Flevy

APRIL 28, 2021

With the advent of digital channels, these organizations set out to use and proffer their services via digital channels. With the advent of digital channels, these organizations set out to use and proffer their services via digital channels. Requirements of personalized services / products by the customers.

Customer Experience 111

Customer Experience Leadership Digitalization Government 111

Hubspot Sales

NOVEMBER 8, 2023

Transitioning into a leadership role requires a whole new set of skills and strategies. Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions.

Sales Management 103

Sales Management Management Energy and Utilities Emotional Intelligence 103

Planview

MARCH 26, 2024

Understanding the Purpose of Your PMO You want your PMO’s value to be recognized and appreciated throughout the organization, especially by leadership. We talked about how the PMO can be one of your organization’s greatest strategic value drivers. In this post, we will discuss how you can get the most value from your PMO.

Government 59

Government Stakeholders Prioritization Organization 59

MDI Training

JULY 28, 2021

HR managers are often faced with the challenge of identifying employees who are suitable for leadership tasks. How do you know in practice whether an employee can and wants to take on a leadership role ? 2 MAIN LEADERSHIP STYLES. Transactional leadership = leading via goals. What is leadership?

Leadership 98

Leadership e-Learning Decision-making Digitalization 98

Planview

JANUARY 10, 2022

At Planview, we have two great products that meet the varying needs of Professional Services organizations—whether it be products for Professional Services companies, professional services groups embedded in product companies, or those providing Managed Services. Major Events. TSW Conference.

Energy and Utilities 98

Energy and Utilities Profitability Decision-making Acquisition 98

Hubspot Sales

NOVEMBER 17, 2020

Sales organizations saw some success with the transition to fully remote selling: 64% of sales leaders who made the transition this year met or exceeded revenue targets, compared to 50% of leaders who had not. 2020 has been a year of massive change. Our mission at HubSpot is to help millions of organizations grow better.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

Planview

SEPTEMBER 18, 2023

The economic headwinds and uncertainty driving an increased focus on outcomes and productivity. The pressure to evolve is mounting for the PMO, which needs to adapt to new digital strategies – and more strategic, product, or initiative portfolios – while bridging traditional practices. That challenge will only intensify.

Management 52

Management Digital Transformation Decision-making Facilitation 52

Planview

SEPTEMBER 20, 2023

We also use this opportunity to recognize customers who challenge Planview to build better products and provide better service, leading to improved collaboration while helping us define what success means to our customers. We are honored to be a partner with an organization such as this, with a strong and worthy mission.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

PartnerTap

JUNE 8, 2021

“ Digital transformation is not a product or a solution. From remote teamwork and learning, to sales and customer service, to critical cloud infrastructure and security—we are working alongside customers every day to help them adapt and stay open for business in a world of remote everything.” Leadership. The Cultural Keystone.

Digital Transformation 83

Digital Transformation Digitalization Co-Creation Artificial Intelligence 83

ClearPoint Strategy

DECEMBER 10, 2021

The city views its citizens as customers, staff as teams, and operations as goods and services. Every organization must make a big strategy shift at some point or another to stay at the forefront of its industry. In some cases, a big strategic change may also be necessary to simply survive. The City of Germantown, Tennessee.

Organization 98

Organization Computers and Electronics Banking Government 98

Zendesk

MAY 19, 2021

Many customer service agents reach a point in their career when they decide they want to transition into a new role. But one of the most likely moves is to become a customer service manager. It’s not for everyone, but customer service management is a fulfilling, challenging role for the right person.

Management 52

Management Communication Customer Experience Construction 52

Flevy

MARCH 21, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Apptivo

OCTOBER 3, 2022

Watch the product lifecycle, but more important watch the market lifecycle.” – Philip Kotler. However, as businesses grow, their ability to service every customer with the same level of care becomes a challenge. Introduction. Who is a buyer and who is a customer? And, when and how does a buyer become a customer?

Marketing 98

Marketing Value Proposition CRM Publishing 98

Hubspot Sales

MAY 9, 2022

Taking the reins doesn't come naturally to everyone, and even born leaders might need a little guidance when transitioning into a sales management role. Even the strongest, most refined sales leadership skills can only take you so far if the team you're leading is unruly, unmotivated, and underqualified. Let's dive in.

Management 107

Management Construction Sales Sales Leadership 107

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Flevy

JULY 7, 2022

Yet, most organizations are unable to properly strategize their transition to Digital Maturity. Yet, most organizations are unable to properly strategize their transition to Digital Maturity. Digital Leadership. Go digital or go home. The pursuit of Digital Maturity is quickly becoming a necessity. Digital Strategy.

Digitalization 105

Digitalization Digital Transformation Innovation Banking 105

Hubspot Sales

MAY 7, 2024

No matter your niche, product, or service, and no matter how prepared you are, your business will throw you a curveball. As a marketing business owner whose revenue primarily comes from my writing services, late 2022 to mid-2023 was… unnerving, to say the least. Why do I bring this up in the context of entrepreneurship?

Interpersonal Skills 90

Interpersonal Skills Decision-making eCommerce Prioritization 90

Farland Group

JUNE 6, 2022

New products / service launch. Bring together clients from both companies (acquirer and acquiree) to advise you on the transition, and where you need to focus the new entity to provide value for your existing and new clients alike. New leadership team. New leadership team. Change in strategy. Recent acquisition.

Acquisition 49

Acquisition Leadership Marketing 49

Apptivo

APRIL 21, 2021

The role of project managers has evolved from simple monitoring to strategic leadership. To accommodate the changing business ecosystem, the Apptivo CRM and Project Management combined Software has advanced with the changing trends for a better user experience, easy tracking of milestones, and timely delivery of services.

