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How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Aramex is a leading global provider of comprehensive logistics and transportation solutions, headquartered in Dubai and listed on the Dubai Financial Market. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions.

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Enhancing the agent experience with Tymeshift’s newest features

Zendesk

We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams.

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Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Red Star Kim

The solution was to create a digital asset on the BBK web site to drive users to the site and be relevant for journalists to include a link in their news and features pieces. Media coverage was obtained in The Guardian, realbusiness, People Management, CityAM and Changeboard (a global HR community).

Media 130
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Internal customer service: Definition, tips, and examples

Zendesk

An internal customer service team would respond to questions like these: How do I reset my password? To improve your response time, you need enough people on your team to handle the volume of requests you receive. A chatbot can also help an HR or IT team scale and provide immediate responses 24/7.

B2C 98
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What do you do when your boss is a micro-managing control freak?

Red Star Kim

Reasons your line manager is a micro-managing control freak (focus on your line manager) Your line manager is using situational leadership Line managers can lead their teams in a number of ways – depending on the situation or task and the skills/experience of the people that work for them. The HR team invited the manager to a discussion.

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The 13 Best Performance Management Systems

CMOE

Performance management aligns team members and resources while flagging potential issues. CMOE has assembled 13 of the best performance management systems you should consider as you evaluate solutions for your business. Bambee Designed specifically for small businesses, Bambee supports many critical HR issues.

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Under pressure – do you have time for your teams?

Mercuri International

In our series of three short blog posts, we’ll be taking a look at some of the key issues facing HR as they navigate the increasingly complex landscape of 2023. In our second, we take a look at the pressures facing HR – and how fresh thinking about the way we train may be part of the solution. And along the way?