article thumbnail

Banking Transformation: Insights from Lloyds and Santander UK

Planview

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks.

Banking 59
article thumbnail

Customer Retention Strategies for Banks: Customer Experience is Key

ReviewTrackers

Bank Customer Retention: Why It Matters. This holds true for banks and financial services providers, too. That means the relationship does not become profitable for the bank until well into the second year. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9

Banking 49
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Bank Customer Acquisition: 6 Proven Tactics You Can Implement Right Now

ReviewTrackers

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? 6 Banking Customer Acquisition Strategies.

Banking 49
article thumbnail

How to prioritize your CX budget

Zendesk

According to the CX Trends report , companies plan to invest more in customer experience across the organization. Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. Financial Services & FinTech.

article thumbnail

Strategic Priorities

Flevy

Almost every organization strategizes in the hope that it will lead to successful outcomes set by the management. Strategies should essentially be simple enough, for leaders at each echelon of the organization, to comprehend, communicate, and bear in mind so as to impact everyday activities. Strategy, in essence, is about choices.

article thumbnail

Focus-Driven Growth

Flevy

Conventional approach to Organic Growth has business leaders extending their existing product lines and brands, as well as entering new geographic regions. Focus-driven Growth demands that the organization progress sequentially through a set of 7 steps. Every organization has segments of Growth areas.

article thumbnail

4 Questions Worth Asking on International Women’s Day

Planview

The lady had held a very high position in the largest government bank in India. She spoke at length about the first decade of her job life, when women officers were rare in the Indian banking sector. By embracing diversity, we not only foster a sense of belonging but also fuel our organization’s growth and innovation.

Banking 105