Remove difficult-conversations-employees
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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

Doing that virtually is difficult, to say the least.”. These challenges mirror those of working remotely inside organizations, including how to onboard new employees, how to maintain cultural cohesion without face-to-face contact and how to enable innovation without regular, unstructured interactions.

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What do you do when your boss is a micro-managing control freak?

Red Star Kim

You might try non-threatening communication techniques (see leadership conversation skills: SCARF model of neuroscience (kimtasso.com) ). Build the relationship The Harvard Business Review defines managing up as “ being the most effective employee you can be, creating value for your boss and your company.” But is it really?

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How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

Zendesk

Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels. That can entail starting a conversation over chat or email, then wrapping it up in the brick-and-mortar confines of a business like Liberty London.

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Telephone call challenges: Emotions, data, selling and follow up

Red Star Kim

With little advance information it was more challenging to engage the caller and direct the conversation appropriately. Qualification of calls and enquiries was also more difficult. Few had systems that monitored call, follow up and conversion data to support pipeline and performance analysis.

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Wellness as an Essential Focus for the Holistic Leader

Vantage Partners

Research shows that high wellness engagement results in more efficient and productive workers and increased employee retention. Fostering a culture of health enable employees to be the best versions of themselves, to be happier, and to perform to their full potential.

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Wellness as an Essential Focus for the Holistic Leader

Vantage Partners

Research shows that high wellness engagement results in more efficient and productive workers and increased employee retention. Fostering a culture of health enable employees to be the best versions of themselves, to be happier, and to perform to their full potential.

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5 customer service skills to build great customer relationships

Insightly

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Steering the conversation. Skilled support employees are fast, efficient, and inquisitive. Steering the conversation. Being honest and transparent. Slowing things down.