Mike Kunkle

NOVEMBER 26, 2022

I am exceptionally pleased and excited to announce that Felix Krueger of FFWD and I launched The Building Blocks of Sales Enablement Learning Experience on November 25, 2022. Here is what Felix had to say when we launched: Why Did We Create this Learning Experience? .

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Sales Leadership Transportation Sales Training 200

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Customer Experience Innovation 98

PartnerTap

FEBRUARY 20, 2024

Companies have changed how they buy products and services for their companies, and sales deals today are exponentially more complex than they were 10 years ago. Customers buy additional products. We know that the old sales playbook no longer works and sales transformation is a top priority in 2024. Prospects become customers.

Leadership 52

Leadership Suppliers Sales CRM 52

Insightly

NOVEMBER 3, 2021

Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships. Customers might also reach out to the support team to address learning needs, or alleviate confusion about how to leverage and optimize product feature sets and functionality.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. Most would agree.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Mike Kunkle

MAY 30, 2023

Purposefully orchestrating organizational performance improvement is difficult. There are also other factors at play, such as product-market fit, strategy, the chosen sales model, organization design, or lack of top-down support, that also influence our work. That’s not happening today, and every time I bring it up, it’s not supported.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. “Data, analytics, and AI capabilities have become integral for success in the sales and marketing space.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Arpedio

MARCH 7, 2022

ABM should be customer-led and team-enabled Sales and marketing need to co-orchestrate the account plan Mapping out the customer journey is absolutely crucial ABM starts with a mindset change and management needs to support this cultural shift Watch the LinkedIn Live session here. Key takeaways. A brief introduction to the panelists.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

Showpad

MAY 7, 2020

Sales enablement should be strategic, orchestrated and cross-functional in nature. And here we run into issues that should be top of mind for every executive: productivity and available selling time. In the case of content, that means marketing, product, sales ops, sales enablement and legal teams.

Sales 134

Sales CRM Sales Management Digitalization 134

Mike Kunkle

AUGUST 27, 2019

Ongoing product updates. They pass through pre-boarding, new-hire orientation, and sales onboarding (role-related training designed to ramp-up the employee to acceptable levels of sales production in the shortest time possible). Encourage employees to periodically reflect on their own experience and sharing what they’ve learned.

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Sales Onboarding Leadership Sales Training 130

Planview

NOVEMBER 9, 2023

Intelligent use of resources manifests in improved internal functions, delightful customer experiences, productive partnerships, winning competitive strategies, and other areas. Channel : This is where the functional expertise and experience of the community shine. Implementation – The “How Will We Achieve the Innovation?

Innovation 52

Innovation Decision-making Facilitation Suppliers 52

Cosawi

JULY 14, 2021

Along with the Key Account Manager, marketing is the co-orchestrator of KAM – they are intrinsically linked. Marketing within KAM is an ABM approach, rather than one focused on a therapeutic area or brand and connects with brand marketing to build value beyond the products and services. CO-ORCHESTRATION AND CO-CREATION .

Co-Creation 52

Co-Creation Marketing Value Proposition Key Account Management 52

Arpedio

FEBRUARY 23, 2024

By optimizing sales operations, organizations can increase sales productivity, enhance pipeline management , and improve overall sales effectiveness. Enhance the customer experience throughout the entire lifecycle. This includes sales planning, forecasting , territory management, sales enablement , and performance analytics.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

Zendesk

JANUARY 31, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Benefit from the plug-and-play nature of Click to Dial–it’s ready to transform your dialing experience right from the moment of installation. Identify and prioritize feature requests to enhance your product roadmap.

Communication 52

Communication Decision-making Prioritization Management 52

Showpad

JULY 18, 2022

Instead, simply upload your product and marketing-approved content into a tool like Showpad and let teams personalize where possible. Easy to access: Speaking of product and marketing, let’s give them well-deserved credit. Orchestrate your sales strategy. That doesn’t mean starting from scratch every time.

Sales 52

Sales Sales Training Marketing Software 52

Miller Heiman Group

APRIL 18, 2018

If enablement is orchestrating content creation through the work of other teams, that percentage may be fine. However, our experiences in the field and with clients tells us that too many sales enablement teams are abdicating their responsibility in this arena. Orchestrated and Integrated. Sales creates 18% themselves.)

Sales 66

Sales Government Facilitation Sales Management 66

Showpad

JUNE 20, 2022

And when you’re a global company as big as DuPont, that’s tricky to orchestrate. These custom Pages provide highly visual, engaging experiences featuring the information and benefits that most concern them as well as ABM accounts. To deliver a great buying experience at scale, Connor turned to his ABM toolkit.

Stakeholders 98

Stakeholders Retail Sales Leadership Onboarding 98

Arpedio

OCTOBER 30, 2023

Table of Contents This article is based on an episode of the Thoughts On Selling Podcast hosted by Lee Lewitt , Principal Sales Productivity Consultant at the Acelera Group. Tailored Value Delivery: Beyond the initial sale, it’s vital to provide a tailored value experience that aligns with the customer’s needs.

Co-Creation 52

Co-Creation Account Planning Artificial Intelligence Leadership 52

Hubspot Sales

MARCH 7, 2023

Investing in RevOps is a powerful opportunity to positively impact your company's bottom line: In fact, B2B companies that invest in RevOps report a 10% to 20% increase in sales productivity and 30% reduction in GTM expenses. You've underinvested in customer experience. Struggling to deliver a strong customer experience?

