MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. And what do different life realities of our employees have to do with it? In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. That’s why I recommend considering how to enable more flexibility for employees in the future.

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Strategic Account Management Association

SEPTEMBER 22, 2020

What’s more, payers – both public and private – are expanding coverage for these services while employers are encouraging, if not mandating, that employees get care in the lowest-acuity setting possible. If you like this piece, please register for the Oct. Where are we now?

Supply Chain 400

Supply Chain Artificial Intelligence Innovation Suppliers 400

Zendesk

NOVEMBER 1, 2023

More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of data security to implementing AI, these technology professionals play an increasingly vital role in how CX is delivered to customers. There’s definitely a dependency happening that they are interrelated.

Manufacturing 75

Manufacturing Leadership Customer Experience 75

Strategic Communications

APRIL 25, 2024

So I decided to do some further research and experimenting on my own. A Slippery Slope There are some great potential uses for generative AI, or GenAI—tools like ChatGPT, Bard, Jasper, and others. What many are discovering to their chagrin is that generative AI tools commonly “hallucinate” or, in other words, “make stuff up.”

e-Learning 64

e-Learning Communication Decision-making Marketing 64

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Scheduling approx.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Creating trust: Transparency: AI can visualize the most important things.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

Zendesk

OCTOBER 2, 2023

After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.

64

64

Red Star Kim

OCTOBER 10, 2023

Learning & Development is often a key tool in employee retention. Using today’s technologies, you can personalize training so that it adapts lessons based on employee performance, tailoring content to every single employee’s needs , learning style, and delivery method.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

MDI Training

SEPTEMBER 29, 2023

and AI in transition In the kick-off of our new expert series “ Leadership 4.0: Leadership in the Changing AI Era “, Data Scientist Michael Kolleger took the time for an interview with us. Read this interview to join us in broadening your digital horizons and gaining more insight into the complexities of AI transformation.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Red Star Kim

DECEMBER 19, 2023

It focused on the power of conversations to resolve tricky HR issues such as saying “No” to holiday requests, discouraging employees playing social media games during office hours, handling bullying at work and sexual harassment. I keep an eye out for case studies in professional services marketing and share them at workshops.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Insightly

OCTOBER 20, 2023

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax. “AI

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax. “AI

CRM 52

CRM Customer Experience Software Software 52

MDI Training

SEPTEMBER 29, 2023

Leadership between Connectedness and AI – A Conversation With Hamza Khan For another part of our expert series “ Leadership 4.0: Leadership in the AI Era ,” Leadership Horizon 2023 keynote speaker Hamza Khan agreed to an interview with us. Especially, what then becomes the role of a leader when using AI?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. Together with other L&D consultants, Melanie contributed to our MDI whitepaper and shared her experiences with Boehringer Ingelheim and Mondi.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Strategic Communications

OCTOBER 10, 2023

ChatGPT is a form of generative AI—“a type of artificial intelligence technology that can produce various types of content including text, imagery, audio and synthetic data,” according to George Lawton in an article from TechTarget. Shafqat Islam is CMO at Optimizely, which is a digital experience platform.

Artificial Intelligence 52

Artificial Intelligence Media Publishing Brainstorming 52

Insightly

JANUARY 10, 2024

This report, titled The Future of Martech 2024 , represents the opinions of the 310 marketing professionals responding to the survey who represent companies with fewer than 500 employees. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. One figure was quite an eye-opener.

Finance 52

Finance CRM Acquisition Decision-making 52

MDI Training

AUGUST 17, 2023

Promoting Cohesion and Retaining Talent: Leadership in Focus In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. The motivation of European employees is in danger People lack recognition for their performance. What is the reason for this? Leadership!

Leadership 52

Leadership Digital Transformation Digitalization Artificial Intelligence 52

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Brooks Group

FEBRUARY 27, 2023

Once you determine the reason for the vacancies, it will be easier for the hiring team to narrow down specifications like knowledge, talents, and relevant experience. Hiring Strategy Another critical item to determine is the strategy to get a new employee or team hired. A critical issue to consider is employee benefits.

