Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. Personable.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. One of the most important and often overlooked aspects of a sales enablement program, though, is measuring its ROI.

Sales 258

Sales Finance Decision-making Profitability 258

Red Star Kim

SEPTEMBER 29, 2023

The September PM Forum workshop on “ Professional and Practical Skills for Marketing and Business Development (M&BD) Assistants” was attended by 18 delegates from legal, accountancy, consultancy and actuarial firms. What do you think is most important for a M&BD assistant? How do you measure up?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

NOVEMBER 13, 2023

ESG) principles was especially important for younger generations. We talked about the importance of employer brands too ( Employer Value Proposition – EVP – at DAC Beachcroft is described in this post PM Conference Report 2022: Strategy implementation (kimtasso.com) ). Two tools were provided to assist with this.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. This puts segmentation and targeting at the top of the strategy agenda A Marketing Week survey in 2023 revealed that marketing strategy is the most undervalued skill by businesses. So targeting is often more important and more challenging.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. We explored the fundamentals of relationships, managing inbound calls and planning outbound calls.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Mike Kunkle

FEBRUARY 5, 2023

The seller side can actually align to the larger customer lifecycle with the “sales process” or Opportunity Management aligning with the buying process or purchase pursuit. The map is a guide while driving requires attention, situational fluency, and skill. This is so important to understand.

B2B 198

B2B Sales Decision-making Negotiation 198

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! It knows exactly who you are and what skills you have from LinkedIn profiles, CVs, or other information in the company. The artificial intelligence compares your current skills with those required for your future role and automatically recognizes where the gap is.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Brooks Group

JANUARY 24, 2024

This is good news for B2B sales teams that have faced economic headwinds, shrinking customer budgets, and delayed or canceled purchasing decisions. In this blog post we share 6 of the key differences between successful and underperforming teams. ” We found sales process adherence is an important factor for sales performance.

Supply Chain 97

Supply Chain Negotiation Sales CRM 97

Brooks Group

MARCH 21, 2024

By continuously improving your team’s discovery questioning skills, your sales professionals will be better equipped to uncover valuable insights, build stronger rapport with prospects, position your solutions more effectively, and close more deals. Here’s why this approach is so effective and how you can leverage it.

Sales 90

Sales Sales Training Decision-making Value Proposition 90

Mike Kunkle

MAY 30, 2023

It requires a wide range of knowledge, skills, capabilities, practices, and mindsets, as well as mental toughness, emotional maturity, and, often, the ability to influence without authority. For the remaining steps, see the blog post already referenced above , as well as the webinar and the eBook , to optimize your efforts.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Brooks Group

FEBRUARY 16, 2024

When this is the case, the most important thing you can do is differentiate yourself. This blog post dives into how you can develop these three sales differentiation skills to set yourself apart. If they have good relationships and can get things done within their own organizations, that means they have that skill set.

Emotional Intelligence 82

Emotional Intelligence Sales Sales Training Decision-making 82

Brooks Group

APRIL 10, 2024

Prospecting Techniques: Before the Sales Call The right sales skills and a consistent set of best practices before sales calls will make prospecting time more productive. But it’s more important to show what you know about your industry, product, customers, and market. Getting it wrong means wasted time and frustration.

Sales 87

Sales Media B2B Publishing 87

Brooks Group

FEBRUARY 23, 2024

Qualifying prospects is one of the selling skills every great sales professional relies on. This post dives into the importance of qualifying prospects and how to improve your team’s ability to identify the right buyers. Here are six steps sales leaders can take to improve the prospect qualification skills of their team.

Prioritization 80

Prioritization Sales Training Sales Construction 80

Brooks Group

MARCH 6, 2024

It encompasses various aspects of the sales process, including lead generation, prospecting, qualifying, presenting solutions, overcoming objections, negotiating terms, closing deals, and ultimately retaining customers for repeat business. Sales effectiveness also corresponds with the return your organization gets from its sales investment.

Organization 84

Organization Account Management Sales Sales Training 84

Hubspot Sales

OCTOBER 9, 2019

Just like Liam Neeson in " Taken ," to be a successful salesperson, you need to have a particular set of skills. As your sales process evolves, it's important to keep your skills relevant and up to date. So, how can you improve your sales skills? Aja Frost, HubSpot Sales Blog contributor, writes about it in this blog.