Publishing 95

Publishing Customer Experience e-Learning Software 95

PandaDoc

NOVEMBER 2, 2023

This article explores the importance of SOA systems, how they boost sales, enrich customer experience, and how the latest technological advancements can further elevate SOA capabilities. Key takeaways SOA solutions can help automate repetitive tasks, enhance customer interactions, minimize errors, and boost overall productivity.

B2C 52

B2C Supply Chain CRM e-Learning 52

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered. So, what’s coming for Showpad?

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SBI

SEPTEMBER 29, 2020

Seismic , the industry-leading sales enablement and marketing orchestration platform provider, and Permira, the global private equity firm, today announced Seismic has raised a Series F round of $92M led by a company backed by the Permira funds to accelerate Seismic’s rapid innovation, international growth, and M&A activity. “We

Investors 38

Investors Shareholders Innovation Financial Services 38

Red Star Kim

JUNE 15, 2023

Our Product | Beauhurst Crunchbase – High growth startups and industry trends Find Next Investment – Crunchbase DataGardener – All companies in the UK (from Companies House). My KAM/relationship management experience (0=low, 10=expert): 0% 18% 18% 9% 9% 9% 18% 18% 0% 0% Have you had formal sales training?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

PandaDoc

MARCH 9, 2021

The Formstack product line has grown significantly in previous years and acquired WebMerge, a popular document management platform, along the way. WebMerge, now Formstack Documents, helps users build forms, prepare documents, and improve productivity around document creation. Conga Orchestrate. DocuSignCLM. Disclaimer.

CRM 52

CRM Small Business Software Software 52

PandaDoc

MARCH 9, 2021

The Formstack product line has grown significantly in previous years and acquired WebMerge, a popular document management platform, along the way. WebMerge, now Formstack Documents, helps users build forms, prepare documents, and improve productivity around document creation. Conga Orchestrate. DocuSignCLM. Disclaimer.

CRM 52

CRM Small Business Software Software 52

Zendesk

JULY 30, 2021

These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions. What is the one-door strategy.

Customer Experience 75

Customer Experience Prioritization Management 75

Insightly

NOVEMBER 3, 2021

Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships. Customers might also reach out to the support team to address learning needs, or alleviate confusion about how to leverage and optimize product feature sets and functionality.

Remote Working 52

Remote Working Customer Success Facilitation Communication 52

Arpedio

MARCH 18, 2024

Selecting the right beachhead revolves around aligning product offerings with identified market needs, ensuring there is a clear demand for what the business intends to provide. By ensuring that the products or services you provide continually align with their evolving needs, your business establishes a foundation upon which trust is built.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Zendesk

JUNE 21, 2021

Logistics orchestration: Keep track of the assets. Many security breaches can manifest as a user experience—something not working the way it’s expected to. User experience: Make onboarding and off-boarding a well-oiled machine. associated with all users, across the entire asset lifecycle.

Logistics 52

Logistics Onboarding Digital Transformation Software 52

Zendesk

OCTOBER 20, 2023

Use the in-depth customer knowledge to prescribe a series of prioritized opportunities that align with your products and services, and specific recommendations that will help them to meet their goals In practice, this might look like an overview of service engagements, offers, targeted engagements, and more that align with customer goals and needs.

Customer Success 52

Customer Success Onboarding Software Software 52

Account Management Skills

AUGUST 21, 2023

Our goal is we could get a four X improvement in terms of productivity. So then we have these and your question was about, well, how are we orchestrating all of this? But we do that orchestration of all those components in either a spreadsheet or in Zapier. Like, you cut my workload in half by showing me how to use these tools.

e-Learning 52

e-Learning Digitalization Publishing Account Management 52

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. “Data, analytics, and AI capabilities have become integral for success in the sales and marketing space.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Showpad

DECEMBER 16, 2021

Our sales enablement function is orchestrated across three pillars: (1) Content & Training, (2) Platform Adoption and (3) Data Insights. My role is to orchestrate the processes to make sure that sales has what they need to sell—and that marketing has the data to optimize what they create.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Hubspot Sales

NOVEMBER 22, 2019

The first of the three is known as value-added selling, where a candidate attempts to create interest by highlighting the various features of the product that make it desirable. The majority of people without selling experience will utilize this method. The value-added approach. That figures; it's probably the most straightforward.

Publishing 130

Publishing Sales Training Sales Marketing 130

PandaDoc

JULY 22, 2021

With a smooth, orchestrated alignment, you can enhance the sales motion and create a better overall customer experience. For example, if your higher education client discovers a new use case for your product this could be a key selling point for future prospects. And we’re not just talking about Sales + Marketing.

Sales 52

Sales Customer Success Prioritization B2B 52

SuperOffice

FEBRUARY 21, 2022

In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more. Not only sales reps and marketers, but also customer experience specialists heavily rely on the CX tech stack.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

SBI

AUGUST 31, 2020

Seismic , the industry-leading and award-winning sales enablement and marketing orchestration platform provider, today announced the launch of new Interactive Content capabilities, enabling marketers and sellers to deliver high impact, personalized content at scale. SAN DIEGO, CA (August 31, 2020) –. Microapps unleash creative storytelling.

Digitalization 26

Digitalization Marketing Innovation Media 26