Customer Think

JANUARY 14, 2024

Are your customer service staff spending too much time answering repetitive questions? Do you want to improve customer satisfaction and reduce your support team’s workload? Then, it’s time to consider implementing a knowledge base.

76

76

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Groove HQ

APRIL 8, 2020

We build customer support software here at Groove. We provide an inbox for customer service email collaboration, a knowledge base […]. The post 16 Advanced Zoom Tips for Better Video Meetings appeared first on Groove Blog.

Meetings 143

Meetings Software Software Communication 143

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program.

Sales 258

Sales Finance Decision-making Profitability 258

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. Furthermore, analysing and extracting knowledge and insights that support targeting may not occur within the marketing functions yet alone amongst fee-earners. And even where there is a lot of valuable data, sometimes it is overwhelming.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. Fact-based selling When discussing different styles of selling (e.g.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). Improved Customer Retention ABS extends beyond the initial sale.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

PandaDoc

APRIL 8, 2024

Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. Deciding whether a deal should be approved before it can be shared with a customer.

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

KAM With Passion

JUNE 20, 2021

In a first post dedicated to KAM Skills & Competencies Development, we have explored how to define a solid approach to KAM Training based on 5 fundamental principles. Other articles on this blog explore the collective KAM capabilities an organisation must develop to be successful with KAM. Defining Skills & Competencies.

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Account Manager Tips

NOVEMBER 16, 2022

Create a knowledge base for frontline teams 5. How do you maintain those critical customer relationships, especially as you grow, get more accounts, launch more services, solve more issues? I've created a Telegram channel to keep you updated whenever there's a new podcast, webinar, blog post or YouTube video.

Key Account Management 130

Key Account Management Account Management Procurement Communication 130

Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. Value-based selling is more important now than ever.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Red Star Kim

APRIL 12, 2023

Culture shock and the never-ending “to do” list Some of the delegates described the “culture shock” they experienced as they entered a M&BD role in the professional services sector. This is a common theme when M&BD people move from another sector into professional services.

Media 130

Media Marketing B2C Stakeholders 130

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When customers prefer self customer service.

Customer Experience 98

Customer Experience Communication 98

Hubspot Sales

APRIL 7, 2023

In this blog post, we'll cover the following: What is a digital product? Flexibility in Fixing or Adjusting a Product or Service Should a customer have an issue with a digital product, addressing their issue could be easier than addressing problems with a physical product. How can your business sell digital products?

Digitalization 113

Digitalization Computers and Electronics Media Brainstorming 113

Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. As you might expect from the name, The Product Marketing Show tends to look at product marketing over service marketing.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. As you might expect from the name, The Product Marketing Show tends to look at product marketing over service marketing.

Marketing 71

Marketing Media Digitalization B2B 71

Hubspot Sales

DECEMBER 23, 2021

A customer's revenue potential doesn't immediately end at the point of sale. If your company offers a separate product or service that can complement or enhance how the customer's initial purchase operates, cross-selling can provide an excellent opportunity to generate some extra revenue. Let's jump in. Upselling a Cheeseburger.

eCommerce 141

eCommerce Software Software Customer Success 141

PandaDoc

MAY 13, 2024

You already know who your customers are — but do you know what makes them tick and drives their decision-making? There’s no doubt about it: understanding customer behaviors and the reasons behind them can not only help you close deals but is a surefire way to keep buyers happy and fulfill the dreams of every sales lead.

Emotional Intelligence 52

Emotional Intelligence Decision-making Sales e-Learning 52

Hubspot Sales

JANUARY 18, 2021

However, when using a combination of tools that aren't meant to be mixed together, the result may be internal misalignment, missed deal opportunities, ineffective collaboration, and a poor customer experience. That’s where customer relationship management (CRM) software comes into play. Track deals. A CRM makes it easy to track deals.

CRM 135

CRM Software Software Communication 135

Customer Think

NOVEMBER 24, 2022

Great customer service is a cornerstone of the customer experience. This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […].

Customer Experience 57

Customer Experience 57

Brooks Group

APRIL 9, 2024

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Proactive Issue Resolution: Metrics act as an early warning system.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Apptivo

FEBRUARY 7, 2023

This is so because it encapsulates the complete customer experience , from first learning about your company to finally making a purchase. As consumers discover more about your products or services, leads go down the funnel starting at the top. Top of funnel: The potential customer learns about a company, product, or service.

Marketing 81

Marketing Decision-making Advertising Prioritization 81

PandaDoc

MARCH 29, 2024

Opportunity approval : based on the assessments above, a deal desk approves or denies deals to move forward; after a deal gets approved, a deal desk’s main responsibility is to cruise it through the approval process and get it signed. Use of PandaDoc services are governed by our Terms of Use and Privacy Policy.

Negotiation 52

Negotiation Stakeholders Profitability Government 52

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. In this blog post, we’ll explore what AI is, how AI can be used in sales, and the benefits and challenges of using AI for sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Nutshell

DECEMBER 7, 2023

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. When you enter a prompt, the large language model (LLM) creates a response based on the information it has.

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. What is customer enablement?

B2C 52

B2C Customer Experience Software Software 52

Arpedio

FEBRUARY 22, 2024

This methodology transcends the traditional transactional model, focusing instead on building relationships , understanding customer needs, and delivering tailored solutions. In this blog post, we’ll delve into the intricacies of consultative selling, exploring its core principles, the step-by-step process, and strategies for success.

Value Proposition 52

Value Proposition Prioritization Decision-making Communication 52

Groove HQ

NOVEMBER 1, 2019

When choosing customer service “types,” businesses make one capsizing mistake: they start with channels. Instead, start with customer experience—then work backwards. You could offer many types of customer service—different communication channels to fit different customer’s preferences.

Media 64

Media Customer Experience Communication 64

Hubspot Sales

APRIL 5, 2023

Choosing the right position based on your personality, likes, and dislikes can ensure you thrive in your new career. You’ll also need a thorough knowledge of sales trends and stats to succeed. Glassdoor predicts that SDRs typically make a base pay of $50,304 a year, with commission and bonuses totaling another $18,000-19,000.

Software 120

Software Software Sales Meetings 120

Arpedio

FEBRUARY 20, 2024

Navigating Account-Based Selling: CRM, AI and Customer Understanding Explore the ARPEDIO platform ← Back to blog When it comes to B2B sales, companies often find themselves wrestling with a myriad of challenges, from a lack of prospecting skills to navigating lengthy sales cycles.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

Apptivo

JUNE 8, 2023

Potential customers may initially experience problems or challenges, represented by the clouds, in the world of sales and marketing. It emphasizes the significance of capitalizing on a customer’s passion and interest while it is still fresh, allowing for a more seamless transition from awareness to conversion.

Advertising 52

Advertising Sales Decision-making CRM 52

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

Arpedio

OCTOBER 10, 2023

Creating personalized content for Account-Based Selling ← Back to blog There’s no way around it. Account-Based Selling (ABS) has emerged as a powerful strategy. In this blog post, we’ll delve into the significance of personalization within ABS.

Decision-making 52

Decision-making Account Planning Marketing Stakeholders 52