Sales Training 132

Sales Training Sales Decision-making Communication 132

Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Establish customer advisory boards and sales advisory boards.

Sales 188

Sales Prioritization Innovation Leadership 188

Hubspot Sales

MAY 26, 2023

That’s why mastering an outbound call is so important. Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. Odds are, if you don’t want what they’re selling, you’ll hang up immediately.

Emotional Intelligence 95

Emotional Intelligence Software Software Communication 95

Red Star Kim

AUGUST 30, 2022

Customer focus (Championing the customer). Customer experience. Learning theory and the importance of reflection. As someone who understands psychology and the learning process (in order to ensure my training courses are effective), I understand the importance of reflection. Technical competencies.

Marketing 130

Marketing Digitalization Insurance Communication 130

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Hubspot Sales

NOVEMBER 8, 2023

Transitioning into a leadership role requires a whole new set of skills and strategies. In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Your skill as a manager is only as good as your foundation. Best Practices for Sales Managers 1. Help your team help themselves.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative. According to Zeke Silva, Sr.

Customer Success 98

Customer Success Communication Meetings Customer Experience 98

Nutshell

APRIL 3, 2024

After you capture the image, you can reference it at any time, compare it to the images of others, use it to improve your own skills in the future, and more! The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. You can think about it like a photograph! Download it today!

Stakeholders 71

Stakeholders Digitalization Marketing Internet 71

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Red Star Kim

DECEMBER 5, 2023

A variety of specialist (to professional services) and mainstream CRM systems were explored. Others commented on the value of Home – Vuture – a system designed for professional services – for event marketing and noted its facilities to retain dietary requirements and other preferences. Email Online Invitations that WOW!

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Proactive Issue Resolution: Metrics act as an early warning system.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Brooks Group

APRIL 9, 2024

But with the right skills and tactics, sales leaders can equip their teams to overcome challenges and win these deals. Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Identifying Buying Committee Members The first step is figuring out who is involved.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Arpedio

FEBRUARY 22, 2024

This methodology transcends the traditional transactional model, focusing instead on building relationships , understanding customer needs, and delivering tailored solutions. In this blog post, we’ll delve into the intricacies of consultative selling, exploring its core principles, the step-by-step process, and strategies for success.

Value Proposition 52

Value Proposition Prioritization Decision-making Communication 52

Brooks Group

APRIL 18, 2024

Storytelling in sales is a skill. In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. Make Yourself Memorable Facts and figures are important in a sales presentation, but they can easily be forgotten.

Sales 75

Sales Decision-making Sales Training Communication 75

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Red Star Kim

NOVEMBER 24, 2023

She has a rare skill translating decades of business school insight into powerful, pragmatic tools driving organizational and individual change. I smiled as she pointed out that tech companies call their customers “users”. She provided tools to focus on our passions, things that energise and skills we want to learn.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

PandaDoc

APRIL 17, 2024

Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. This is the total revenue you gain from a customer for a specific contract throughout their relationship with your organization. Sales reps.

Sales 52

Sales Internet Profitability CRM 52

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. In this blog post, we’ll explore what AI is, how AI can be used in sales, and the benefits and challenges of using AI for sales. Table of Contents What is artificial intelligence?

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Brooks Group

JULY 11, 2022

Whether you are selling to a customer in person or over the phone, the ability to build a relationship is key to success. However, when you are selling virtual products or services, this becomes even more important. In order to be successful in virtual sales, you need to be good at relationship building and have other skills.

Virtual Selling 52

Virtual Selling e-Learning Sales Training Sales 52

Brooks Group

APRIL 4, 2023

Required Skills For Sales Associates Sales associates work in fast-paced environments that are full of retail environment customers. The sales career is vast and contains many sales positions which require strong organizational and complementary skills. Below are the must-have skills required for successful sales associates.

B2C 52

B2C Interpersonal Skills Retail Sales 52

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. Ready to increase customer lifetime value? Try ARPEDIO's Account-Based Selling Platform! Let's talk!

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52