Red Star Kim

SEPTEMBER 7, 2023

I share some of my findings to support marketers who are conducting PESTLE, competitor and commercial analyses. Professional Services – A benchmark for 2023 An interesting report commissioned by Unit4 (the SaaS ERP provider) looks at trends in the professional services market (PSM) across Europe and the US. This is low growth –.3%

Marketing 130

Marketing Financial Services B2B Media 130

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Because, according to BigCommerce.com and many other historical accounts, CRM is commonly thought of as the first SaaS application that was ever available. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Because, according to BigCommerce.com and many other historical accounts, CRM is commonly thought of as the first SaaS application that was ever available. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Apptivo

JULY 21, 2021

Apptivo offers a cloud platform that allows SaaS(Software as a service) companies to provide an integrated and engaging customer experience to their software users. What is a SaaS model, and how does it work? What is a SaaS model, and how does it work? What does it mean to be a SaaS company?

Finance 111

Finance Software Software Decision-making 111

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. Skip ahead: What Is SaaS Sales? What Is the Average SaaS Sales Rep’s Salary? What Is the Average SaaS Sales Rep’s Salary? What’s the Length of a SaaS Sales Cycle? What Is SaaS Sales?

Sales 127

Sales Software Software CRM 127

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 98

B2B B2C Finance Communication 98

Brooks Group

DECEMBER 1, 2023

Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue. It’s far more profitable to retain existing customers than to find new ones, so it’s key that your team keep customer satisfaction top of mind.

Account Management 93

Account Management Management Account Planning Sales Training 93

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. The emphasis is on both keeping the customer longer and also expanding the relationship.” What is customer success marketing?

Customer Success 79

Customer Success Marketing Acquisition Onboarding 79

Insightly

JANUARY 10, 2024

Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. Jay has advised hundreds of major brands world-wide on how to acquire more customers, and how to maintain the customer relationships they’ve already earned. 2024 change #2: Are businesses done ‘shedding’ SaaS?

Finance 52

Finance CRM Acquisition Decision-making 52

PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Namely that keeping your customers sweet is, above all else, the name of the game. If you’re running an SaaS development firm, this is relevant to you as well.

Software 59

Software Software Construction Media 59

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Churn Rate.

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

Hubspot Sales

OCTOBER 10, 2023

How do you keep a customer? In 2023, thousands of businesses are retaining clients with subscription models , which drive recurring revenue and can foster long-term customer relationships. With the tool, you can set custom pricing plans for one or many clients that can include discounts and coupons.

Software 106

Software Software Banking Value Proposition 106

Zendesk

MARCH 23, 2023

Zapier is still a no-code platform designed to help connect the many tools and workflows supporting businesses. Achieving product-market fit Ten years ago, if you searched for “how do I integrate x and y” platforms, you’d probably get a list of results that link to an API, or maybe a blog post or community forum.

Co-Creation 52

Co-Creation Software Software Onboarding 52

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 52

B2B B2C Finance Communication 52

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience? Customer success teams.

Customer Experience 98

Customer Experience Customer Success Onboarding CRM 98

PandaDoc

FEBRUARY 5, 2024

CRM, short for customer relationship management, is an approach to managing customer data that helps you maintain close relationships and drive better results. The right CRM puts your customers first, streamlines collaboration, and provides a single source of truth, updated in real-time. The key to CRM? The best part?

CRM 52

CRM Customer Experience Software Software 52

Mike Kunkle

JULY 4, 2022

If it sounds as if I’m ignoring the need for top-down support for enablement from company executives and especially sales leadership – trust me, I’m not. Sponsorship and support is critical. Leaders have a key responsibility in sharing the change story and inspiring and gaining support from front-line managers and employees.

Sales Management 130

Sales Management Management Sales Sales Training 130

Insightly

APRIL 4, 2023

Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

Planview

JULY 27, 2017

The views in this blog post represent the viewpoints of the guest author, and may or may not reflect the viewpoints of Spigit. **. When it comes to providing value, SaaS businesses have it very different. A staggering 77% of customers judge a company’s service on how it values their time.

Customer Experience 61

Customer Experience Digitalization Marketing Communication 61

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

PandaDoc

DECEMBER 21, 2020

Companies following Software as a Service (SaaS) business models can face challenges regarding generating revenue and growth. The issue is that success is tied to customer renewal rates. SaaS businesses provide services across online markets that are saturated with software offering similar services. Know Your Customers’ Needs.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. Time passes and you notice that it takes you a lot of effort to convert and serve new customers, yet your profits grow rather slowly. Say you run a SaaS business.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. In fact, most Saas companies get the majority of their revenue from existing customers. Therefore, customer satisfaction should be a top priority for businesses.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. What is customer enablement?

B2C 52

B2C Customer Experience Software Software 52

PandaDoc

FEBRUARY 21, 2021

Devices: Cloud, SaaS, web, Android native, and iOS native. A stand out feature is the availability of around the clock customer support, including access to live reps. Customers also appreciate advanced analytics and a content library. Devices: Cloud, SaaS, web, Android native, and iOS native.

Software 52

Software Software Computers and Electronics e-Learning 52

Mike Kunkle

JUNE 12, 2022

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. Sales Force Structure.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

PandaDoc

SEPTEMBER 25, 2019

A stand out feature is the availability of around the clock customer support, including access to live reps. Customers also appreciate advanced analytics and a content library. Devices: Cloud, SaaS, web, Android native, and iOS native. Devices: Cloud, SaaS, web, Android native, and iOS native.

Software 40

Software Software Computers and Electronics Government 40

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. Advantages of Helpdesk software.

Software 52

Software Software Customer Experience Prioritization 52

Nutshell

JULY 28, 2020

Sales Manager, Saas Startup. CRMs are vital to an organization’s success because they provide companies with the ability to digitally manage their sales pipelines, prospects, customers, and more. It’s basically just the data that supports the rest of the platform. For our 20,000 contacts it is $600 per month alone.

Software 126

Software Software CRM Advertising 126

Nutshell

JULY 30, 2021

Read blogs and visit online message boards that cater to your audience. How would you feel if a brand asked you to read their blog content, follow them on social media, purchase a product, and donate to an important cause they support in a single email ? Unfortunately for the competitor, customers are NOT happy.

Decision-making 118

Decision-making Software Software Manufacturing 118

Insightly

MARCH 23, 2021

If you sell B2B software, customers buy to improve their business processes. Your company, product, customer, and price point all contribute to your value proposition. A value proposition explains your company to your customers. At the end of the day, a customer doesn’t care about your marketing spend.

Value Proposition 59

Value Proposition Finance Software Software 59

Planview

MAY 23, 2022

In this blog, we define the following: Key differences between managed services vs professional services Similarities and challenges of both services and what it means for your organization How to find the right PSA solution (checklist) and more! Most if not all their revenue is derived from services.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

PandaDoc

AUGUST 6, 2021

The types of websites covered in the analysis include software review websites, user-review websites, as well as the websites of the mentioned SaaS tools. The latter were mostly used to support factual claims about each tool and get the most up-to-date details about their particular services. 24/7 customer service $ ?.

CRM 95

CRM Digitalization Business Planning Software 95

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Hubspot ) 61% of customers say they would defect to a competitor after just one bad experience.

Software 52

Software Software Communication Publishing 52

PandaDoc

APRIL 17, 2024

Pros Clouds-based for access anywhere at any time 24/7 Support Collaborative online workspaces eSignature capabilities User access controls Automations for mundane tasks Free trial Cons Not purpose-built for contractor management Contract management made simple Get ready-to-use contract tempates that will save your time and efforts.

Software 52

Software Software Management Construction 52