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Zendesk completes acquisition of Klaus

Zendesk

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.

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Customer acquisition cost (CAC): How to calculate and improve it

Zendesk

Customer acquisition cost (CAC) was on the rise for many companies prior to COVID-19. McKinsey & Company reports that the shift to digital sales led to 30 percent higher acquisition efficiency for businesses. What is customer acquisition cost (CAC)? How to calculate customer acquisition cost (CAC).

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Increase Sales Success with the “One More Meeting” Prospecting Strategy

Sales Readiness Group

They look to create more opportunities by adding new tools to the sales stack, retraining the team, automating processes, and even outsourcing meeting acquisition. Most sales leaders are hyper-focused on increasing the sales team performance and try anything to improve prospecting activities.

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Mergers and Acquisition Series Part 2: Incentive Compensation Alignment

SalesGlobe

Once you understand what the different sales roles are from each company and what each one is expected to do (this is best done by creating a role matrix), the sales leader along with her team will determine if the current role structure will meet the needs of a newly merged organization.

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People First, Technology Second: Meet Regional Sales Manager Sara DeMers

Planview

As a Regional Sales Manager, what type of meetings do you prepare for? Aside from customer meetings, I meet and collaborate with my team of value stream architects and Planview account executives every day. I joined Planview through the acquisition of Tasktop. Who do you typically collaborate in with?

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Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract

SBI

Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract. December 9, 2020 – Allego , the leader in sales learning and enablement solutions, today announced its acquisition of Refract , a UK-based leader in sales engagement and multilingual conversation analytics. NEEDHAM, Mass. Media Contact.

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Zendesk + Ultimate: Setting a new standard of service with AI agents

Zendesk

“Traditional chatbots are great in meeting basic CX needs. This acquisition builds on the launch of Zendesk AI , the fastest-adopted product in the company’s history. AI agents can be smarter, more reliable and provide precision support,” said Daniel Newman, CEO of The Futurum Group.