Tidio

FEBRUARY 26, 2021

His customer retention strategy will work for your business, too. In this guide: What customer retention is and why it matters for your business. Looking for other business growth strategies? About 86% of loyal customers will recommend a business to family and friends ( KPMG) Increased profits. The best part?

eCommerce 52

eCommerce Acquisition Communication Retail 52

Freshworks

NOVEMBER 12, 2020

As the business world was just getting the contours of the infinitely evasive nature of the millennial customer, the real world changed. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. Jump ahead. . Hold on—you don’t have to. Where’s the catch?

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. What’s the difference between customer support and customer service? Why is customer support important for business growth?

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Showpad

OCTOBER 9, 2020

If the messaging and content are wrong from the start because they started from a wrong opinion, that’s a problem. It’s not only salespeople who drive revenue; it involves services, customer success and marketing teams. You should always solve the human problem, then the business problem.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. By contrast, online service is quite new. See also: every household service ever.

Decision-making 40

Decision-making Internet Software Software 40

Account Management Skills

MARCH 6, 2023

Emerging technologies like AI are taking the world by storm at the moment with the likes of Microsoft’s Chat GPT, for example, and today’s guest, Soumya Mohan , is the Co-founder of Poised , an AI-driven app that I’ve been using for a couple of months now. Welcome to Episode 82. Soumya is the co-founder and COO at Poised.

Account Management 52

Account Management Communication Management Meetings 52

Zendesk

OCTOBER 1, 2021

It’s hard to find a brand with a more loyal following of diehard supporters than Apple. According to a 2021 SellCell survey , brand loyalty for Apple customers is at “an all-time high of nearly 92 percent.” Your business can reach Apple-loyal customers by embracing Apple Messages for Business for customer service.

Communication 98

Communication Organization Customer Experience Meetings 98

Account Management Skills

MAY 4, 2021

This is a fascinating episode, I really enjoyed my chat with Tim, and I hope you get some value from it. Would you please go and leave me a review on Apple podcasts ? So the iPhone came along and saved us as a business really, and an app development was a good path. It’s understanding business. Has it helped?

Account Management 52

Account Management Management Banking Insurance 52

Zendesk

NOVEMBER 30, 2023

Zoom is the leader in modern enterprise video communications–with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Key features include chat summarization, agent suggestions, and search capability. Agent Assist Yellow.ai

Co-Creation 52

Co-Creation CRM Communication Customer Experience 52

SmartKarrot

JULY 5, 2022

Customer expectations keep changing, and all business updates revolve around these changing expectations. They are turning more towards digital platforms and seeking personalized experiences from businesses. Customer expectations and business competition are at an all-time high for B2B businesses. Conversational CX!

Communication 10

Communication Customer Experience B2B Digitalization 10

ACT

FEBRUARY 28, 2024

In a consumer-driven market, it’s only natural that customers don’t have the patience to deal with negative purchase experiences or service limitations during the purchasing process. 76 percent of consumers will stop doing business with a company after one negative customer experience. Did you know? It’s easier than it sounds!

Artificial Intelligence 52

Artificial Intelligence Customer Experience Onboarding Profitability 52

Agile CRM

JANUARY 5, 2023

Video conferencing software has grown in importance as a business, educational, and personal tool in recent years. In reality, a lot of businesses are increasingly conducting job interviews remotely utilizing video conferencing software, especially when candidates are unable to attend in-person interviews.

Software 52

Software Software Internet Meetings 52

Zendesk

MARCH 26, 2021

Prioritize a solution that’s fast and simple to roll out so you can reduce your call center’s time to market, avoid customer service interruptions, and ease the burden on your IT team. Chances are, your call center now handles customer communications over phone, email, chat, social media, and more. Modern technology. HD video calls.

Software 59

Software Software CRM Communication 59

Account Management Skills

NOVEMBER 15, 2021

I chat to ‘Agencynomics’ co-author, Peter Hoole , about some common challenges faced by agency owners today, when it comes to business growth. So I’ve been pretty busy with that as well. I was going say that sounds pretty busy. And we started a new service last year called our Mastermind group. Jenny 04:49.

Finance 52

Finance Account Management Profitability Management 52

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. SaaS has become a prime element in every business’s architecture. How have SaaS businesses leveraged AI in 2020? HubSpot is a pioneer brand when it comes to inbound marketing, sales, and services. Let’s find out!

Cybersecurity 8

Cybersecurity Artificial Intelligence e-Learning Software 8

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. SaaS has become a prime element in every business’s architecture. How have SaaS businesses leveraged AI in 2020? HubSpot is a pioneer brand when it comes to inbound marketing, sales, and services. Let’s find out!

