level.

Artificial Intelligence 52

Artificial Intelligence Government Value Proposition Co-Creation 52

Flevy

AUGUST 20, 2023

After identifying a customer group, organizations have to decide which of them they should target and how. It’s time to decide if there is a need to add a new feature to an existing product, develop a less expensive version of a product, or take an alternative path altogether.

Value Proposition 94

Value Proposition Digital Transformation Profitability Innovation 94

Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This metric is based on the principle that customer loyalty increases when products and services are easily accessible. the Customer Effort Score.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Flevy

APRIL 25, 2024

In the field of Market Research and Consumer Behavior Analysis, a significant problem that organizations face is the inability to fully grasp and interpret the subconscious thoughts and emotions of their consumers. This method has been adopted across various industries, revolutionizing the way organizations understand consumer attitudes.

Construction 52

Construction Digital Transformation Communication Decision-making 52

DemandFarm

OCTOBER 3, 2023

Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations. Changing Customer Expectations Customer expectations are continually evolving. Businesses must adapt to these changing expectations to remain customer-centric.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Arpedio

APRIL 15, 2024

AI technologies offer a range of capabilities that are essential for organizations to thrive in modern sales environments: Insights and Analytics : AI-driven insights provide sales teams with valuable data and analytics to understand customer behavior, preferences, and buying patterns.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Planview

MARCH 15, 2024

With a rapidly evolving digital landscape that continues to introduce waves of uncertainty, companies and organizations alike struggle for clarity and cognizance in organizational delivery for customer value. These constitute “value streams,” representing a team’s flow of connected work from customer request to product delivery.

Management 64

Management Artificial Intelligence Decision-making Software 64

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. I do have a video on this topic, from my newsletter, Sales Enablement Straight Talk , as an additional resource.

Sales 258

Sales Finance Decision-making Profitability 258

Mike Kunkle

OCTOBER 2, 2022

It’s “other-centric” servant leadership (leading, serving, acting in your buyers’ and customers’ best interests, creating, communicating, and confirming value, and change management). I think the answer depends on what you mean by that (intent) and how you define “sales.” But that’s not selling, per se.

Co-Creation 248

Co-Creation Negotiation Sales B2B 248

Flevy

MARCH 26, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Business frameworks and methodologies are structured tools to approach complex, but common business challenges.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

OCTOBER 5, 2023

Growth Hacking involves reevaluating the way a product is developed and marketed. It suggests a magic strategy or tactic that works for every organization. This is what Product-Market Fit is all about. In other words, a product should be able to solve a burning issue for the customers, and they should be willing to pay for it.

Acquisition 103

Acquisition Investors Digital Transformation Profitability 103

Flevy

JANUARY 10, 2024

The concept of the “Experience Society” is a social and economic evolution where experiences, rather than goods or services, become the primary products of society. It reflects broader cultural and social changes, where personal fulfillment and experiences become central to lifestyles and identity. Popularized by B.

Digital Transformation 52

Digital Transformation Customer Experience Media Digitalization 52

Planview

OCTOBER 16, 2023

Diversity also shines through in the sectors represented, with voices from industries as varied as finance, non-profit, government, education, healthcare, technology, manufacturing, travel, and professional services. The perspective isn’t limited to just a few roles in an organization’s hierarchy.

Management 64

Management Stakeholders Healthcare Manufacturing 64

Planview

JANUARY 17, 2024

In today’s fast-paced and dynamic world of technology, the adoption of Agile methodologies has undoubtedly transformed the landscape of how technology teams function. They are the keystone to maintaining a seamless and productive workflow. An excessive amount of WIP can overwhelm teams, causing delays and inefficiencies.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Flevy

MARCH 19, 2024

Innovation Pipeline Strength is a critical metric for organizations aiming to maintain a highly competitive level of innovation. It reflects an organization’s ability to manage, prioritize, and convert ideas into viable products or services, ensuring a consistent flow of innovation.

Innovation 52

Innovation Management Digital Transformation Prioritization 52

OnStrategyHQ

MARCH 26, 2024

So, what does that mean for your organization? The transformative power of AI for business is a tangible reality for organizations and companies to multiply their mission and gain a competitive edge. This post will guide you through three critical driving questions to unearth how your team can use AI for business transformation.

Value Proposition 52

Value Proposition Artificial Intelligence Cybersecurity Decision-making 52

Flevy

JULY 5, 2022

Digital Transformation is a matter of survival now for all organizations particularly businesses. Altering organizations to cater to the progressively digital market environments and gaining benefit of the digital technologies to enhance operations are vital objectives for virtually every modern-day business.