Management 97

Management Artificial Intelligence CRM Software 97

Zendesk

OCTOBER 4, 2021

As a seasoned sales rep, you naturally get excited—until you realize that you don’t know how to transition from a sales agent to a sales manager. You coach all agents—both veterans and new hires—on the company’s products or services and sales processes and techniques. You begin to wonder, Do I have what it takes?

Sales Management 98

Sales Management Management Sales Leadership 98

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. To help, we’ve rounded up 31 customer service statistics that provide key insights into the preferences and expectations of today’s consumers. The impact of great customer service. Sitel Group ).

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

Flevy

MARCH 26, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Zendesk

APRIL 5, 2021

A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. What is remote work?

Remote Working 98

Remote Working Internet Meetings Digitalization 98

Hubspot Sales

JULY 27, 2020

Our team had to focus more on activities at the top of the funnel, qualifying prospects to ensure they were a good fit for our products and had the budget to spend. Our team also had to swiftly transition to remote work which had its own challenges. Our team also had to swiftly transition to remote work which had its own challenges.

Small Business 109

Small Business Remote Working Sales Acquisition 109

CMOE

AUGUST 26, 2020

While some businesses manage to transition from niche to mainstream by scaling with ease, others struggle to maintain their identity and high standards of customer service—and eventually, their profits. Achieving more sales means more production is required, which means more staff, machinery, and overhead costs.

Onboarding 98

Onboarding Profitability Leadership Business Growth 98

Arpedio

MARCH 18, 2024

The concept of a ‘business expansion strategy’ often conjures images of bold moves and sweeping changes. Yet, a more measured approach, known as ‘land and expand’, is proving to be a game-changer for businesses intent on scale.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

ProlifIQ

FEBRUARY 3, 2023

For most, it is a plan in a slide deck that you share with your boss and leadership at SKO, or a QBR that doesn’t get looked at until the week before the next sync-up. For most, it is a plan in a slide deck that you share with your boss and leadership at SKO, or a QBR that doesn’t get looked at until the week before the next sync-up.

Account Planning 52

Account Planning Stakeholders Decision-making Sales 52

Hubspot Sales

JUNE 8, 2021

Due to the role's responsibilities, the best SDRs have strong interpersonal communication and organizational skills, understand the ins and outs of the products or services, and make a lasting impression. If you hear "ABC" and "Always be closing" pops into your mind, a sales career may be the perfect match for you. What does that mean?"

Finance 111

Finance Sales Account Management Leadership 111

Luminas Strategy

JANUARY 15, 2024

This process involves a genuine assessment about the unique or special aspects of the organization, including products, services, and other capabilities. The article contends that the solution to more effective planning lies not in additional analysis but in increased honesty. Where do we want to go?

Customer Value 52

Customer Value Supply Chain Value Proposition Advertising 52

Arpedio

FEBRUARY 15, 2024

Pre-sales efforts encompass a wide array of activities, including lead generation, prospecting, product demonstrations, consultations, and relationship-building endeavors. Pre-sales efforts encompass a wide array of activities, including lead generation, prospecting, product demonstrations, consultations, and relationship-building endeavors.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

Hubspot Sales

NOVEMBER 28, 2023

Marketing and sales teams rely heavily on one another to drive business. After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. It’s not intuitive, then, that these two functions often exist in silos, each having their own systems and processes. The result?

Marketing 106

Marketing Sales Decision-making Prioritization 106

OnStrategyHQ

DECEMBER 1, 2023

A comprehensive AI implementation is influenced directly by your organization’s strategic approach to AI, how it will impact creating value for your customers, improve the productivity for your team, and transform how to assemble your organization. This is certainly not a comprehensive guide for AI implementation in your organization!

e-Learning 40

e-Learning Leadership Artificial Intelligence Decision-making 40

Showpad

JULY 25, 2019

By understanding these management challenges, Sales leadership can better provide front line sales managers with the sales enablement tools, resources, and support they need to be successful – and drive revenue growth. The three top challenges of today’s front line Sales managers are: Tough transition from rep to manager.

Sales Management 53

Sales Management Management Sales Leadership 53

Mike Kunkle

FEBRUARY 5, 2023

“As in other studies we’ve done, this year’s enablement study found that sales process and sales methodology adoption rates above 75% resulted in above-average gains for revenue plan attainment, quota attainment, and win rates, with a big boost at adoption rates greater than 90%.” ” ~ CSO Insights 2019 Sales Enablement Report (p.

B2B 198

B2B Sales Decision-making Negotiation 198

Insightly

APRIL 15, 2022

Stagnant product development – When was the last time your CRM vendor released an innovative feature? Whether you run a small business, are heading up a start-up, or planning a new CRM system for a large company, your CRM is key to your success. . If your current CRM isn’t working as well as it should, making a move isn’t easy.

CRM 98

CRM Onboarding Decision-making Finance 98

Brooks Group

OCTOBER 19, 2022

This becomes increasingly important for companies who rely on the joint efforts of Marketing, Sales, Account Managers, and Customer Service, not to mention all the people managing all those departments, to reach their goals. This means they need to learn primarily about leadership and how to manage salespeople. Sales Manager.

Sales Training 85

Sales Training Sales Account Management B2C 85

CMOE

FEBRUARY 7, 2023

An organization or workplace can have a positive culture, shown by high productivity, collaboration, and retention, or a negative culture. An organization or workplace can have a positive culture, shown by high productivity, collaboration, and retention, or a negative culture. But what does that entail?

Emotional Intelligence 52

Emotional Intelligence Innovation Leadership Organization 52