Account Management Skills

MAY 20, 2024

Why the account manager ‘permission line’ is stopping growth When agency owners seek training for their account managers, they typically want to fix their team’s lack of ability to deliver good client service.

Account Growth 52

Account Growth Account Management Client Relationships Profitability 52

Red Star Kim

DECEMBER 12, 2023

In early December (and despite the train strike), we gathered at the offices of London | Simmons & Simmons (simmons-simmons.com) for a workshop on “Future Marketing and Business Development Manager”. Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

SBI Growth

JANUARY 24, 2020

” In a survey of 226 economists published by the National Association for Business Economics in August 2019, 72% of the respondents said they believe the U.S. Benjamin Franklin once said, “By failing to prepare, you are preparing to fail.”

Key Account Management 90

Key Account Management Account Management Publishing Management 90

SBI Growth

JULY 25, 2019

The all-too-familiar sound of the champagne popping signals the beginning of a new year. It’s Wednesday, January 1, 2020. You have twenty-four hours left of vacation. Twenty-four hours left until you.

Account Management 78

Account Management Management Acquisition Customer Success 78

Red Star Kim

OCTOBER 25, 2023

It has the potential to transform client communications, fast-track the generation of research and thought leadership and fuel content management campaigns. Another valuable AI-powered tool for the MarTech armoury. So here’s a brief system review: CogniClick for instant, personalised research reports using AI.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Red Star Kim

JUNE 16, 2022

The MBL workshop on Referrer and Intermediary Management earlier this week combined those in front-line fee-earning roles (e.g. employment and family solicitors) with those from marketing and business development in legal, tax, wealth management and property firms. content management, events etc) in which they should do so.

Management 130

Management Key Account Management Digitalization Communication 130

Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

APRIL 17, 2023

Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners. The main takeaways for the delegates can be summarised with the following themes: Referrer management – Grading, Research, Discipline, Storytelling and Leveraging your exemplars.

Management 130

Management Manufacturing Client Relationships Facilitation 130

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Strategic Account Management Association

AUGUST 10, 2021

Chad Albrecht, Managing Principal of ZS Associates, and Joel Schaafsma, SAMA’s Research General Manager, have offered us a sneak preview of some key findings. Participants included 200 Account Managers, SAM Program Directors, and Central Office/Program Managers across 8 industries worldwide.

Artificial Intelligence 104

Artificial Intelligence Healthcare Account Management Account Planning 104

Red Star Kim

SEPTEMBER 8, 2023

This week’s PM Forum training workshop “Commerciality: Finance, Pricing, Innovation and Research” was attended by delegates from law, accountancy and insolvency firms. As well as marketing and business development executives and managers there were also those in specialist pricing and bid roles.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Outbound Engine

FEBRUARY 6, 2019

Team Captain and People Operations Manager, Meg White, explains why OutboundEngine participates in Startup Games, “First, it’s for charity! – Brandon Koletsky, Sales Operations Project Manager. . The post OutboundEngine Places 2nd Overall at Startup Games 2019 appeared first on OutboundEngine.

Profitability 67

Profitability Account Management Meetings Management 67

Miller Heiman Group

DECEMBER 30, 2019

Three Sales Management Practices that CROs Can Use to Prepare Themselves for a Recession As organizations brace themselves for a softer economy, we offer three management practices that chief revenue officers can invest in now to prepare their sales force for whatever challenges come next. Thanks for being with us in 2019.

Sales 49

Sales Stakeholders Sales Management Facilitation 49

Red Star Kim

AUGUST 24, 2023

This short (130 pages) information-packed book was revised in 2019. He has also been a management consultant, a marketing director and a financial journalist. And there’s a pragmatic guidance on pitching, pricing (six things clients consider, a table of alternative fee structures ) and a simple project management methodology.