Digitalization 109

Digitalization Digital Transformation Artificial Intelligence Banking 109

Flevy

DECEMBER 9, 2022

The Capabilities-driven Growth Strategy entails capitalizing on the organization’s current strengths, utilizing all possible ways—e.g., existing or adjacent markets, organic channels ( Marketing or Innovation ), or inorganic methods (Mergers & Acquisitions). A unique capabilities system, which competitors can’t imitate.

Supply Chain 114

Supply Chain Value Proposition Digital Transformation Profitability 114

Red Star Kim

FEBRUARY 1, 2024

In its 12 th year – it obtains the opinions of around 100 CMOs from professional service firms. And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Flevy

APRIL 16, 2024

Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into obscurity. The model is designed to help technology companies create products tied to users’ emotions and daily habits that are engaging and habit-forming without relying on expensive advertising.

Advertising 52

Advertising Decision-making Digital Transformation Digitalization 52

Flevy

MARCH 19, 2024

The Ohmae 3C model, also known as “the Strategic Triangle ,” is a strategic framework that assists in developing the fundamentals of Business Strategy for any organization. Organizations that can effectively integrate these 3 C’s into their strategy are capable of penetrating the appropriate segment of the market.

Shareholders 52

Shareholders Decision-making Digital Transformation Manufacturing 52

Mike Kunkle

MAY 30, 2023

It’s organizational behavioral change management, for sure, and requires both smart and hard work. Some environments (and company leaders) do not support root-cause diagnosis, effective solution design, sound implementation, and the adoption, behavior change, and mastery that are required to improve organizational performance.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

PartnerTap

FEBRUARY 20, 2024

We know that the old sales playbook no longer works and sales transformation is a top priority in 2024. Companies have changed how they buy products and services for their companies, and sales deals today are exponentially more complex than they were 10 years ago.

Leadership 52

Leadership Suppliers Sales CRM 52

Planview

OCTOBER 19, 2023

In the pursuit of successful digital transformation, many businesses have faced challenges stemming from fragmented data repositories and the implementation of multiple systems of record to accommodate evolving business demands. Many systems are employed for software development, deployment, and operational needs.

Digital Transformation 64

Digital Transformation Digitalization Government Software 64

Flevy

MARCH 18, 2024

This essential function encompasses the activities organizations undertake to innovate and improve their products or services. It is through effective R&D activities that organizations can develop groundbreaking products, improve existing offerings, and discover new ways to meet customer demands.

Management 52

Management Digital Transformation Innovation Decision-making 52

Planview

SEPTEMBER 20, 2023

We are thrilled to acknowledge a handful of forward-looking organizations that have excelled at achieving their strategic goals by leveraging Planview’s solutions. We are honored to be a partner with an organization such as this, with a strong and worthy mission.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Planview

SEPTEMBER 18, 2023

You know the saying: The only constant is change. Consider these changes faced by PMOs in recent years: The call to infuse agility and become a modern PMO. The economic headwinds and uncertainty driving an increased focus on outcomes and productivity. The pandemic’s impact on the labor market and the rise in burnout.

Management 52

Management Digital Transformation Decision-making Facilitation 52

Flevy

MARCH 25, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Business frameworks and methodologies are structured tools to approach complex, but common business challenges.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Flevy

FEBRUARY 25, 2024

By integrating Key Performance Indicators (KPIs) into the Strategic Planning process , organizations can ensure their strategies are data-driven, focused, and aligned with overarching business goals. It enables organizations to proactively shape their future, rather than reactively adapting to external changes.

Supply Chain 52

Supply Chain Management Digital Transformation Decision-making 52

Flevy

APRIL 28, 2021

Most organizations aren’t ready to deliver great Customer Experiences across all channels. With the advent of digital channels, these organizations set out to use and proffer their services via digital channels. They did this by creating discrete digital-product groups in their existing operational infrastructure.

Customer Experience 111

Customer Experience Leadership Digitalization Government 111

Planview

MAY 5, 2023

Werner Vogels, CTO of Amazon Web Services (AWS), once said, “Dance like nobody is watching. Using the AWS global cloud infrastructure and services, we have the computing power, high availability, and flexibility needed to host and advance our connected platform of solutions. Encrypt like everyone is.” million users worldwide.

Innovation 59

Innovation Manufacturing Procurement Healthcare 59

Flevy

SEPTEMBER 14, 2023

Organizations undergo different phases of development. They keep surprising their customers with novel product or service offerings. They accomplish this by allocating dedicated resources, investment, time, and effort into the creation of unique concepts, testing and nurturing those, and ousting defunct products.

Value Proposition 52

Value Proposition Artificial Intelligence Innovation Digital Transformation 52