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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Here are five things you can do to get back to the fundamentals with your most strategic customers: . #1: Whether your customers are struggling or booming as a result of the pandemic, it’s safe to say that their needs have evolved in some way — and will continue to evolve. 2: Reset your shared success plan.

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8 Key Account Management Skills in Demand Right Now

Account Manager Tips

Source: Accenture Do you want to future proof your career? Accenture says to stay in demand you should improve these skills and add them to your account management skill set. Key account management is a profession in demand. What are the top skills companies are looking for and how do you get good at them? I sure was. But fear not.

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Sales Targeting Toolbox for Professional Services Firms

Red Star Kim

And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. I’ve summarised the key points here as a supplementary learning resource for the delegates. The second question is “ Where will we play?”.

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Strategic Evolution and the Path to Organizational Growth

AchieveIt

If you think good talent is expensive, just wait until you see the price point for having bad talent on your team. Adding the right people to your organization is one of the three key tenets for success. Mark explains the determining factors for success in your organization can be compared to a horse race. The solution?

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27 Examples of Key Performance Indicators

OnStrategyHQ

As your organization begins to sketch out what your strategic plan might look like, it’s likely to come to your attention that you’ll need to gain consensus around what your key performance indicators will be and how they will impact your organization. Our number one is your measure.

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Gap Analysis Explained: What is a Gap Analysis + Why Your Strategic Plan Needs One

OnStrategyHQ

A gap analysis examines the key gaps in your organization’s current state – like capability , resources , or talent – that you need to overcome to achieve your desired future state. What do we need to accomplish or acquire to move from our current state to our bold vision of the future?

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Setting SMARTer Goals With Your Sales Team

Brooks Group

A tremendous amount of research has been done on the importance of setting goals and the strategies for accomplishing them. This article aims to focus some of that information through the lens of setting sales goals, how to set sales goals, and what to do if you’re missing your sales goals. Importance of Sales Goals. Mastery-avoidance.

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