Finance 130

Finance Government Profitability Banking 130

Holden Advisors

SEPTEMBER 21, 2021

Top-performing strategic account managers get this. Brown, The Surprising Power of Questions, Harvard Business Review, May-June 2018 4 CSO Insights, 2019 Sales Performance Report 5 Francesca Gino, The Business Case for Curiosity, Harvard Business Review, September- October 2018. They sell potential.

Decision-making 435

Decision-making B2B Profitability Account Management 435

Red Star Kim

DECEMBER 5, 2023

| Microsoft Dynamics 365 CRM Software | Infor CRM SLX (In 2014, Infor acquired Saleslogix from Sage) What is Intapp CRM? Another delegate suggested using monday.com | A new way of working to integrate all action lists and help avoid being overwhelmed by so many tasks. Sometimes marketing and sales system are not integrated.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

SBI

DECEMBER 9, 2019

Smart Selling Tools Announces Top Sales Tools of 2019. the leading provider of information on sales software technologies (SalesTech), today announced the release of its Top Sales Tools of 2019 Guide: Final Cut. 26, 2019 /PRNewswire/ — — Smart Selling Tools, Inc. Management Reporting. Targeting Accounts.

Account Planning 26

Account Planning Software Software Acquisition 26

SBI

SEPTEMBER 27, 2019

Brainshark Named Best Training Solution in 2019 Golden Bridge Awards. delivering SaaS-based sales enablement and readiness solutions , today announced it is a winner in the 2019 Golden Bridge Awards®. September 26, 2019 — Brainshark, Inc., Account Planning. Opportunity Management. Brainshark , Inc., WALTHAM, Mass.

Artificial Intelligence 34

Artificial Intelligence Account Planning Onboarding Profitability 34

Mercuri International

JULY 1, 2021

Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? To serve their accounts as effectively as possible, the KAM needs to access resources across different business units and silos of their own company. Winner takes all? Weltman, J.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

SBI

AUGUST 27, 2019

It’s 2019, Still Segmenting and Planning in Excel? This is 2019. Instead, you should move accounts in and out of segments based on more granular data like usage, buying signals, content downloads, etc. These factors should be tracked and weighed to continuously evaluate the “fit” of an account in the segment.

CRM 37

CRM Account Management Leadership Sales 37

SBI Growth

MAY 20, 2019

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Account Management 72

Account Management Management Organization B2B 72

Red Star Kim

DECEMBER 2, 2022

Many management teams I speak to express a desire for their M&BD Execs to be more proactive – which takes time, tact and the confidence to think ahead and adopt a more advisory approach. So we must take responsibility for managing our workloads – and asking for help with prioritising if necessary. Managing big data and analytics.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

SmartKarrot

MAY 29, 2020

An account manager acts as a middleman between the company and its customers. The account manager determines the needs or requirements of the customer – i.e. what they are looking to achieve on both a short and long-term basis. The manager ensures the company delivers to the clients according to their expectations. .

Account Management 10

Account Management Management Healthcare Negotiation 10

Brightbridge Consulting

AUGUST 14, 2019

Critical Success Factors for Key Account Management. A Webinar Led by Alistair Taylor – Managing Partner at Brightbridge, with Diana Woodburn, Chairperson of the Association for Key Account Management. 26 th September 2019. Now of course teamwork in key account management can be complicated.

Key Account Management 52

Key Account Management Suppliers Account Management Acquisition 52

Account Management Skills

JANUARY 9, 2023

And if you’re listening to this at the beginning of 2023, and you want this year to be the year that you not only retain your agency accounts, but you grow your accounts, you can also connect with me on LinkedIn and let’s talk about training for either you in your account management role, or a member of your team.

Account Management 52

Account Management Insurance Digitalization Decision-making 52

Brightbridge Consulting

JUNE 12, 2019

Key Account Management: Skills Development: Flint Group. Group workshops and individual coaching for experienced senior key account leaders, commercial and technical managers. We also delivered new ideas and tools to further more effective and efficient approaches. Both areas build on each other.

