Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Revive conversation and networking skills.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Red Star Kim

JULY 6, 2022

Increasingly, professional firms are training their people with coaching skills. And to share some resources if you are looking to develop your coaching knowledge and/or skills. Skills (Focused development of new skills). A short video on soft skills: Introduction to coaching – Three frameworks.

Management 130

Management 130

Red Star Kim

DECEMBER 14, 2022

We discussed various models to support the development of your personal brand e.g. PIA (Presence, Impact and Authority) How do you make a personal impact – Make a difference (kimtasso.com). Develop both hard (technical) and soft (interpersonal) skills. Support new members of the team. Balance support and direction.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Red Star Kim

MARCH 4, 2024

Reasons your line manager is a micro-managing control freak (focus on your line manager) Your line manager is using situational leadership Line managers can lead their teams in a number of ways – depending on the situation or task and the skills/experience of the people that work for them. So they adapt their leadership style accordingly.

Management 147

Management Communication Leadership Digitalization 147

Red Star Kim

NOVEMBER 13, 2023

EQ covers a lot of the important abilities people need to support good communications and relationships. Recruitment of private client lawyers A core challenge facing many of the delegates’ practices was recruitment. Issues of recruitment are often linked to organisational culture, training and development and HR policies and procedures.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Strategic Account Management Association

AUGUST 6, 2021

We needed a different sales strategy and go-to-market approach with regards to strategic and global key accounts, as our existing country-focused structure could not support, let alone scale, the required new concepts. Garnering Executive and External Support. Structured 360 o assessments are planned for the near future.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Red Star Kim

FEBRUARY 21, 2024

Most people appreciate the importance of questioning skills in selling, training, coaching, counselling (especially Cognitive Based Therapy – CBT) and commercial conversations. Questioning skills). And we can use these questions to assess problem-solving skills. Why are questions so important? What is your R eality?

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! In an exclusive interview with Niels Cimpa , learning coach and AI expert, we explore how AI can be integrated into leadership development and what new skills will become increasingly important in an AI-driven world. Do you prefer to listen to this article?

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Red Star Kim

JULY 17, 2023

So we can cultivate an inner coach – a more positive voice that supports and encourages us and reminds us of our strengths, efforts and the good things we do. Build your support network – On a related point, we touched on the need to extend our support networks. Just knowing you are not alone is comforting.

Communication 130

Communication Meetings Financial Services Government 130

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! We have therefore identified areas for action: we want to support employees in their career planning and career steps , provide feedback and performance management frameworks, and create a learning experience offering. So you join the platform.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

KAM With Passion

JUNE 20, 2021

In a first post dedicated to KAM Skills & Competencies Development, we have explored how to define a solid approach to KAM Training based on 5 fundamental principles. In this second post, we explore how to develop KAM Skills & Competencies and how to build the KAM Training Path that supports this goal.

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Red Star Kim

MARCH 30, 2023

I have supported Richard Chaplin at the Managing Partners’ Forum since June 2022 on the research, feasibility, design and development of the programme – and discussions with six amazing speakers – so it is gratifying to see the finished product! Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Red Star Kim

FEBRUARY 14, 2023

At the start of February it was a full house of delegates from accountancy, law and consultancy firms (including from Hong Kong) at the PM Forum ’s “Coaching and Consulting skills for marketing and business development professionals”. And then consider then how to apply the strengths to the areas where they are seeking support.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

MDI Training

JANUARY 24, 2024

Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Today I’m writing my first blog post, and I’m excited – even though I’m only made of fabric!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Red Star Kim

JULY 13, 2023

Thanks to the Managing Partners’ Forum Strategy Summit at haysmacintyre earlier this week.

Management 130

Management Remote Working Acquisition Finance 130

Red Star Kim

DECEMBER 2, 2022

Delegates were from large and medium sized legal, intellectual property, accountancy, actuarial, pension and consultancy firms – from the UK but also from the Channel Islands and Portugal – with some supporting up to 12 jurisdictions. Thanks to all the delegates for their enthusiastic participation and for the support of Morag Campbell.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

MDI Training

OCTOBER 3, 2023

Read this blog post to learn about their experiences and get inspired! Participants had the opportunity to try out methods such as Dynamic Facilitation and Lego Serious Play, which challenged their problem-solving and communication skills in new ways. The 5 most important soft skills for leaders in the age of AI.

Digital Transformation 69

Digital Transformation Leadership Artificial Intelligence Digitalization 69

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. But ensuring this occurred was more hit and miss for those without a high degree of automation to support them.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

SalesGlobe

SEPTEMBER 1, 2022

So people tend to think of it as some of the soft skills or it’s kind of a last thought, or maybe it’s more expensive, but oftentimes, resources become really limited, because you’re so focused on everything that’s needed for the change, time, money, any of those things can be a challenge as you’re going through.