Cybersecurity 8

Cybersecurity Artificial Intelligence e-Learning Software 8

Agile CRM

NOVEMBER 30, 2022

The ability to hold in-person meetings is more crucial than ever in the business world of today. Automatic transcription and translation are two characteristics that can be provided by AI and are very beneficial for global businesses. This kind of software can be utilized for conferences, business meetings, and even private talks.

Software 52

Software Software Internet Meetings 52

Nutshell

APRIL 24, 2024

An Office 365 Outlook CRM integration allows you to do so much more with your email service, including team collaboration, sales management, email marketing, and lead generation. Insightly How to choose the best Outlook CRM for your business COMPARE Which CRM has the features you need? Nutshell 2. Microsoft Dynamics 365 3. Zoho CRM 5.

CRM 71

CRM Software Software Marketing 71

Account Management Skills

JUNE 22, 2021

They work with entrepreneurs, business leaders and employees and they’ve done a lot of work with agencies and agency owners particularly. They also shared some really insightful examples of how it can transform your agency business. Like, even when I worked in the big corporate before I set up my own business. Ryan 03:06.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

Agile CRM

DECEMBER 4, 2022

Appointment schedulers are business tools that allow clients to book, reschedule, and cancel appointments through a web interface. When clients want to make an appointment, they go to your business’s website, Facebook Page, or anywhere else the booking software is supported, and choose an available date and time. Schedule.cc.

Small Business 52

Small Business Software Software Meetings 52

Account Management Skills

OCTOBER 4, 2021

He’s the author of the must read book for anyone in agency account management, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer account managers doing more with much less experience. So there was no book on advertising account management client service. I really am. Robert 00:14.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

Hubspot Sales

JULY 19, 2022

If you’re a customer wondering if you can trust a payment link, or a business thinking about adding pay-by-link to your site, put your hand down and read on. A link can be specific to one transaction or always tied to a particular product or service. Customers should always stick with trusted businesses. Are payment links safe?

Retail 23

Retail CRM Marketing Sales 23

SalesGlobe

NOVEMBER 15, 2022

It’s going to show up in the chat. So if you have questions, you want to throw comments and go ahead and put those in the chat or the Q&A box. Chatter, it’s the chats, the chat, the chats with room and the chat will will answer those and keep it interactive. Michelle Seger. Mark Donnolo.

Sales 52

Sales Value Proposition Retail Acquisition 52

Account Management Skills

DECEMBER 28, 2021

Eloise works as a freelance communications consultant and copywriter for both agencies and brands and I think you’ll find this interesting whether you’re thinking about copy in the context of your client’s business or your agency’s business. She shares with me: 1. Transcript: Jenny 00:03. Jenny 04:23.

Communication 52

Communication Account Management Government Meetings 52

PandaDoc

JULY 26, 2021

The eSignature field has so many solutions that a lot of them overlap in many areas of service. Pricing: Personal ($10 user/month), Standard ($25/user/month), Business Pro ($40/user/month), Advanced Solutions (custom price). Pricing: Free (one user), Team ($49/user/month), and Business (starts at $590/month). Our rating: 4.7/5.

Software 52

Software Software CRM Small Business 52

Account Management Skills

DECEMBER 14, 2021

This chat is going to be particularly interesting for you if you’re curious where agencies will be headed in the next 10 years. You’ll work with me for nine weeks and gain the skills and a repeatable client centric approach to adding more value to your existing clients business, and growing your accounts.

Internet 52

Internet Digitalization Advertising Supply Chain 52

Hubspot Sales

NOVEMBER 9, 2023

Despite dating all the way back to the MySpace era , marketing on X (formerly called Twitter) is still untouched for many businesses. The platform has long been associated with customer service , with many brands making entire support channels where they answer questions and help buyers. Treat your X account like your business card.

Media 104

Media Marketing B2C Finance 104

Hubspot Sales

APRIL 2, 2024

Much like “traditional” marketing and sales efforts, the activities I just mentioned are what drive people to you or your business. Of companies using social selling, 61% experience revenue growth, and sales professionals close 40-50% more new business with social selling. And it’s certainly not about advertising on social channels.

Publishing 103

Publishing Media Decision-making Marketing 103

Zendesk

MAY 21, 2021

There’s an oft-cited stat that text messages from businesses have a 98% open rate, but there’s a lot more to business texting than just outbounding customers. Customer service has been transformed by messaging. What is business texting? Benefits of business text messaging. The lesson?

Internet 52

Internet eCommerce Customer Experience Communication 52

SmartKarrot

FEBRUARY 11, 2022

Conversational AI (Artificial Intelligence) has provided an altogether unique experience to SaaS (Software as a Service) businesses. This data procured can be text messages, audio calls, webchats, social posts, or chatbot conversations. You can learn from every conversation and scale your business.

Artificial Intelligence 10

Artificial Intelligence Procurement Customer Experience Customer Success 10