Mike Kunkle

MAY 30, 2023

Some environments (and company leaders) do not support root-cause diagnosis, effective solution design, sound implementation, and the adoption, behavior change, and mastery that are required to improve organizational performance. It’s organizational behavioral change management, for sure, and requires both smart and hard work.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Sales Outcomes

AUGUST 16, 2021

Shifting from Sales Emails to Blog-Form Emails: B2B Sales-Centric Emails are Dead. Shift to Blog-Form Emails. How to Get Started with Blog-Form Emails. To support increased virtual selling driven by the pandemic, marketing organizations ramped up their email marketing to support the sales team.

Virtual Selling 52

Virtual Selling B2B Suppliers Sales 52

Mike Kunkle

OCTOBER 2, 2022

It’s “other-centric” servant leadership (leading, serving, acting in your buyers’ and customers’ best interests, creating, communicating, and confirming value, and change management). We’re all in sales, right? Well, maybe. ” What is Modern, Professional B2B Selling All About? Or at least it shouldn’t be.

Co-Creation 248

Co-Creation Negotiation Sales B2B 248

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting support. Researchers have likened a support call if the customer is visiting a hospital and expect the same level of expertise as that of a doctor and a nurse.

Management 102

Management Decision-making Organization Innovation 102

Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. However, achieving the highest levels of growth remains a challenge for many.

Sales 188

Sales Prioritization Innovation Leadership 188

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. HINT: That's you and me) In addition to us, here's what else they need: Data to make predictive decisions to support business goals. I sure was. But fear not.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Red Star Kim

AUGUST 24, 2023

And it’s particularly valuable to those working in professional services firms. So it makes him an ideal author on the business of professional services firms – whether for technical expert/fee-earners or marketing/business development professionals. He was an early pioneer in professional services marketing.

Finance 130

Finance Government Profitability Banking 130

Account Manager Tips

SEPTEMBER 15, 2022

And when they are wrong, for the sake of peace and customer retention, we say sorry. Here are some examples: Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” Table of Contents.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. We explored the fundamentals of relationships, managing inbound calls and planning outbound calls.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Mike Kunkle

FEBRUARY 5, 2023

It’s also how I have applied systems thinking to The Building Blocks of Sales Enablement to deliver business impact (see this link for a webinar recap on the business impact topic). .” ~ CSO Insights 2019 Sales Enablement Report (p. 32) From the lowest to highest adoption rates in the chart, the data represent a: 15.3%

B2B 198

B2B Sales Decision-making Negotiation 198

Red Star Kim

JANUARY 28, 2024

We welcomed delegates from legal, accountancy and financial services firms. Last week I was excited to lead an MBL session on “Tackling Change Management – A Workshop for Professional Firms”. Their roles included: team leaders, partners, functional experts and compliance professionals. Leading change We considered how to lead change.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

CMOE

FEBRUARY 24, 2023

Strategic Coach offers curated content with blog posts, ebooks, worksheets, and guides to help entrepreneurs overcome roadblocks and achieve their goals. a) plan a) plan runs an insightful blog focused on business coaching for organizations and individuals. They also host events that business leaders can register for.

Small Business 52

Small Business Leadership Profitability Publishing 52

Account Manager Tips

SEPTEMBER 7, 2022

Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” Why key account managers need a personal brand I've been collecting job descriptions for years. As if the job wasn't difficult enough.

Key Account Management 130

Key Account Management Account Management Management Media 130

KAM With Passion

NOVEMBER 11, 2020

What is true in the private life is true in business as well, especially between a supplier and their customers. As a company, business unit or sales leaders, here are a few facts to keep in mind: First, In B2B, on average, 70% of revenue comes from existing customers. Third, in a difficult time, customers need support.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

QYMATIX

MARCH 12, 2024

According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence. This article will look at AI-based customer and buying decision analysis. from an inventory management or ERP system).

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Red Star Kim

SEPTEMBER 29, 2023

Differentiation is a critical aspect of professional services marketing and is no different in personal brands. A key consideration is the value a brand delivers to its customers or clients. There were breakout sessions where assistants from different sectors and firms worked together to compare and share their thoughts.

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Hubspot Sales

JUNE 30, 2020

Sales-marketing alignment is a hot topic for most sales and marketing organizations and has been since the beginning of business. Here on the HubSpot blog, we’ve published several posts outlining ways sales and marketing organizations can work better together. Customer Lifetime Value. Customer Turnover Rate.