Sales Training 52

Sales Training Advertising Decision-making Meetings 52

PandaDoc

OCTOBER 3, 2023

Key takeaways AI can enhance sales processes in many ways, from providing customer insights to automating tasks. Developing an AI strategy should involve identifying pain points, setting goals, assessing infrastructure, calculating ROI, researching solutions, piloting tools, training staff, and tracking performance.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

Strategic Communications

JUNE 13, 2023

ChatGPT—a popular generative AI tool—is top-of-mind for everyone involved in marketing and content creation these days. Multiple Use Cases We’ve only experimented with ChatGPT a little bit at this point, but based on this early experience we’ve found some of the most useful applications in our work to be: Creating outlines.

B2B 52

B2B Communication Publishing Marketing 52

Red Star Kim

JUNE 7, 2023

And then concentrate strategy on improving and differentiating the experience and proposition through those segments. I was delighted to return to Dublin to lead an in person training workshop for PM Forum Ireland on “ Being more strategic” with delegates from law, accountancy and consultancy firms.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Zendesk

DECEMBER 1, 2020

Digital transformation and customer experience. Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Reskilling employees. Digital transformation examples. Technology.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Freshworks

NOVEMBER 16, 2021

To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly. Since our founding, Freshworks has championed business innovations that make delight easy, fast, and smart for customers and their employees.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

QYMATIX

MARCH 28, 2023

Studies paint a picture of how things are going with the implementation of AI in companies. Artificial intelligence (AI) is becoming increasingly present in our (professional) everyday life. AI-based data analyses, such as those possible with predictive analytics , help to create forecasts and derive recommendations for action.

Artificial Intelligence 40

Artificial Intelligence Government Decision-making Software 40

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Consumers will compare your business’ support and customer experience to the biggest and best competitors.

Media 98

Media Customer Experience Retail Value Proposition 98

Red Star Kim

FEBRUARY 8, 2024

At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. I’ve summarised the key points here as a supplementary learning resource for the delegates.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Agile CRM

DECEMBER 23, 2022

Enhanced communication : Video interviews can provide a more immersive and interactive experience compared to traditional phone interviews, allowing both parties to see and read nonverbal cues and body language, which can improve communication and understanding. The global market for video interview software is estimated to reach $1.6

Software 52

Software Software Onboarding Food and Beverage 52

DemandFarm

APRIL 21, 2023

With key account management evolving and becoming more complex , organizations are turning to AI as a key differentiator and enabler. It’s becoming critical for organizations to leverage technology to enable their employees to develop better connections with buyers.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Zendesk

APRIL 28, 2021

This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report. Solving for speed and complexity. Time and complexity are key factors in choosing between self-service and an agent.

Customer Experience 98

Customer Experience Communication 98

Zendesk

AUGUST 4, 2021

According to CX Trends, more than half of surveyed customers said they would switch to a competitor after just one bad customer service experience. Don’t fall into the trap of making every employee pitch in to help if it will result in a mess of disconnected emails and calls. “Is SaaS the next big thing?” The year was 2006.

Software 98

Software Software Decision-making Investors 98

QYMATIX

DECEMBER 6, 2022

All of this can be summarized under the “ELIZA effect” In this blog article, we will take a closer look at this phenomenon and evaluate what impact the humanization of AI has on our interaction with this new technology. For example, the word “mother” triggered another block of responses from the AI.

Artificial Intelligence 40

Artificial Intelligence Software Software Information Technology 40

Brooks Group

OCTOBER 25, 2022

Finding the ideal employee from a pool of candidates can be difficult, and if the pool is significant, it can be incredibly time-consuming as well. Even the most advanced AI resume screening and candidate questionnaires can only provide a glimpse of candidate experience and aptitude. Higher Quality Hires. Drop in Turnover Rate.

Acquisition 52

Acquisition Decision-making Sales Training Negotiation 52

Red Star Kim

JANUARY 16, 2023

34% Employee turnover. Client Experience (CX) and thought leadership remain top business development priorities. Priority activities were ranked as follows: Making improvements to client service/experience. 75% were from the UK, 14% Australia, 3% Ireland, 3% Canada and 5% from the rest of the world. 43% Fee pressures.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130