Management 52

Management Stakeholders Retail Communication 52

Red Star Kim

JANUARY 26, 2024

Connections and relationships are also important – so check you have a good support system. You’ll need a host of confidence and assertiveness skills and tools to help you. Your physical health will have an impact on your confidence. You need to get enough sleep, (good) food and exercise. What if I tend to overthink things?

Meetings 130

Meetings Digitalization Communication Management 130

Red Star Kim

AUGUST 7, 2023

James touched on a number of internal communications topics: Some firms had global listening groups where they could test internal communications The lines between Internal and external communications were increasingly blurred and merged For employees to be brand ambassadors they needed: rapport, skills and experience Trust is like a guard-rail for (..)

Communication 130

Communication Management Value Proposition Stakeholders 130

Vantage Partners

SEPTEMBER 12, 2023

And as Doctor Safeer has observed, it’s quite likely leaders might not know how to support a well-being culture on their team. We believe that leaders must proactively engage managers in making wellness a priority -- as important as other skill training and team performance goals.

Leadership 83

Leadership Communication Business Planning Organization 83

Vantage Partners

SEPTEMBER 12, 2023

And as Doctor Safeer has observed, it’s quite likely leaders might not know how to support a well-being culture on their team. We believe that leaders must proactively engage managers in making wellness a priority -- as important as other skill training and team performance goals.

Leadership 83

Leadership Communication Business Planning Organization 83

Red Star Kim

FEBRUARY 9, 2023

While some firms used CRM systems (Microsoft Dynamics and SalesForce were mentioned) to overcome a lack of internal communication about referrers and clients and past and current cases, many reported that they lacked good enough data to conduct analysis to support cross-selling initiatives.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

MDI Training

NOVEMBER 14, 2023

Read this blog post to see the results. You can connect with Gunther Fürstberger on LinkedIn and join the conversation! “How much can the 4 main roles of a leader according to Covey be supported by AI” Answers from Gunther Fürstberger: 1. People can draw on intuitive skills. “What can humans do better?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. Although many roles can be replaced, it is important to strengthen the interpersonal level and focus on soft skills.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

MDI Training

SEPTEMBER 29, 2023

He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic. What skills must a leader possess to successfully use AI? What technical skills are necessary?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

Red Star Kim

MAY 16, 2023

Some felt these skills weren’t taught at university and others wanted help to develop their roles and grow personally. Many of these themes are explored further Assertiveness skills – getting what you want and saying “No” (kimtasso.com). Some were new to their roles and professional services marketing.

Communication 130

Communication Brainstorming Decision-making Marketing 130

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, need to pay special attention to. As an executive, you must continuously support your employees and provide them with ongoing training to foster their work with artificial intelligence.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Red Star Kim

JUNE 20, 2022

So here is a book review of Coaching skills: A handbook by Jenny Rogers. The coach’s role is to develop the client’s resourcefulness through skilful questioning, challenge and support. Skilled language of coaching. Asking the right questions, phrasing your comments in just the right way…this is a prime coaching skill”.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Hubspot Sales

MAY 26, 2023

If you're a sales rep, check out or brush up on trainings related to your company's messaging, common sales tactics that work on the ideal buyer persona, and experiences aimed to help you master soft skills, like persuasion, communication, and emotional intelligence. Analyze performance.

Emotional Intelligence 103

Emotional Intelligence Software Software Communication 103

MDI Training

SEPTEMBER 29, 2023

As a Data Scientist in a senior position, I am responsible for leading a highly skilled team group specialized in data-driven solutions. What skills must a leader have in order to use AI successfully? What technical skills are necessary? He tells us about the skills. First of all, please introduce yourself.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Zendesk

MAY 26, 2021

Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen. The difference between customer service and customer support. Customer service books.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

JULY 11, 2022

Yet fee-earners at full capacity were needed to support others in the firm who were not so busy by sharing their content and amplifying their messages. The lack of engagement with data prevented the creation of integrated marketing and business development (selling) campaigns that supported the emerging client journeys. 10% Excellent.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Brooks Group

JUNE 26, 2023

But how can you deliver sales training at scale that leverages the strengths and addresses the skill gaps of each sales professional on your team? Sales training provides new and veteran sales professionals with the skills and knowledge they need to meet sales targets and succeed in their roles.

Sales Training 52

Sales Training Sales Onboarding Profitability 52