B2B 136

B2B Publishing Communication Organization 136

Red Star Kim

SEPTEMBER 5, 2023

I’ve summarised some key ideas to incorporate into your training programmes and included an overview of my training services at the end. I liked the mind-maps throughout the book showing you what topics will be covered in each section. It’s published by CIPD (Chartered Institute of Personnel and Development) and Kogan Page.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Nutshell

DECEMBER 7, 2023

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. We will cover these topics: Table of Contents What is an AI chatbot?

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Planview

JANUARY 30, 2024

The consequences reach everyone in the company’s orbit, from employees and executives to stakeholders and customers. The latest research by Economist Impact , commissioned by Planview, explores the topic of why strategies fail. Wayfaring strategies aren’t uncommon. Strategic drift could cost organizations up to $1.4 Let’s get started.

Stakeholders 52

Stakeholders Prioritization Government Leadership 52

Red Star Kim

JUNE 7, 2023

So there should be something for everyone – a summary of the workshop discussions, examples of notable UK and Irish professional service firm strategies and some strategy insights. Furthermore, many large, complex firms had different strategies at both sector and service levels without a unifying firm strategy.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! We have therefore identified areas for action: we want to support employees in their career planning and career steps , provide feedback and performance management frameworks, and create a learning experience offering. So you join the platform.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Zendesk

JULY 12, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. For most people, it’s a dazzling and fascinating new technology that promises to upend the world as they know it.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. All you want is to attract more people who might be interested in your product or service. High-ticket vs. low-ticket customers. And you aren’t alone.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

Mike Kunkle

NOVEMBER 26, 2022

All the Resources you need to master and apply the course lessons, including the book, templates, topic deep dives, quizzes, and more. All the Resources you need to master and apply the course lessons, including the book, templates, topic deep dives, quizzes, and more. That’s what the coaching will accomplish.).

Sales 200

Sales Leadership Transportation Sales Training 200

Mike Kunkle

JUNE 12, 2022

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. In some cases, it wasn’t the first time that they had to act. Strategy First.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

QYMATIX

MARCH 12, 2024

According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence. This article will look at AI-based customer and buying decision analysis. from an inventory management or ERP system).

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. What books would you recommend for internal communications in professional services firms? Introduction. About the author. Aims of the book.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Strategic Communications

JUNE 13, 2023

“Give me an outline for…” Identifying key points to cover for a specific topic. “Give me an outline for…” Identifying key points to cover for a specific topic. For evergreen topics though, like managing employees, providing good customer service, etc., It’s truly amazing.

B2B 52

B2B Publishing Communication Marketing 52

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, need to pay special attention to. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

KAM With Passion

JUNE 20, 2021

In this second post, we explore how to develop KAM Skills & Competencies and how to build the KAM Training Path that supports this goal. Other articles on this blog explore the collective KAM capabilities an organisation must develop to be successful with KAM. Defining Skills & Competencies. KAM-specific competencies.

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Mike Kunkle

JULY 4, 2022

If it sounds as if I’m ignoring the need for top-down support for enablement from company executives and especially sales leadership – trust me, I’m not. Sponsorship and support is critical. Leaders have a key responsibility in sharing the change story and inspiring and gaining support from front-line managers and employees.

Sales Management 130

Sales Management Management Sales Sales Training 130

Brooks Group

JUNE 26, 2023

Every organization offers distinct products and/or services, has a specific go-to-market (GTM) strategy, and faces different competitors. By creating an approach customized for your organization, sales leaders can ensure that everyone gets the training they need to be successful. The profession of sales is changing rapidly.

Sales Training 52

Sales Training Sales Onboarding Profitability 52

Brooks Group

MARCH 6, 2023

It creates a customized approach for each one. This can include everything from product knowledge to customer service techniques. They cover various topics for all sellers, regardless of their role within your organization. There are no one-fits-all solutions for sales training. You can create a cohesive selling team.

Sales Training 52

Sales Training Sales Leadership Profitability 52

Red Star Kim

JULY 11, 2022

The three modules looked at M&BD fundamentals, the journey through the M&BD planning process and how to address planning issues specific to professional service firms. Yet fee-earners at full capacity were needed to support others in the firm who were not so busy by sharing their content and amplifying their messages.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Red Star Kim

SEPTEMBER 8, 2023

This supports career development by broadening knowledge, facilitating collaboration and becoming T-shaped. Second, I observed that often in professional services marketing and business development we have minimal involvement in research, innovation, product development and pricing. Why commerciality for M&BD? and “What next?”

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Agile CRM

JANUARY 10, 2023

Customer success is key to the growth of any business, especially for those who deeply depend on website sales growth. The need for live chat tool in the current industry is driven by the growing demand for delivering efficient and convenient customer service. It has become inevitable for many businesses in the modern industry.

Software 52

Software Software Account Management e-Learning 52