Shareholders 52

Shareholders Suppliers Key Account Management Value Proposition 52

Aepiphanni

JANUARY 26, 2021

increase from 2019 figures. Account management for repeat sales. Strive to add value to account management as this will help you retain customers and significantly reduce customer churn rate. The pre-requisite here is to have a sales process that supports and is optimized for virtual selling.

Co-Creation 40

Co-Creation Luxury Goods Account Management Virtual Selling 40

Whetstone

MARCH 29, 2020

Now we know why Adrian was named 2019 Speaker of the Year! Pascal St-Jean, Co-Founder at STAND Advisors & TEC Canada Chair In order to successfully navigate the tumultuous period we are in, it is imperative that your sales and account management teams effectively and empathetically engage their important customers.

Sales Training 40

Sales Training Account Management Sales Management 40

Miller Heiman Group

SEPTEMBER 9, 2019

For the third year in a row, sales organizations hit their revenue goals, according to the 2019 World-Class Sales Practices Study from CSO Insights. Tech explosion: Most sales organizations use an average of 10 technology tools and invested in four more in 2019. Technology also plays a critical role in managing complex sales cycles.

Sales 52

Sales CRM Sales Analytics Decision-making 52

KAMCast

NOVEMBER 12, 2020

: In my discussion with Grant, we touched on his thoughts and insights on my questions like: What role does marketing play in today’s world of key account management? For any businesses who experience a divide between sales and marketing, how would Grant recommend they approach closing the gap?

Marketing 52

Marketing Key Account Management Publishing Account Management 52

Mike Kunkle

FEBRUARY 5, 2023

” ~ CSO Insights 2019 Sales Enablement Report (p. Total Quality Management (TQM), Business Process Management (BPM), Six Sigma, and Lead Sigma are powerful methods for this sort of work. Sales process management requires this same attention, situational fluency, and skill. increase in revenue plan attainment 17.1%

B2B 198

B2B Sales Decision-making Negotiation 198

Hubspot Sales

MARCH 16, 2020

In fact, according to HubSpot's 2019 Remote Work Report, communication with co-workers, feelings of loneliness, and overworking are challenges that remote workers face daily. Plus, we review best practices for managing a group of remote sales employees. It turns out, these fears weren't unique. 8 Tips for Remote Sales Reps.

Remote Working 137

Remote Working Sales Account Management Meetings 137

SBI Growth

FEBRUARY 21, 2020

The sales group, sales operations has their own view of data management and so does marketing. Skip to minute 20:08 to hear scott share his thoughts on breaking down silos to achieve unified digital transformation. Who’s right, just on that concept? Getting everybody on the same page is really hard. You need to take the time to do it.

Digital Transformation 87

Digital Transformation Management Digitalization B2B 87

Hubspot Sales

JUNE 8, 2021

Keep in mind that the majority of people in this position have several years of experience since they often have to work independently and excel at time management. Account Manager. This is where account managers come in. Account managers are evaluated on customer retention and satisfaction metrics.

Finance 110

Finance Sales Account Management Leadership 110

SBI Growth

FEBRUARY 26, 2020

The sales group, sales operations has their own view of data management and so does marketing. Skip to minute 20:08 to hear scott share his thoughts on breaking down silos to achieve unified digital transformation. Who’s right, just on that concept? Getting everybody on the same page is really hard. You need to take the time to do it.

Digital Transformation 77

Digital Transformation Management Digitalization B2B 77

Red Star Kim

JANUARY 5, 2023

I’ve summarised some of the main “back to basics” themes emerging from discussions: Referrer Management Strategies – Rationale and Challenges. Rationale – Key reasons to develop referrer management strategies . For some services, referrer management is the only effective strategy. . Observe the Pareto principle.

Management 130

Management Media Key Account Management Communication 130

Sales Management Matters

JULY 15, 2019

One must consider the concern around seller role, cost to company, motivating all sellers, managing behaviors to maximize sellers’ full potential, and mitigating negative behavior. Most of the sales would happen if the account manager wasn’t there. You really want to incentivize account growth.

Account Management 64

Account Management Account Growth Sales Management Management 64